Easyship ‑ All in One Shipping

Half the time the service doesn't even work. Parcels aren't picked up. Shipping documents are missing. Support doesn't reply for over a week. They're actively hurting my business.

A week and a half ago a parcel was meant to be picked up by DHL. That never happened, and as Easyship formally becomes the shipper, they won't deal with you directly.

The only reason the platform works for me a little is because I have a good relationship with my courier guys, so I call them personally to tell him to pick parcels up. If I were to rely on EasyShip my business would've already been flooded with terrible reviews from people who don't ever receive their parcels.

I'll be migrating over soon to a different platform, because Easyship is INCREDIBLY unreliable. Try them at your own risk. I'm pretty mad at myself for sticking with them as long as I have.

Convenient app. Easy to set up and integrate. Provided easy shipping solution. Worthy of the name! Cheers!

I have been using Easyship for 8 months now and overall I find the app great! The dashboard is very easy to use and they are always looking to improve and adding new features. I have found their customer service has dropped off over the last few months, which I can understand but sometimes it can take 5-6 emails to just get a response.

The biggest area for me where they need to improve is the link between their warehouse partners & Shopify, I have to go in and manually update my stock every month to make sure inventory is correct.

I would defiantly recommend Easyship to any start-up, even with the few issues mentioned above, they have been a great tool to help me launch my brand.

Really wanted to like this app. Was an early adopter but customer service can be so frustrating. Took way too long to hear back from them. Had an issue where Media Mail became a shipping option (their backend issue) and I lost money on shipping. Took customer service too long to address this. And was never offered a refund. Was supposed to have Chat as an option based on my plan but didn't show up whenever I tried to contact them. Clearly I was not a priority.

We chose Easyship as a way to send international shipments. For a year we selected UPS services that showed the recipient would pay taxes, yet at the end of the year we got billed for all of these taxes.

When contacting UPS directly, we were told this was due to the declaration statement being incorrect. This is something Easyship provides electronically so we weren't aware until all of the charges came through at the end of the year.

We've contacted Easyship but they've been incredibly unhelpful, basically telling us that it isn't there fault, when clearly it is.

We now use UPS directly, as the small benefit of using Easyship is greatly outweighed by the numerous charges incurred by using them.

Has the basis of being great but so many glitches and the amount of additional charges that come in each week in addition to the shipping charges is unreasonable. I regularly had issues with no shipping options being available for a lot of stock, so I would consistently have to book a courier outside the platform, defeating the purpose of the app.

One big issue was the inability to ship an order that has 2 boxes, only option is to ship them separately at double the cost- this is something they said they were working on months ago that had a 2 week deadline but it is still not an active feature.

Great app and service! Onboarding experience was awesome, support is always helpful. Best shipping app for our business!

Updated 2022: Since many flights were cancelled so I would like to give this app second chance for international shipping. But you know what? After two years, their customer service is still suck!!! I was not able to receive handover note emails suddenly so I asked for help, but no one can solve my problem and suddenly the customer service disappeared!!!! I have tried to resend emails to ask for the progress but no one replied. So I gave up and after a month, yes a whole month!!! Suddenly one of your customer service asked me if my problem was solved. That's so funny!! Then I replied why they replied my email after a month since no one solved my problem, CS disappeared again!! Old review:
Very BAD customer service. It took a week to reply my question, no one can help if you have problem with your shipping. Even they replied, they didn't answer your question directly. BAD!

We have been using EasyShip for nearly 3 years. During that time we have had significant challenges (on normal features and while testing beta-features) due to internal and external factors. Our Account Managers (we've had several during that time) have been responsive when these challenges arose and were solution oriented. My advice to anyone considering this service is to learn about setting up shipping rules to best serve your business and customer. If done correctly and thoroughly, everyone's lives are made simple.

While there is a customer service team, any orders sent using a limited or basic tracking courier they're unable to aid in tracking down missing/lost parcels. Pay careful attention to label prices you're paying and what the app is charging your customer.

Overall, EasyShip is a good service with simple integration with our Shopify store.

Love this app, I'm still pretty new to this, but its a saving grace.