Reviews (291)

Overall rating
4.2
Counts per rating level
  • 73% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its wide range of affordable and fast international shipping options, enhancing customer satisfaction with multiple choices at checkout. Its user-friendly interface and seamless Shopify integration simplify logistics management. Features like bulk edits, automatic insurance, and tracking dashboards are praised for their efficiency. Responsive customer service and regular updates based on user feedback further contribute to its reliability in meeting diverse shipping needs.

Edited February 11, 2019

Using this app on delight.com.sg to ship to Singapore local market and the overseas market too. App is good in providing competitive quotations from many shipping service providers. However there are many glitches in the app - many times pick up fails, not much help is available if goods get lost in transit. Fails to quote sometimes. Repeat order or single order creating requires quite some of manual data entry. But still, the app is usable and solves some problems. delight.com.sg

Delightbulbs
Singapore
Over 1 year using the app
September 19, 2019

Takes out the guesswork for shipping, so that we dont overcharge or undercharge our customers, shortens our processing time.

The Panic Room
Singapore
Over 1 year using the app
September 13, 2019

I agree with the feedback left by DreamCastle. It takes three months for the billing from FedEx to be updated to Easyship billing. I am charged when creating labels one amount based upon the actual weight and box dimensions when shipping to the customers. Three months later a bill arrives with numerous adjustments to the shipments and in most cases, and to no surprised, the actual and (true) weights and box dimensions increased the chargeable weight by FedEx. It's no wonder this is a free app and as for me, it doesn't work for our business.

Also, be aware you will be charged by FedEx for Residential Area Surcharge. This amount can be anywhere from $4.40 to just under $10.00. It's depends on how far the delivery is out of the way for the driver. This comes out of your pocket unless you pass this cost onto the customers. Then again, this increase most likely will have your customers shopping elsewhere online.

Be aware, Easyship will nickle and dime you to death. I'm done and will now use USPS and UPS offered by Shopify. It's cheaper.

CTDC
United States
10 months using the app
Easyship replied July 29, 2024

Hi,

Thank you for your feedback. I'm sorry to hear about your experience. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations on this occasion.

Please contact us with your account details so we can resolve this matter promptly.

Thank you for your patience.

Best,
Ben (Marketing @Easyship)

Edited September 17, 2019

Easyship helped to streamline my shipping needs and made international a whole lot easier. It's easy to use and support is great, I would recommend it for anyone new to Shopify and wants to simplify their shipping.
However I wish it works/integrates better with the Oberlo app. I have some dropshipping items that don't work with the Easyship app. It would be great if it had more options for a mix of dropshipping and adding of adhoc couriers.

5erenity²
Singapore
Over 1 year using the app
February 8, 2020

Great product that enables me to reach international growth. Very customizeable and super easy to set up.

Yatta Golf
United States
22 days using the app
June 27, 2019

I found the app and the whole software really easy to use. Any questions I had were answered swiftly, making the whole integration seamless. Really pleased I switched.

SKY GAZER
Australia
22 days using the app
January 1, 2019

Pretty awesome. Their tech support was very helpful and it's super easy to integrate. Thank you very much

WOOFALICIOUS.SG
Singapore
21 days using the app
May 21, 2021

Easyship has been critical to our success and growth. They have a fantastic platform that is super easy to integrate with a Shopify store. Best of all, they have an amazing team of people and are constantly asking for feedback on how to improve to make MY LIFE easier. I'm grateful for discovering this service/app every single day!

Bone Daddy Blade WerX
United States
21 days using the app
August 16, 2018

The app is super easy to use and has really streamlined the shipping process for us. Best part is we can add insurance to our orders through the app, which is not currently available via shopify. Support is fast to respond, knowledgeable, and kind. The team also offers webinars to help with efficiencies and to share general eCommerce info / knowledge.

Highly Recommend !

Glass City Pipes
United States
21 days using the app
Edited February 25, 2020

Easyship really helped us streamline our shipping preferences for customers allowing them to make informed decisions. Our sales have since seen a steady increase and we're very grateful to the Easyship. Also, a massive shoutout to their customer service for being so patient and helpful throughout the process.

Florté
Hong Kong SAR
21 days using the app