Reviews (448)

Overall rating
4.2
Counts per rating level
  • 79% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive shipping solutions that simplify the fulfillment process and improve customer satisfaction. They value the multiple shipping options at checkout, including considerations for international duties and taxes. The platform is user-friendly, offering features like bulk edits and package tracking. Merchants also praise the responsive customer support and efficient Shopify integration, noting significant time savings in managing their businesses.

September 18, 2017

As with all new apps there are some hiccups here and there, but generally speaking, EasyShip has managed to save my business a lot of precious time and money. The support team is responsive and will work with you extensively to get you setup.

Gale Polewear
Hong Kong SAR
Over 4 years using the app
September 12, 2017

The best way to automatise your shipping and focus on growth.
Easyship has been of a great help and flexibility from the beginning.
They have shown great flexibility and adapted to our business and shipping problematic.
Customer service is very efficient and reactive.
Highly recommended partner.

Akmonconcept
Hong Kong SAR
Over 4 years using the app
Edited June 24, 2021

Easyship is quite a good platform as we can ship to plenty of countries worldwide without worrying about no shipping solution to destination country. Customer support has some major improvement over the years in terms of response speed. The only things that need to work on is that there aren't sufficient courier to handle shipment contained battery.

Sabinetek Official Site
Hong Kong SAR
Over 4 years using the app
Edited August 31, 2021

We've had an amazing experience with EasyShip! Our Account Manager is super responsive, and the platform is easy to use for both Ops, Warehouse, and Customer Support team members. Reporting has improved so much since January when we onboarded. Would highly recommend.

Package Free
United States
Over 4 years using the app
March 28, 2022

Have been an Easyship user since the start. And we can say that they have improved tons and are glad to be witnessing this growth and improvement on their part. Customer support is great despite current supply chain issues.

Plain.J
Singapore
Over 4 years using the app
Edited March 28, 2022

Very useful and helpful for our growing business. We started using them for simple logistics and they have been very helpful from onboarding us to their third party warehousing partners, to providing solutions for us now that the fulfillment has been expanded inhouse.. The team has been attentive to our needs and when things go wrong, they are quick to step in and address.

The Wee Bean
Hong Kong SAR
About 4 years using the app
October 10, 2017

BalmBeBee operates from home and Easyship has made shipping much more easier to manage. We only need one platform to manage all our shipping, and the great thing is, customers are able to choose their preferred shipping company which offers competitive pricing. We are also able to connect our Shopify store to Easyship’s app which makes fulfillment much more easier. No need to print unnecessary shipping labels as Easyship has them prepared for you. Efficient and easy to use, will definitely recommend Easyship to all entrepreneurs looking for flexibility, efficiency and great service! Thumbs up!

Balmbebee
Singapore
About 4 years using the app
September 13, 2017

Easyship is a great app to automate your fulfillment process. Their support (esp from Eric) has been great. Last but not least, they shipping rates are great! Highly recommended!

Kulorcases
United States
Almost 4 years using the app
March 10, 2023

Our shipping process have been greatly enhanced since we started using Easyship six years ago. Their customer service team is excellent, and we receive prompt responses from them. The platform is clean and straightforward and provides essential and useful features. They have tremendous growth potential if they take customers' feature requests and feedback seriously. All in all, very little complain. We highly recommend Easyship!

WooLash
United States
Almost 4 years using the app
Easyship replied March 20, 2023

Thanks for the feedback!

It's great to hear you've had such a good experience with our customer support team.

We know there are always things we can do better and we're always eager to get our clients' feedback on how we can improve, so please keep it coming!

All the best,

Easyship

October 21, 2019

So far I have had nothing but a positive experience with Easyship. The app is simple and easy to set up, customer service is great and the newsletters they send are full of helpful and relevant news and tips. Highly recommended!

Thornbill
Australia
Almost 4 years using the app