Easyship ‑ All in One Shipping

This is an excellent app offering seamless labelling etc. and competitive pricing with top courier firms, if you choose carefully (i.e. not Hermes). I use UPS who are generally considered a quality firm. They have misdirected a few parcels and the largest order I have sent I chose to insure, which I usually don't bother with. Well the insurance claim after UPS delivered it to the wrong address and it disappeared has been a complete farce. Fortunately I have only one insurance claim on the go as I wouldn't have the time or headspace to chase up several....It has been over two months of back and forth emails.
As I said I put the odd cock up from UPS down to what I am not losing through instore pilferage. It would really help if the couriers photographed the door (with GPS coordinates) they are delivering to, instead of grabbing a 'signature' which doesn't really help much.

The support staff is very responsive. I had several concerns when starting to use the app and they were addressed right away.

The App drew my attention during the outbreak and luckily it solved my issue. The App drew my attention during the outbreak and luckily it solved my issue.

Where do I begin? It improved my efficiency a lot and I really like it. The team is very helpful....

The app is easy to use and pretty straightforward. I like how you can email tracking information to customers directly from the shipping information page. One downside is that custom box names can't be edited after they're created. If you happen to make a mistake, you have to delete that box and then re-enter it.

My store is based in the UK and I have just invested a few hours, with the help of Joe from Easyship, to integrate it into my website. Firstly the help was second to none, thank you Joe! The early results are looking good and I'm just waiting on the right details to integrate my own carriers. I feel this will give my customers a better choice of carrier, and hopefully reduce my abandon cart rates. *** Updated - Joe disappeared and I now find the shipping rules inadequate to filter out simple needs. There also seems no way to deal with the new EU IOSS tax system.

If I could give less than 1-star I would...Horrible experience...and even AFTER A MONTH OF BACK AND FORTH E-MAILS the problem is not resolved!!! DON'T WASTE YOUR TIME...hot mess sums up my experience with this app/company

App is so/so, but the customer service from this provider is terrible. They will lose your parcels, and not honour the insurance claims even after they have admitted fault

Highly recommend! This app is super wonderful! super supe supe supe supe supe supe supe supe wonderful!

AVOID £200 additional billing in just one month and NO CUSTOMER SUPPORT, even on the HIGHER SUBSCRIPTION IM PAYING FOR. Infuriating customer support, i pay to have phone support and have emailed, called and nothing for a month! I managed to speak to someone today, they could not wait to get me off the phone, they said they would call me back in a few minutes, nothing and now i cant get through on that number. A month to get set up, various bills over £200 no explanation. Truly terrible experience, STILL waiting!!!,,,,,,..............