Reviews (429)

Overall rating
4
Counts per rating level
  • 79% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration with e-commerce platforms, particularly for syncing orders and providing real-time shipping updates. They appreciate the user-friendly interface, diverse carrier options, and the visibility of taxes and duties at checkout, which enhances customer experience. The app's customizable shipping options, bulk shipping capabilities, and automation features significantly reduce manual effort. Merchants also value the responsive customer support and competitive rates, which are especially beneficial for small to medium-sized businesses. The comprehensive dashboard and reporting tools are noted as essential for efficient shipping operations management.

June 17, 2018

Easy to use app and good shipping rates for small businesses!

Smart Alley
Singapore
Almost 5 years using the app
January 25, 2018

my products dimensions and weight vary a lot, it was really a headache for me to estimate the shipping costs to my customers at first, but with easyship, everything becomes so easy!

and what makes this apps really outstanding is the CS, Rick is the one helping me instantly all the time... weekdays and .... sometimes weekends ;) thank you so much!

and i really appreciate the team at the back for adding more features, eg, the analysis page on dashboad - they are what i need!

you guys deserve my 5 stars rating!

Mechatoybox
Hong Kong SAR
Almost 5 years using the app
Edited April 26, 2020

Update as at 26 April 2020:
Gesselle and her team have been a great help and a real delight in assisting me on tracking down my DHL E-commerce parcel that would have otherwise been lost and I'm extremely grateful for that. Thank you to Ryan for trying his best to reply to my feedback as well! Easyship support has been terrific although replies can be a little slow so be patient with them! (:

So Not Size Zero
Singapore
Over 4 years using the app
January 14, 2020

Lately I've been tempted to explore new shipping options but when I do, I have always found myself coming right back to Easyship. Their customer service is absolutely phenomenal and I will continue to use them as my main means of sending out my products.

Thanks Easyship for the superior support, low rates, and great product!

Camp Mug Supply Company
United States
Over 4 years using the app
Edited June 20, 2022

The Easyship app and the company really make it easy to sync our orders with our 3PL provider and prepare shipments with our support team. It saves our team a lot of time with fulfilling orders and automatically calculates shipping rates for our customers during checkout. Our new account manager Melody has done a great job of proactively reaching out, checking in and helping solve outstanding issues. Where she could not solve, she would involve the right people on her team to look into the issue. We have had a great experience with Melody and Easyship team!

Waverly Labs
United States
Over 4 years using the app
September 18, 2017

As with all new apps there are some hiccups here and there, but generally speaking, EasyShip has managed to save my business a lot of precious time and money. The support team is responsive and will work with you extensively to get you setup.

Gale Polewear
Hong Kong SAR
Over 4 years using the app
September 12, 2017

The best way to automatise your shipping and focus on growth.
Easyship has been of a great help and flexibility from the beginning.
They have shown great flexibility and adapted to our business and shipping problematic.
Customer service is very efficient and reactive.
Highly recommended partner.

Akmonconcept
Hong Kong SAR
Over 4 years using the app
Edited June 24, 2021

Easyship is quite a good platform as we can ship to plenty of countries worldwide without worrying about no shipping solution to destination country. Customer support has some major improvement over the years in terms of response speed. The only things that need to work on is that there aren't sufficient courier to handle shipment contained battery.

Sabinetek Official Site
Hong Kong SAR
Over 4 years using the app
February 14, 2023

Easyship is a great addition to our shipping solutions. We receive timely responses, and their team is a pleasure to work with. Their dashboard is straight forward, useful and it gives you access to automations, configurations, and metric analysis. All very helpful tools to have on the back-end of an e commerce site. Truly recommend!

Marchesa
United States
Over 4 years using the app
March 28, 2022

Have been an Easyship user since the start. And we can say that they have improved tons and are glad to be witnessing this growth and improvement on their part. Customer support is great despite current supply chain issues.

Plain.J
Singapore
Over 4 years using the app