Reviews (436)

Overall rating
4.2
Counts per rating level
  • 79% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its extensive international shipping options and competitive rates, enhancing both domestic and international deliveries. The user-friendly interface supports bulk edits and automatic insurance, streamlining shipping processes. Integration with various e-commerce platforms is seamless, improving operational efficiency. The responsive customer support and multiple shipping choices at checkout enhance the shopping experience, while the intuitive dashboard aids in shipment management and tracking.

February 2, 2024

Degraded quality of platform, and MIA chat support for 3+ year account. Easyship at the beginning of my ecom startup was great, had supportive account reps and overall chat support was great (shoutout to Tracie Harper, 10/10 chat agent). Over the past year, I noticed lots of admin changes which lead to huge changes to support and overall the reach with my account. Every week there would be some issue caused with an order being misplaced, improper address verification, and lots and lots of fees being tagged onto my account due to incorrect address validation done in communication with Shopify and Easyship. Recently, I decided to give up on this platform and exercise my options for a dedicated carrier account. Fortunately, I was provided with one and made the right decision to shift my logistics over to Shipstation and Zonos fulfillment. Both platforms have had nothing but great feedback, and these platforms are progressing in such a great way that I am at the point of hopping away. Easyship was once an "easy" platform, but they have become so difficult to work with that I would recommend new small businesses to use Shipstation as your 3rd party fulfillment. Shipstation support is tremendously better and they are quick to respond to you. I am not at a massive scale but being respected still by a platform like Shipstation shows they care. Do not use this app, stay away and go to Shipstation for domestic and use Zonos for international orders!

Deskr
United States
About 3 years using the app
Easyship replied July 29, 2024

Hi,

Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide excellent service.

Please contact us with your Easyship account details so we can investigate and resolve this matter promptly.

Thank you for your patience and understanding.

Thanks,
Ben (Marketing @Easyship)

May 25, 2018

Great app, when I had questions these guys were very helpful. Pretty easy to use and put into action.

North Trail Knives
United States
Over 3 years using the app
December 9, 2020

EasyShip is great. They seem to be committed to listing to their users and coming up with innovative ideas to make shipping easier. I cannot recommend EasyShip enough.

FixtureGaming
United States
Over 3 years using the app
July 23, 2020

best shipping app ever. everything is automatic. cheap shipping for everyone! highly recommended for small and larger e-commerce sites.

Big Red Store
Singapore
Over 3 years using the app
May 12, 2021

Easy to use and set up. Jose was incredibly helpful in the onboarding process. Syncs to Shopify store very easy.

Leafytrade
Australia
Over 3 years using the app
November 10, 2017

We've been using Easyship a few months now, easy to manage and seamless integration. We are very happy with it. The support team is helpful too. Highly recommended.

Sooqcentral
Hong Kong SAR
Over 3 years using the app
Edited June 28, 2023

We formerly were using Stamps.com before making the transition to Easyship. They have truly built an easy to navigate interface and make it extremely simple to use, effective way for our warehouse team to ship hundreds of orders every day.

We've been using them for over 2 years and love the 1 on 1 business relationship we've developed with our customer service managers to help us navigate any issues that develop as well as learn about new features coming to the platform. Our first CSM helped us establish the process of creating pick lists to help picking/packing become so much faster and efficient.

We definitely recommend Easyship to all businesses looking to simple their mass batching and shipping processes. They truly live up to their name by making this an easy daily process for our warehouse staff. Thank you to Easyship, and our CSM rep, Conor, for always helping overcome any obstacle that comes our way and and make shipping our products a breeze.

Savage Tacticians
United States
About 3 years using the app
October 15, 2017

Easyship has made e-commerce and shipping much easier, and we especially love the seamless integration with Shopify alongside with the dynamic shipping rates. Love the shipping platform and options but customer service could definitely be improved.

www.shop.operationoverhaul.com

Shop Ooh
Singapore
About 3 years using the app
July 30, 2021

We have been using Easyship for several years and the experience has been very good. Essentially the app allows any business or person to connect with their large network of couriers, both local and international - allowing one to send packages internationally at reasonable rates. The app is well designed and easy to use. Love how seamlessly it syncs up with Shopify, customers can see the many shipping options at checkout, delivery lead time, estimated taxes/customs incurred - everything is presented succinctly. For a business, this app has been instrumental in connecting us to the rest of the world. The app continues to work on bringing added features and it is also worth to mention the tremendous customisable options on the app. Customer service has been quite prompt, more importantly our Customer Success Manager, Calvin, has been stellar and goes above and beyond to provide support and care. His genuine care for his clients definitely gives us greater confidence in the app and its services moving forward. Highly recommended!

Gabi The Label
Singapore
About 3 years using the app
October 10, 2017

At Mollyhopp, we LOVE Easyship! It's like having a purchaser, negotiator, legal team and administrator on hand 24/7. As soon as we started using the platform, we were able to start shipping to 200+ countries. Something that would have taken too much time from our core business to enable before Easyship.

The integration with shopify makes shipping very fast and easy for us, and transparent and inexpensive for our clients. It's win-win.

The Easyship team and support people are accessible and helpful. I'd recommend Easyship to any business that needs to send items, whether it's something you do in higher volumes or just on an ad hoc basis.

Mollyhopp
Singapore
About 3 years using the app