Reviews (436)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its extensive international shipping options and competitive rates, enhancing both domestic and international deliveries. The user-friendly interface supports bulk edits and automatic insurance, streamlining shipping processes. Integration with various e-commerce platforms is seamless, improving operational efficiency. The responsive customer support and multiple shipping choices at checkout enhance the shopping experience, while the intuitive dashboard aids in shipment management and tracking.
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DO NOT USE THIS APP, I MOVE TO FRANCE I ASK THEM TO REFUND MY CREDIT OF 100 DOLLARD, BECAUSE THEY DONT WORK IN EUROPE, SO THEY CLOSE MY ACCOUNT AND DID EVEN TELL ME AND NEVER REFUND MY CREDIT, THE CREDIT THERE I PUT WAS FOR SHIPPING TO MY CLIENTS, I HAVE MORE THEN 300 CLIENTS THERE I CAN NOT HAVE HAVE HISTORIC OF SHIPPING FOR PAYE MY TAXE AND LOOSE A LOT OF CUSTOMERS, HOW DEAR THEY CLOSE MY ACCOUNT LIKE .SHOPIFY SHUD TAKE OUT THAT SERVICE IMMEDIATELY, ITS NOT LEGAL WHAT THEY DID, DO NOT USE THAT APP, THEY NOT PROFESSIONAL AT ALL
HI,
Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide excellent service.
Please contact us with your Easyship account details so we can investigate and resolve this matter promptly.
Thank you for your patience and understanding.
Thanks,
Ben (Marketing @Easyship)
Great UX for customers. Customer easy to choose their courier service, as well as exact delivery cost is shown when checking out. For a shopkeeper, easy to complete the fulfillment。
Easy ship has given our studio the tools it needs to accurately and quickly ship a variety of goods while maintaining an accurate record of transactions. I believe their shipping analytics and customization options are the future of products in this domain.
This is my first review ever on the Shopify marketplace after being a seller for 4 years. Never have I ever left a bad review just in general in my life as I know how hard it is to run a business and I am appreciative of other people's livelihoods. However this app needs to be completely removed from the Shopify App Store.
Do not download this app. This app, and their developer will try everything to overcharge you, they will receive the shipment, say that it was x10 heavier and send you a bill for thousands of dollars. I have contacted Shopify support to intervene in this dispute because it appears as this app is overcharging many other sellers (just read all of the reviews below mine). Will see what happens next but just believe me and stay away from these people. They use very sneaky elusive tactics to make sure they can get as much money as they can out of you.
Hi there,
Thanks for your feedback.
As we have discussed at length, there is some confusion about how our app works, as we are not a courier service. When you select a carrier to send your shipments on our app, the shipment is in the hands of the courier.
If something goes wrong, we will do everything we can to fight your corner with the courier, as we did in your case. You received an Adjustment fee from the courier APG as they stated the dimensions of your shipment were not the same as you had declared.
We investigated this and we were able to get you a full refund from the courier!
We're glad you're happy with how we resolved this issue and we look forward to you updating your review!
All the best,
Easyship
The App is one of the best shipping platforms out there for Shopify. No matter where you are based, it hooks up different postal services including express courier services, national post services and offers discounted rates on them. The App syncs automatically with Shopify and allows you to print labels with ease. I personally use it for my labels with Hong Kong Post and have found the service to be indispensable. I’m fortunate to have come across Easyship and their platform and will be a user for the foreseeable future.
All great with Easyship. This app is very helpful to us. Customer service is so far the best we encountered. They find time to call and inform us that our ticket has been resolved. Keep up the great work!
I have been using this apps for few months at paid plan. I don't recommend to people 'cos customers services is low in speed. We received many clients' complaints recently regarding overcharge shipment due to incorrect measurement popping in system (It is quite different than the one we put in ). After several days of contacting CS, bugs still there!
Thank you for taking the time to leave your feedback and we're sorry for the experience you've had recently.
Due to the ongoing COVID 19 situation, we are experiencing an exceptionally high volume of requests, this in turn has impacted our speed of response.
In terms of the dimensions issue you have mentioned, I understand this has now been resolved and you have spoken with one of our team to confirm this.
All the best,
Easyship
Great product and service offering with prompt response, highly recommended
Excellent App!! Great Service!! Very happy that we chose Easyship! We had a challenge with the pickup, which was resolved by the team members very promptly!
Hi there,
Great to hear you're enjoying using Easyship, our support team are always on hand to help!
Easyship
This app deserves a 5-star! It makes our lives as sellers so much easier and best of all it's free! The only regret is that the calculated shipping checkout feature requires an Annual Shopify subscription, Shopify Advanced subscription or Pay an additional $20 monthly to your Shopify Basic plan. Nothing to do with Easyship. I think it's due to some policy by Shopify. Nonetheless, great job guys!