Reviews (436)

Overall rating
4.2
Counts per rating level
  • 79% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its extensive international shipping options and competitive rates, enhancing both domestic and international deliveries. The user-friendly interface supports bulk edits and automatic insurance, streamlining shipping processes. Integration with various e-commerce platforms is seamless, improving operational efficiency. The responsive customer support and multiple shipping choices at checkout enhance the shopping experience, while the intuitive dashboard aids in shipment management and tracking.

May 21, 2021

Easyship has been critical to our success and growth. They have a fantastic platform that is super easy to integrate with a Shopify store. Best of all, they have an amazing team of people and are constantly asking for feedback on how to improve to make MY LIFE easier. I'm grateful for discovering this service/app every single day!

Bone Daddy Blade WerX
United States
21 days using the app
August 16, 2018

The app is super easy to use and has really streamlined the shipping process for us. Best part is we can add insurance to our orders through the app, which is not currently available via shopify. Support is fast to respond, knowledgeable, and kind. The team also offers webinars to help with efficiencies and to share general eCommerce info / knowledge.

Highly Recommend !

Glass City Pipes
United States
21 days using the app
October 17, 2023

I was getting an error that my UPS account name has already been taken, so I contacted support. Instead of helping fix the issue, they offered to schedule an onboarding call... I'm working and want to ship packages, not waste time talking on the phone. I'll just stick with the competition.

Swift Energy
Canada
21 days using the app
Easyship replied October 25, 2023

Hi there,

Thank you for providing your feedback on Shopify, we're keen to understand what went wrong here and how we might turn this around.

It looks like you were trying to link your own UPS courier but you were seeing an error, the reason my colleague was asking to set up a call was that it would simply be easier to take a look at the details with you over the phone, rather than an email back and forth.

However, if you prefer to deal with email/messaging we would be happy to oblige, I've reached out to you to help with this query, please get back to me and I'm sure we can fix this ASAP.

All the best,

Easyship

July 9, 2020

Shipping has been one of the most challenging and confusing aspects of starting my online store. I tried the free version of Easyship, Shipstation and Shippo to compare prices, functionality and support. Let me tell you, Easyship is the one you want. Due to its breadth of customization and functionality, it can be a little intimidating to setup, so I reached out to support with some specific questions that I had. Not only did I get a response, but Hiromi got on the phone with me several times to personally walk me through solutions for my challenges, offered pro tips and advice and pointed out things that I would have never even thought of that will help my business. She was beyond wonderful, the best customer service I've ever experienced. The icing on the cake? I ran shipping scenarios between Easyship and Shippo....when the rates weren't exactly the same, Easyship was slightly cheaper. I am not one to give praising reviews, but I felt compelled on this one. I've done the work and research for you...go with Easyship.

American June
United States
21 days using the app
April 21, 2020

This app is pretty convenient because it allows you to manage all of your orders in one place and simplifies the process as much as possible for you.

HiTek ElekTroniks
United States
21 days using the app
February 9, 2020

We have just started to use Easyship and can highly recommend! Excellent features, that take a lot of complexity out of our packing and shipping operations.

Impact Berry
Hong Kong SAR
20 days using the app
November 25, 2019

Excellent app and good personal support. They will take care of you and help you ship your first parcel. Highly recommended!

The Supplement Warehouse Pte Ltd
Singapore
20 days using the app
Edited June 16, 2019

Easyship has made it very easy for us at Fashionables Boutique to fulfil our orders. Now that I have them to help me it's a lot easy to complete orders.

Fashionable's Boutique
United States
19 days using the app
January 26, 2018

Do not use their services. I have chased them over a week, giving them a benefit of doubt. I chatted several time - never got a satisfactory response.

I tried to understand their concerns, if any - and yet no feedback. Answer was always that they will "get back to us". Or check back after some time. This is stupid, sorry to say.

I almost lost a customer trying to use their services. The phone number is useless as well.

Millno8
United States
19 days using the app
Easyship replied December 23, 2019

Hi there,

Thanks for taking the time to leave your feedback.

It sounds as though you didn't have the best experience with a specific courier when you used our platform.

We would be more than happy to have our support team offer you more assistance in getting the best out of Easyship if you wish to give our platform another go.

Feel free to reach out to us at support@easyship.com and we will do all we can to make sure you have a better experience this time around!

All the best,

Easyship

June 20, 2020

DON'T DO IT. If you want to spend hours of your time managing bugs and fixing errors due to this apps unprofessionalism, by all means download it. Biggest headache I've ever come across.

FunkyChimp
United States
18 days using the app
Easyship replied July 29, 2024

Hi,

Thank you for your feedback. I'm sorry to hear about your experience with our platform. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations on this occasion.

Please contact us with your account details so we can resolve this matter promptly.

Thank you for your patience.

Best,
Ben (Marketing @Easyship)