Webgility QB Desktop Sync , 254 reviews

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
    234
  • 4% of ratings are 4 stars
    9
  • 0% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
    1
  • 4% of ratings are 1 stars
    9
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to streamline inventory management and sync sales orders with QuickBooks Online and Shopify. They praise its user-friendly interface, comprehensive accounting options, and automation features. The app's seamless integration with QuickBooks Desktop and Netsuite is also commended. Merchants value the quick and knowledgeable customer support. The app is recommended for businesses seeking to simplify inventory management, track growth and profitability, and reduce bookkeeping time.

May 5, 2017

What this app promises is exciting. Automated syncing between Quickbooks and our online sales. "When" it works, it's awesome. The issue is that it seems to break weekly. This week's break was that it stopped pulling in bank transaction fees associated with credit card sales on Shopify. It just started sending transactions to Quickbooks that don't have the fees separated or deducted. Two weeks ago it worked fine, this week, it's broken. 3 days of exchanging emails with foreign tech support and they tell us to disconnect and reconnect our processor. Doing that gives a warning that it will erase all transaction history. There's no way I'm willing to do that based on an email from someone in Asia that just says to try it.

So, support is poor, system breaks weekly, but when it works it's awesome. Oh, and it's quite expensive!

Colby Valve
United States
3 months using the app
1
1