Reviews (446)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its comprehensive shipping solutions that simplify the fulfillment process and improve customer satisfaction. They value the multiple shipping options at checkout, including considerations for international duties and taxes. The platform is user-friendly, offering features like bulk edits and package tracking. Merchants also praise the responsive customer support and efficient Shopify integration, noting significant time savings in managing their businesses.
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UPDATED REVIEW: HIDDEN FEES! BEWARE! The app has started charging shippers "residential fees" which are never disclosed beforehand. Easy ship obviously realized their mistake and started adding a "residential fee" option before checkout to make it easier, but then they discontinued this feature and I am being charged these hidden fees again! This is absolutely ridiculous.
Hi there,
Thanks for taking the time to provide your feedback and I'm sorry there has been some confusion about Residential Fees.
Couriers may charge an additional ...
I have had this app for 1yr, so i did give them a good chance. Forget the app, there is much better out there loads. READ THE 1 STAR REVIEWS .ALL OF THEM,1 thing in common, they have the worst customer service, of any company i have dealt with, i had 3 small issues , so i was patient but this 3rd issue is costing me alot of money. now which is the only reason i a, writing this review. this is the ...
Thank you for providing your feedback, we're always keen to learn from our users about how we can improve our service.
We've tried to reach out to you several times over the ...
Have been using EasyShip, happily, for over a year - until they out of the blue changed it to where printing on a 4x6 label is no longer free, and is now apart of their $30 subscription package.
Looking into a replacement shipping service as we speak.
Hi there,
Thanks for your review. We have made changes to our subscription model but at the same time, we don't want anyone to stop using our app!
We've made some changes ...
The app has so many problems, and the customer support team seems never care solving them, after sharing my problem with the team, they didn't got back with the right answers,
Hi,
Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide ...
They charged me for 23kgs when my item was only 1.5kgs and then a redelivery fee (for supposedly 3 attempts) when tracking shows 1 attempt & taken to depot within 2hrs, no other attempts To dispute they asked me for specific photos showing product in box with measurements and weight showing which i did. Its been over a month and still funds not returned!
Thank you for providing your feedback.
We have tried to discuss this with you via email but we have not received a response, please feel free to get back to us to discuss ...
DO NOT BOTHER with this waste of time shipping middle man. Over 75% of all shipments made through them have had problems. Now I know that they are just a middle man acting as agents for courier companies... but therein lies the problem. when you have a problem with your shipment, and I GUARANTEE you will, the only way to contact them is to open a support ticket which takes two days to receive a ...
Hi there,
We reached out to you recentIy and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around.
A lot has ...
customer service is slow and does not provide any solution. They offer a very poor shipping service and pick up are extremely unreliable, I have some parcels that have never been picked up in 3 weeks despite multiple support requests and reschedule.
Hi there,
We reached out to you recently and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around.
A lot has ...
Horrible shipping solution. Riddled with bugs, it seems like there is a new problem every day. Customer service is unresponsive, or if they do respond they are unable/unwilling to help. Save yourself a giant headache and find a better company to work with.
In response to EasyShip's reply to our comment. We brought up an issue with Amazon integration multiple times, and each time were told that ...
Hi Alex,
Thanks for leaving your feedback and we're sorry about the experience you've had using Easyship.
I appreciate our team have reached out to you on a few occasions in ...
If I could give less than 1-star I would...Horrible experience...and even AFTER A MONTH OF BACK AND FORTH E-MAILS the problem is not resolved!!! DON'T WASTE YOUR TIME...hot mess sums up my experience with this app/company
Hi,
Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide ...
App is so/so, but the customer service from this provider is terrible. They will lose your parcels, and not honour the insurance claims even after they have admitted fault
Hi there,
Thanks for taking the time to leave your review, we appreciate any feedback from our customers, good or bad.
In this case, I'm aware that we have tried to contact ...