Webgility QB Desktop Sync , 298 reviews

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
    274
  • 4% of ratings are 4 stars
    12
  • 1% of ratings are 3 stars
    2
  • 0% of ratings are 2 stars
    1
  • 3% of ratings are 1 stars
    9
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless syncing of inventory and sales orders between Shopify and QuickBooks, enhancing efficiency and reducing manual tasks. Its user-friendly interface, automation features, and responsive customer support are highly praised. The app is cost-effective and suitable for high-volume stores and complex operations. Some merchants suggest adding features like syncing sales orders and applying payments to invoices. It's ideal for new e-commerce businesses and those aiming to streamline inventory management.

May 5, 2017

What this app promises is exciting. Automated syncing between Quickbooks and our online sales. "When" it works, it's awesome. The issue is that it seems to break weekly. This week's break was that it stopped pulling in bank transaction fees associated with credit card sales on Shopify. It just started sending transactions to Quickbooks that don't have the fees separated or deducted. Two weeks ago it worked fine, this week, it's broken. 3 days of exchanging emails with foreign tech support and they tell us to disconnect and reconnect our processor. Doing that gives a warning that it will erase all transaction history. There's no way I'm willing to do that based on an email from someone in Asia that just says to try it.

So, support is poor, system breaks weekly, but when it works it's awesome. Oh, and it's quite expensive!

Colby Valve
United States
3 months using the app
1
1