Reviews (436)

Overall rating
4.2
Counts per rating level
  • 79% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its extensive international shipping options and competitive rates, enhancing both domestic and international deliveries. The user-friendly interface supports bulk edits and automatic insurance, streamlining shipping processes. Integration with various e-commerce platforms is seamless, improving operational efficiency. The responsive customer support and multiple shipping choices at checkout enhance the shopping experience, while the intuitive dashboard aids in shipment management and tracking.

February 21, 2020

I really love this app! It has some of the best negotiated prices and makes shipping much easier on me. I would highly recommend.

RayneAccessories
United States
6 months using the app
October 27, 2018

I loved this app, they honestly couldn't do anything better! Dealing with shipping used to be a nightmare but with easy ship, it's actually enjoyable! Thank you!

IdiotBoxArt
United States
6 months using the app
Edited February 19, 2018

Hope this makes it easy! Calculating shipping cost is always pain.

Wanhao 3dprinter
China
5 months using the app
April 26, 2020

I use easyship for my fulfillment. Fantastic service and fantastic app. Much recommended! Very good rates and even better sync with my store!

Chideno
Canada
5 months using the app
July 3, 2018

Great app. Easy, functional and great rates. The customer service is also quick and helpful. Since we start to use this app, our e-commerce is working much better.

Ostrichpillow Row
Spain
5 months using the app
September 21, 2020

I love this app! I've not ever had logistical problems using it and it's really helped me to streamline my shipping, so I can get orders out effectively and efficiently.

My customers are always please when they receive their orders, and the Easyship customer service is amazing! Would definitely recommend this app for businesses small or large.

Plantdays
Hong Kong SAR
5 months using the app
September 22, 2022

As a small business trying to expand globally, Easyship has been amazing at making international shipping headache-free. The personalised support we have gotten our account manager Krish has really simplified and enhanced our experience. We will definitely continue to use Easyship's services for years to come!

WildBoarGames
Hong Kong SAR
5 months using the app
June 15, 2023

As a user experience there is many way this can be improved such as the user experience and the billing layout.

The charges are way high which makes us rather find our own courier than keep creating shipping labels here, especially there is so many hidden charges that keep occurring makes us do not want to keep using Easyship and may opt to use a different platform.

Customer service is very bad which most of the time that can't solve any enquire and they say they get back to you which they don't which can be disappointed as i have to go back on the live chat to chase for an answer and also you should implement as call centre too rather just and online CS which doesn't help much.

Overall experience is bad and not ideal as many improvement is needed in many areas.

SAU LEE
Hong Kong SAR
Over 6 years using the app
Easyship replied July 29, 2024

Hi,

Thank you for your feedback. I'm sorry to hear about your experience. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations on this occasion.

Please contact us with your account details so we can resolve this matter promptly.

Thank you for your patience.

Best,
Ben (Marketing @Easyship)

July 19, 2018

Very useful app, packed with features!
I especially like that there is reference information for customs duty and VAT available for every country.

7seasjewelry
Estonia
5 months using the app
December 8, 2021

We use this app to make our shipping service simplified for not only customers but for our employees. I have really appreciated their fast response to any issues I was having with setting up the app and want to say a huge thank you to, Atay, for his support. I appreciate you!

MarineBatteryCo.
Australia
5 months using the app