Reviews (283)

Overall rating
4.2
Counts per rating level
  • 73% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its wide range of affordable and fast international shipping options, enhancing customer satisfaction with multiple choices at checkout. Its user-friendly interface and seamless Shopify integration simplify logistics management. Features like bulk edits, automatic insurance, and tracking dashboards are praised for their efficiency. Responsive customer service and regular updates based on user feedback further contribute to its reliability in meeting diverse shipping needs.

January 9, 2018

We just started using this app. Great app, makes things way easier for us.

Zofunk Products
United States
19 days using the app
November 11, 2019

This app is great if you're doing international shipping and want to make sure you get the best rates and the quickest shipping method! Really a time saver, and it's free.

Vector Molds
United States
19 days using the app
September 13, 2019

I agree with the feedback left by DreamCastle. It takes three months for the billing from FedEx to be updated to Easyship billing. I am charged when creating labels one amount based upon the actual weight and box dimensions when shipping to the customers. Three months later a bill arrives with numerous adjustments to the shipments and in most cases, and to no surprised, the actual and (true) weights and box dimensions increased the chargeable weight by FedEx. It's no wonder this is a free app and as for me, it doesn't work for our business.

Also, be aware you will be charged by FedEx for Residential Area Surcharge. This amount can be anywhere from $4.40 to just under $10.00. It's depends on how far the delivery is out of the way for the driver. This comes out of your pocket unless you pass this cost onto the customers. Then again, this increase most likely will have your customers shopping elsewhere online.

Be aware, Easyship will nickle and dime you to death. I'm done and will now use USPS and UPS offered by Shopify. It's cheaper.

CTDC
United States
10 months using the app
Easyship replied July 29, 2024

Hi,

Thank you for your feedback. I'm sorry to hear about your experience. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations on this occasion.

Please contact us with your account details so we can resolve this matter promptly.

Thank you for your patience.

Best,
Ben (Marketing @Easyship)

July 8, 2019

We recently started using EasyShip and the transparency it provides to our customers. Our products also have a unique dimension and weight and EasyShip was able to give us better rates than what we were getting when working directly with the shipping carriers.

JiMMYBAR!
United States
18 days using the app
September 10, 2020

They have amazing support who will reach out to your asap whenever you need them. They are working to make their platform better and more efficient so we can like have a one-stop-shop

FluentPet
United States
17 days using the app
November 22, 2018

I ship items in many different size boxes and Easyship handles the shipping portion for my Shopify store excellently.

Michael Malta Studio
United States
17 days using the app
Edited March 27, 2019

So far so good! Just started using this app and we love it. It's easy to use and their customer service is unbeatable. It's the best shipping service we've tried thus far.

Axiology
United States
16 days using the app
September 26, 2021

customer service is slow and does not provide any solution. They offer a very poor shipping service and pick up are extremely unreliable, I have some parcels that have never been picked up in 3 weeks despite multiple support requests and reschedule.

Babyz
Australia
9 months using the app
Easyship replied July 29, 2024

Hi there,

We reached out to you recently and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around.

A lot has changed on our platform since you last used it, and it would be the world to us if we could reconnect and see if we can make things right.

Best,
Ben (Marketing @Easyship)

July 21, 2022

We've been using Easyship for almost 2 years - it's been a game changer for optimizing our postage spend. The integration with Shopify works really well, and the customer service is excellent. Our CSM is super responsive, and always willing to help with any issues that come up.

PROOZY
United States
15 days using the app
April 15, 2018

Easy to utilize! Thanks team, from Cowpresso Coffee Roasters Singapore. https://cowpressocoffee.sg/

Cowpresso Coffee Roasters
Singapore
15 days using the app