Reviews (436)

Overall rating
4.2
Counts per rating level
  • 79% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its extensive international shipping options and competitive rates, enhancing both domestic and international deliveries. The user-friendly interface supports bulk edits and automatic insurance, streamlining shipping processes. Integration with various e-commerce platforms is seamless, improving operational efficiency. The responsive customer support and multiple shipping choices at checkout enhance the shopping experience, while the intuitive dashboard aids in shipment management and tracking.

September 21, 2017

Team Easyship is always listening to customers and strive to improve their services. Whether you're a beginner or an expert at ecommerce, logistics or shipping globally, Easyship makes it so easy.

Methodhome
Singapore
About 2 months using the app
October 7, 2021

Migrating to Easyship has been a boon for our business. Reliable live rates, excellent customer service and support for a diverse range of carriers and sales channels. It's streamlined our logistics process at Plyco and we're eternally grateful!

Plyco
Australia
About 2 months using the app
September 12, 2017

Good and efficient delivery. Most importantly it is user friendly.

Beautifulofficial
Singapore
About 2 months using the app
September 18, 2017

Having shipping auto calculated at our check-out page has made the whole buying process more convenient for our customers and our team. The prices are also competitive and customers can choose the option that best suits them. There have been some hiccups here and there but overall the Easyship team has made improvements along the way and we are happy users.

The Golden Concepts
Singapore
About 2 months using the app
March 24, 2020

Easyship is one of our fave apps for running our company Happy Gun!! We have orders from all over the globe, and the dashboard makes it so easy to setup various options for all shipping zones. We’ve never received a complaint about shipping and believe me, it used to be a mess before we found easyship. As the owner of the company, it has saved me so many logistical headaches and the support is extremely responsive which is the most important thing to us!! Thanks Easyship for your epic product and service

Happy Gun
United States
About 2 months using the app
September 13, 2019

I agree with the feedback left by DreamCastle. It takes three months for the billing from FedEx to be updated to Easyship billing. I am charged when creating labels one amount based upon the actual weight and box dimensions when shipping to the customers. Three months later a bill arrives with numerous adjustments to the shipments and in most cases, and to no surprised, the actual and (true) weights and box dimensions increased the chargeable weight by FedEx. It's no wonder this is a free app and as for me, it doesn't work for our business.

Also, be aware you will be charged by FedEx for Residential Area Surcharge. This amount can be anywhere from $4.40 to just under $10.00. It's depends on how far the delivery is out of the way for the driver. This comes out of your pocket unless you pass this cost onto the customers. Then again, this increase most likely will have your customers shopping elsewhere online.

Be aware, Easyship will nickle and dime you to death. I'm done and will now use USPS and UPS offered by Shopify. It's cheaper.

CTDC
United States
About 2 years using the app
Easyship replied July 29, 2024

Hi,

Thank you for your feedback. I'm sorry to hear about your experience. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations on this occasion.

Please contact us with your account details so we can resolve this matter promptly.

Thank you for your patience.

Best,
Ben (Marketing @Easyship)

September 19, 2017

A functional and handy app to have on your site to solve your delivery needs, might just require some fine tuning on the backend regarding the ease of usage. Overall still a great app, plus as it is free of charge there really isnt much more to complain about!

Keep Wear
Singapore
Almost 3 years using the app
February 17, 2020

Saved me a whole bunch of time creating DHL labels, If using DHL express from Canada to other parts of the world I would highly recommend. Hot Rod fuel hose

Hot Rod fuel hose
Canada
About 2 months using the app
March 23, 2019

I used easyship service to ship out my KickStarter parcels from Singapore to US. After about 3 months, I was billed for almost $300 due to discrepancies in the parcel sizes and weight. If you want to be fair to your customer, do a check during the collection of the parcels, not billing your customer AFTER 3 MONTHS of the shipment. What guarantee do you have that the parcels does not distort in your warehouse?

DreamCastle
Singapore
About 2 years using the app
Easyship replied July 29, 2024

Hi,

Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide excellent service.

Please contact us with your Easyship account details so we can investigate and resolve this matter promptly.

Thank you for your patience and understanding.

Thanks,
Ben (Marketing @Easyship)

March 11, 2018

easy to use & great customer service!

Bottle Of Wellness
Singapore
About 2 months using the app