Reviews (285)

Overall rating
4.2
Counts per rating level
  • 73% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its wide range of affordable and fast international shipping options, enhancing customer satisfaction with multiple choices at checkout. Its user-friendly interface and seamless Shopify integration simplify logistics management. Features like bulk edits, automatic insurance, and tracking dashboards are praised for their efficiency. Responsive customer service and regular updates based on user feedback further contribute to its reliability in meeting diverse shipping needs.

December 11, 2017

Easyship is GREAT! I would recommend it for everyone! They have the BEST customer service! I would recommend it!

Eastburn Bath And Candle Co
United States
20 days using the app
January 9, 2018

We just started using this app. Great app, makes things way easier for us.

Zofunk Products
United States
19 days using the app
November 11, 2019

This app is great if you're doing international shipping and want to make sure you get the best rates and the quickest shipping method! Really a time saver, and it's free.

Vector Molds
United States
19 days using the app
September 26, 2021

customer service is slow and does not provide any solution. They offer a very poor shipping service and pick up are extremely unreliable, I have some parcels that have never been picked up in 3 weeks despite multiple support requests and reschedule.

Babyz
Australia
9 months using the app
Easyship replied July 29, 2024

Hi there,

We reached out to you recently and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around.

A lot has changed on our platform since you last used it, and it would be the world to us if we could reconnect and see if we can make things right.

Best,
Ben (Marketing @Easyship)

July 8, 2019

We recently started using EasyShip and the transparency it provides to our customers. Our products also have a unique dimension and weight and EasyShip was able to give us better rates than what we were getting when working directly with the shipping carriers.

JiMMYBAR!
United States
18 days using the app
September 10, 2020

They have amazing support who will reach out to your asap whenever you need them. They are working to make their platform better and more efficient so we can like have a one-stop-shop

FluentPet
United States
17 days using the app
November 22, 2018

I ship items in many different size boxes and Easyship handles the shipping portion for my Shopify store excellently.

Michael Malta Studio
United States
17 days using the app
July 27, 2020

Has the basis of being great but so many glitches and the amount of additional charges that come in each week in addition to the shipping charges is unreasonable. I regularly had issues with no shipping options being available for a lot of stock, so I would consistently have to book a courier outside the platform, defeating the purpose of the app.

One big issue was the inability to ship an order that has 2 boxes, only option is to ship them separately at double the cost- this is something they said they were working on months ago that had a 2 week deadline but it is still not an active feature.

Jasper Home Living
Australia
7 months using the app
Easyship replied July 29, 2024

Hi Louisa,

We reached out to you recently and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around.

A lot has changed on our platform since you last used it, and it would be the world to us if we could reconnect and see if we can make things right.

Best,
Ben (Marketing @Easyship)

Edited March 27, 2019

So far so good! Just started using this app and we love it. It's easy to use and their customer service is unbeatable. It's the best shipping service we've tried thus far.

Axiology
United States
16 days using the app
July 21, 2022

We've been using Easyship for almost 2 years - it's been a game changer for optimizing our postage spend. The integration with Shopify works really well, and the customer service is excellent. Our CSM is super responsive, and always willing to help with any issues that come up.

PROOZY
United States
15 days using the app