Reviews (436)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its extensive international shipping options and competitive rates, enhancing both domestic and international deliveries. The user-friendly interface supports bulk edits and automatic insurance, streamlining shipping processes. Integration with various e-commerce platforms is seamless, improving operational efficiency. The responsive customer support and multiple shipping choices at checkout enhance the shopping experience, while the intuitive dashboard aids in shipment management and tracking.
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I lost a lot of sales because of this app. During the checkout process there were many instances when it wouldn't provide customers shipping rates or only provide expensive shipping options when there were definitely less expensive options/carriers. This caused so many abandoned carts and messed up my latest product launch sales.
Though the shipping offers on the backend are at times lower than other platforms, I will not use the calculated shipping rates ever again.
It's good to have as an option for manual shipping label fulfillment not for customer-facing calculated live rates at checkout.
Love this dropshipping got to get this if you have a business
So far so good! Just started using this app and we love it. It's easy to use and their customer service is unbeatable. It's the best shipping service we've tried thus far.
I love that it works so seamlessly with Shopify, and it has definitely opened up my market to be able to sell and ship internationally without any hassles. I would recommend it for all Shopify owners.
customer service is slow and does not provide any solution. They offer a very poor shipping service and pick up are extremely unreliable, I have some parcels that have never been picked up in 3 weeks despite multiple support requests and reschedule.
Hi there,
We reached out to you recently and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around.
A lot has changed on our platform since you last used it, and it would be the world to us if we could reconnect and see if we can make things right.
Best,
Ben (Marketing @Easyship)
Great App and excellent Customer Services. React to my email within minutes. Definitely recommend to other seller.
Horrible shipping solution. Riddled with bugs, it seems like there is a new problem every day. Customer service is unresponsive, or if they do respond they are unable/unwilling to help. Save yourself a giant headache and find a better company to work with.
In response to EasyShip's reply to our comment. We brought up an issue with Amazon integration multiple times, and each time were told that they would reach out when their was a resolution. Every week for over a month I received an automatic response saying the ticket would be closed due to lack of my response. I would bump the ticket and receive a response of "thank you for the reminder, we are waiting to hear back from our team". Nothing ever got taken care of.
EasyShip has reached out to me multiple times to get this review removed, but has made no effort to show the issues I brought up were actually resolved.
Hi Alex,
Thanks for leaving your feedback and we're sorry about the experience you've had using Easyship.
I appreciate our team have reached out to you on a few occasions in an attempt to resolve your issues, but I'm also aware we've had a few tech issues of late that have impacted you directly.
In light of your experience, we are reviewing our internal process in this area and we're confident that any similar issues will be swiftly resolved going forward.
If you do want to give Easyship another try, we'll do all we can to make sure your experience is a positive one.
All the best,
Easyship
David and his team are pretty responsive to fixing things. The app is quite good and will help a lot of stores no doubt.
It has some room to improve on the larger scale end though where things need to be more customisable or changes made.
They can be done but it takes some time hence the 4/5 stars. For the majority of people it will be a good app but for those who ship over 100+ a week and need some special customisations it will take some time to get that done.
Hi there,
Thanks for taking the time to leave feedback.
We appreciate the positives you've highlighted, but we'd love to hear more about how we can make Easyship even better for you!
If you want to give us some more details on this then we're all ears, support@easyship.com is the best place to reach us :)
All the best,
Easyship
Out of ShipStation, Shippo, and EasyShip, I have had the easiest experience getting started with EasyShip-- they are true to their name! The main things I needed to start were:
1. Generating labels for 4x7 thermal printer
2. Calculating live shipping rates at checkout in my Shopify store
3. Clear setup of products and boxes for accurate shipping rates
4. Ability to offer free shipping up to a certain amount #2 was especially huge for me as I did not want customers to get unexpected shipping prices, as I'm still learning how to ship things I am not confident yet in what my shipping rates were. I did a test shipment to myself and it was seamless, it's everything I could ask for right off the bat.
Very impressed in the first day I register an Easyship account, receive a "hello signed" email. Just feel right to choose this shipment platform. The staff Michelle do a great job that really save my time from the step of setup to the end of shipment. Here I can save time to think more marketing stuff and handle customers' enquiries. The importance of run e-commerce business is fast and faster.