Reviews (436)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its extensive international shipping options and competitive rates, enhancing both domestic and international deliveries. The user-friendly interface supports bulk edits and automatic insurance, streamlining shipping processes. Integration with various e-commerce platforms is seamless, improving operational efficiency. The responsive customer support and multiple shipping choices at checkout enhance the shopping experience, while the intuitive dashboard aids in shipment management and tracking.
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Shipping has been one of the most challenging and confusing aspects of starting my online store. I tried the free version of Easyship, Shipstation and Shippo to compare prices, functionality and support. Let me tell you, Easyship is the one you want. Due to its breadth of customization and functionality, it can be a little intimidating to setup, so I reached out to support with some specific questions that I had. Not only did I get a response, but Hiromi got on the phone with me several times to personally walk me through solutions for my challenges, offered pro tips and advice and pointed out things that I would have never even thought of that will help my business. She was beyond wonderful, the best customer service I've ever experienced. The icing on the cake? I ran shipping scenarios between Easyship and Shippo....when the rates weren't exactly the same, Easyship was slightly cheaper. I am not one to give praising reviews, but I felt compelled on this one. I've done the work and research for you...go with Easyship.
This app is pretty convenient because it allows you to manage all of your orders in one place and simplifies the process as much as possible for you.
We have just started to use Easyship and can highly recommend! Excellent features, that take a lot of complexity out of our packing and shipping operations.
They charged me for 23kgs when my item was only 1.5kgs and then a redelivery fee (for supposedly 3 attempts) when tracking shows 1 attempt & taken to depot within 2hrs, no other attempts To dispute they asked me for specific photos showing product in box with measurements and weight showing which i did. Its been over a month and still funds not returned!
Thank you for providing your feedback.
We have tried to discuss this with you via email but we have not received a response, please feel free to get back to us to discuss further.
We appreciate it's frustrating to provide images of the shipment but this is not a request on our part, it is from the courier; simply put, they will not consider any adjustment dispute without evidence which is why we are obliged to make this request.
In this case, our CS Team tried to contact you multiple times to provide more information, but we did not receive a response.
As a goodwill gesture, we have waived the adjustment fee and the redelivery fee on this occasion.
I can assure you we will always fight to get the right outcome for you but we do appreciate any patience you can give us while we dispute with the Courier.
All the best,
Easyship
Excellent app and good personal support. They will take care of you and help you ship your first parcel. Highly recommended!
DO NOT BOTHER with this waste of time shipping middle man. Over 75% of all shipments made through them have had problems. Now I know that they are just a middle man acting as agents for courier companies... but therein lies the problem. when you have a problem with your shipment, and I GUARANTEE you will, the only way to contact them is to open a support ticket which takes two days to receive a reply which is usually incomplete or inaccurate. the latest incident was a package picked up on 12/15/20 with a 2 - 5 day delivery service... 21 days later this is still not delivered and all I get from the email reply to my service request is "this in normal...we will look into it".... after three previous replies asking for confirmation that I want assistance. meanwhile my customers are leaving negative reviews because of their service.
Bottom line.... do not install this app or use this joke of a freight middle man. Yes their rates are good... but dissatisfied customers leaving negative reviews about your company do not make up for the pennies saved.
Hi there,
We reached out to you recentIy and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around.
A lot has changed on our platform since you last used it, and it would be the world to us if we could reconnect and see if we can make things right.
Best,
Ben (Marketing @Easyship)
Easyship has made it very easy for us at Fashionables Boutique to fulfil our orders. Now that I have them to help me it's a lot easy to complete orders.
Be warned: EasyShip looks nice and shiny but start digging under the hood and there are some things you need to be wary of.
Pro's:
Great for cash flow (pay as you go),
Nice additions such as tracking page with banners,
Integration with PayPal,
Reasonably good support
Con's:
The Hong Kong warehouse partner they paired me with has been an unmitigated disaster. Lost orders, lost stock and ineffective coms,
A number of selling features just weren't available and the support couldn't get them to work (No way to turn off taxes and charges for irrelevant countries, discounted shipping),
Would not allow me to have a business address outside of Hong Kong in order to ship from HK (which is so freakin bizarre it's astonishing)
The inability to sync products with Shopify (seriously you need to import a CSV file!), SKU's weights etc is similarly an insane omission. It betrays the lack of inventory management knowledge within the core team at EasyShip. This and the following omission places your fulfilment service at severe risk - you are warned,
Barcodes of products are not featured or considered. Someone thought this was unimportant. It is.
Pro's aside I have decided to stock out of the disastrous warehouse I was paired with, cut my losses and finish with EasyShip. EasyShip was pretty bummed for me so I can't blame them beyond a lack of due diligence in bringing this warehouse on-board. If you plan to ship from home or your own business perhaps consider it. Otherwise tread carefully...
Its a good app just had a couple of problems or bugs at times which lead me to be frustrated to the point where i didn't want to use them again. For example i have shipped my item twice to the same people multiple times. However that only happened when I would upload over 10 orders at the same time. Also they need to fix the the shipping option i have to manually go in there and change the price to the cheapest option available. Im pretty sure that at the beginning of using them i paid more than i should have simply because i was expecting the option that i always pick to automatically update.
Easyship is very easy to install and use. The customer service is excellent too. I highly recommend!