Easyship ‑ All in One Shipping

Great app so far. Really appreciate and enjoying it. We just started using the app and the features and good for managing our shipping activities.

I checked out this app and found that it will be beneficial to my store when the time comes to need the features that it has to offer. I look forward to using Easyship when that time comes.

Easy app and fair rates. An excellent solution for who wants several shipping options including international ones. The only issue is getting to support. But when you do customer service is helpful and nice.

Awesome service by Hiromi Ochi! Highly recommended ! Very detailed and professional, most importantly fast and gets things done!

Great help from the team, love their support!

Lost 3 hours of my sleep time trying to generate a set of shipping labels and in frustration left a scathing review of the service in frustration.

What happened next changed my perspective about the Easyship team.
The customer service & tech teams were super reactive in investigating the issue, resolving it and at the time communicating promptly with me(including phone calls) as regards what was causing the issue in the first place and what they were doing to fix it.

The fault in the first place was not entirely theirs..it was the Hermes API that was rejecting long SKU codes and hence the issue).

Overall, few improvements yet to be introduced including the option to print labels in-store and better rates negotiation with the courier guys but if they work the way they are at the moment, they will win hearts and businesses in the long run. Highly reccomend these guys.

I had few issues with a carrier but easyship got back to me and solved the problem, their customer services has definitely improved

We started using this app and it seemed great interface wise. The canadian courier prices were pretty high so it wasnt giving us the lowest rates, shopify shipping was still cheaper even though it states we get discounted rates. I've been trying to add our custom Canada post courier account, and its been like pulling teeth, the support team keeps giving me the run around.. and literally in the middle of a live chat session the support person said they had to run to a meeting and ended the chat.. so unprofessional.. what a waste. The platform is good but that is easily the worst support Ive come across and I have seen some bad ones.

This is an excellent app offering seamless labelling etc. and competitive pricing with top courier firms, if you choose carefully (i.e. not Hermes). I use UPS who are generally considered a quality firm. They have misdirected a few parcels and the largest order I have sent I chose to insure, which I usually don't bother with. Well the insurance claim after UPS delivered it to the wrong address and it disappeared has been a complete farce. Fortunately I have only one insurance claim on the go as I wouldn't have the time or headspace to chase up several....It has been over two months of back and forth emails.
As I said I put the odd cock up from UPS down to what I am not losing through instore pilferage. It would really help if the couriers photographed the door (with GPS coordinates) they are delivering to, instead of grabbing a 'signature' which doesn't really help much.

The support staff is very responsive. I had several concerns when starting to use the app and they were addressed right away.