Reviews (430)

Overall rating
4
Counts per rating level
  • 79% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration with e-commerce platforms, particularly for syncing orders and providing real-time shipping updates. They appreciate the user-friendly interface, diverse carrier options, and the visibility of taxes and duties at checkout, which enhances customer experience. The app's customizable shipping options, bulk shipping capabilities, and automation features significantly reduce manual effort. Merchants also value the responsive customer support and competitive rates, which are especially beneficial for small to medium-sized businesses. The comprehensive dashboard and reporting tools are noted as essential for efficient shipping operations management.

June 28, 2023

We transitioned to Easyship from Shipstation and it's made shipping so much easier for our warehouse staff. The setup was very simple and interface is very easy to navigate.

The one problem we had was you had to create a shipping rule literally for every thing whereas Easyship natively handles most of the heavy lifting for you with it's rate shopping to easily help find the cheapest shipping option as well as the ideal package size (previously in Shipstation we had to create 10+ shipping rules to get this to run anywhere close to Easyship's automation).

We also thoroughly enjoy having the live chat customer service if there's any challenges along the way as well as our customer service manager, Conor, has been invaluable in helping us overcome a couple small challenges in the set up process. Conor was extremely quick to reply with any of our email inquiries and helped us bring a resolution quickly from the Easyship team.

We give them 5 stars all the way for living up to their name, Easyship, as it's saved so many headaches for our shipping team to get our shipments out quickly and easily.

The Grind Athletics
United States
9 months using the app
Easyship replied July 24, 2023

Thanks for taking the time to share this feedback, we're really happy you're enjoying using Easyship and that you're having a great experience with Conor!

October 15, 2020

Seamless integration with our website. Great rates especially for the US. Also received great support from David in Melbourne!!

SORRYIMBUSY
Australia
9 months using the app
March 14, 2020

Great app for easy shipping solutions. I have had no customer complaints about shipping time and every customer has received their product on time so far. Highly suggest downloading it!

Lake Boys
United States
9 months using the app
August 15, 2022

Very intuitive and easy to use! The tech support team is also responsive within 24 hours. I'd recommend!

War Locker
United States
9 months using the app
July 20, 2018

I was worried about my first overseas shipment but the process was smooth. They picked up my box in its brand packaging & put it inside a mailer bag. My customer told me that the box was in good condition when she received it & it arrived on time.
Thank you Easyship

Tahshe 2
Singapore
8 months using the app
March 4, 2019

So easy to set up and use. Very responsive service from the support team, and implementation team. They follow up regularly to make sure our needs are met!

Emotiva Audio Corporation
United States
8 months using the app
July 8, 2019

We recently started using EasyShip and the transparency it provides to our customers. Our products also have a unique dimension and weight and EasyShip was able to give us better rates than what we were getting when working directly with the shipping carriers.

JiMMYBAR!
United States
8 months using the app
August 26, 2019

Great freight solutions app, for small businesses. Am a small business, in Australia and this easyship platform helps me save money sending parcels within australia and newzealand.
Shipping rates are great with their partnered couriers. One thing to consider is that you need to pick and choose the courier you use, Some couriers are more reliable than the rest but the easyship platform is easy to use after some playing around. to start off, i would recommend showing a higher delivery time to trial the faster couriers to avoid disappointment
Support is decently quick and they try to answer your questions as soon as possible. David Um from Melbourne is highly accountable and is very hospitable in terms of providing support.
Only issue is that their "cutoff" time for some couriers for next day pick up happens earlier than midnight, meaning an order placed at 4pm wont be picked up the next day, but rather the day after. With the cheap shipping options, i can work around this.
Been a great experience so far, been using this app for months and will continue to do so. 5/5

Dojo Mats
Australia
8 months using the app
January 6, 2022

Easy Ship app helps to reduce our adminstrative workload by integrating with Shopify and provide update to the order once book. Great customer service too.

PPP Coffee
Singapore
8 months using the app
March 29, 2018

Easyship address the gap where new online merchants needing a robust fulfilment solution to sell worldwide without being tied down to a single courier

Cubewerkz
Singapore
8 months using the app