Reviews (436)

Overall rating
4.2
Counts per rating level
  • 79% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its extensive international shipping options and competitive rates, enhancing both domestic and international deliveries. The user-friendly interface supports bulk edits and automatic insurance, streamlining shipping processes. Integration with various e-commerce platforms is seamless, improving operational efficiency. The responsive customer support and multiple shipping choices at checkout enhance the shopping experience, while the intuitive dashboard aids in shipment management and tracking.

December 20, 2017

The team is very helpful. They assisted to help set up easy ship on my website and were quick to answer any questions.

Neatfreaks By Sanch
Hong Kong SAR
Over 2 years using the app
Edited August 26, 2019

What a useful app to help us find the best solutions for shipping our orders. We can sort by the lowest rate or the fastest, and the interface is pretty easy to use.

I just wish the site were better optimized for mobile!

TRACE
Hong Kong SAR
About 2 years using the app
March 24, 2019

Easyship has initially been a big help. The pros:
1. pay as you go
2. tracking page with banners
3. Pretty good customer support

Cons:
We had a problem with a shipment to Malaysia using Fed Ex and they have tried to help clear that up but it has been very slow going and then recently for the past 5 days, we have not been able to use Fed Ex at all with Easyship.

I like what they do offer but I am hoping the other problems we have had will clear up. Just be aware there may be a few problems.

Just Tea, LLC
United States
Over 2 years using the app
April 20, 2018

We sell personal salon-grade mani/pedi kits for consumers worldwide to use at the salons for hygiene purpose. There is international demand, however it is a challenge to secure competitive shipping rates across all regions based on our volume alone, which impacts our ability to scale.

We've recently found Easyship and are very excited that we can now ride on Easyship's consolidated volume to make our shipping much more affordable to our customers. Now we can look to expand and ship our professional manicure kits to countries we could not even consider before!

The Nail Edition
Singapore
About 1 month using the app
October 27, 2019

This app is so useful especially when your first starting a business it makes everything go smoothly

Jware
Canada
About 1 month using the app
Edited September 16, 2019

UPDATED REVIEW: HIDDEN FEES! BEWARE! The app has started charging shippers "residential fees" which are never disclosed beforehand. Easy ship obviously realized their mistake and started adding a "residential fee" option before checkout to make it easier, but then they discontinued this feature and I am being charged these hidden fees again! This is absolutely ridiculous.

Veiled Collection
United States
Over 1 year using the app
Easyship replied December 23, 2019

Hi there,

Thanks for taking the time to provide your feedback and I'm sorry there has been some confusion about Residential Fees.

Couriers may charge an additional residential area surcharge, depending on the destination address.

The information regarding the residential surcharge is made available in your dashboard when selecting the courier

To support shipments to or from residential locations, the couriers define a residential location as a collection or delivery to a home, including a business operating out of a home that does not have an entrance open to the public. A surcharge applies to each package collected from or delivered to a residential location.

You can find more information in our Help Centre article here: https://support.easyship.com/hc/en-us/articles/360024835071-Residential-Area-Surcharges

We hope this information helps and if you require any further information, please feel free to reach out to us at support@easyship.com and our team will do all they can to help.

Kind regards,
Easyship

November 15, 2022

I have had this app for 1yr, so i did give them a good chance. Forget the app, there is much better out there loads. READ THE 1 STAR REVIEWS .ALL OF THEM,1 thing in common, they have the worst customer service, of any company i have dealt with, i had 3 small issues , so i was patient but this 3rd issue is costing me alot of money. now which is the only reason i a, writing this review. this is the 1st bad review i have wrote. Save yourself time and money. ITs not even worth having there free plan, customer support is too bad , really bad, no contact for days, then don't answer your question, then dont fix the issue, i have literally just got my other e-commerce shop owners, all 27 shops to all switch from this too SHIPPING IS EASY.. so much better app ,and customer support the best . Go read there reviews you will thank me

We Wear Liberty
United Kingdom
Over 1 year using the app
Easyship replied January 9, 2023

Thank you for providing your feedback, we're always keen to learn from our users about how we can improve our service.

We've tried to reach out to you several times over the last few weeks but we haven't received a response.

You mentioned you've been using our app for a year, but looking at your account I can see that you haven't used our app to make a shipment.

If you could get back to us, we will be happy to have one of our reps help you set up your account to show you how to get the most out of Easyship!

All the best,
Easyship

June 18, 2020

Easyship literally saved us 50% on shipping costs, which then translated to a higher customer conversion rate. It's so easy to use and the support was amazing. Hiromi is absolutely amazing and Easyship should be happy to have her on their team. She was great! Highly recommend easyship!

Montauk Tackle Company
United States
29 days using the app
Edited September 29, 2020

UPDATE - 29 SEPT 2020 - so it turns out that Easyship use totally the wrong HS product codes for international shipments. A shipping app that can't cope with HS Codes??!! Really??? So, even if you have the correct HS Codes for your products in Shopify, Easyship say "due to a technical limitation, the HS code will not always pull through correctly, meaning a discrepancy between the information on Shopify and what is converted to Easyship". This means all your Commercial Invoices will be wrong. Surely getting this right is a comedy basic of any shipping app claiming to be a shipping app??! It's greatly taken the shine off what was a good experience until now...we only found this out because of a parcel getting stopped by customs with a question about a product's HS Code...not ideal!
Unfortunately it also turns out there's no way to update your product listings in Easyship to fix this either...so you are knowingly giving customs the wrong info. Not great. In fact pretty poor. 2ND SEPT 2020
We just installed Easyship to help us manage the UPS shipping process for our UK based store. We're really glad we did!! UPS can't integrate easily (understatement!) so we were having to manually enter every shipment into the UPS website (arrgh). Easyship solved this problem for us relatively easily and now works like a dream. Not only does Easyship make our shipping workflow/paperwork much easier and faster but it also solves our dynamic pricing at checkout so customers automatically see our special UPS shipping rates alongside our Royal Mail rates...awesome! Our only feedback would be that setting it up required quite a lot of research and there were some really helpful (although slightly out of date) videos on the Easyship YouTube channel - and we defo couldn't have done it without these. They steered us in the right direction and we were able to fill in most set-up gaps. What would be really useful is a step-by-step set up video guide for a Shopify Store if someone can make one so that all the set up steps are in one place. We linked to our UPS account and rates really easily and the initial glitch we had with creating labels/UPS tracking was resolved quickly after an online chat with Easyship support - they were super helpful and took time to understand the issue and help us get it fixed and followed up. The system is easily customisable and user friendly. All in all a really good experience - highly recommend. P.S. If we had one request it would be to work on integration with Royal Mail Click & Drop in the UK.

That Pedal Show Store
United Kingdom
About 2 years using the app
Edited May 7, 2023

Have been using EasyShip, happily, for over a year - until they out of the blue changed it to where printing on a 4x6 label is no longer free, and is now apart of their $30 subscription package.

Looking into a replacement shipping service as we speak.

Huni Bunny Shop
United States
Over 1 year using the app
Easyship replied May 31, 2023

Hi there,

Thanks for your review. We have made changes to our subscription model but at the same time, we don't want anyone to stop using our app!

We've made some changes based on the feedback we've received and you will now be able to access 4x6 label printing once more.

Hope this helps,

Easyship