Reviews (924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its automation capabilities that minimize manual data entry and administrative tasks. It effectively syncs orders, inventory, and customer data across platforms like Amazon, Shopify, and BigCommerce, streamlining accounting and enhancing business efficiency. The integration with QuickBooks and price syncing across platforms are particularly appreciated. The interface is user-friendly, and the integration process is straightforward, with a comprehensive onboarding process that offers personalized guidance. Customer support is frequently highlighted as responsive and knowledgeable, quickly addressing any issues. Continuous updates and responsiveness to feedback are also noted, contributing to a positive user experience. Merchants view this app as essential for simplifying accounting and inventory management, with excellent customer service adding significant value.
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Webgility is a great tool, but it is frustrating for me that it does not post an exchange rate on Foreign Currency transactions. I have spoken with Webgilities technical support about this issue and their position is that QuickBooks should be posting the exchange rate. The outcome of this is that we have to manually change a couple thousand transactions each year that are sold on Amazon in Canada. Each transaction is posted as having a currency exchange rate of one. Last year, we had to take a $60K write down at the end of the year because of this problem with the Webgility integration. Outside of that (significant) issue, it works very well. I do love the feature that transactions can be unposted, settings revised, and reposted. That feature has been pure gold.
Once we have matched the SKUs in Shopify and Quickbooks webgility will assist in streamlinging the orders and less room for errors. We would certainly recommend Webgility to users that have a SKU system set up
It's not perfect but it saves us monotonous amounts of time entering items in two places.
had issues with payment but they fixed it after a week of arguing with them but they did fix it and refund the charge.
Kanishk was a great help getting this product set up! It has taken several tries and hopefully now it will work how I hoped. Everyone I have talked to has given me different answers for capability of the app and how to set it up. One major flaw for me is the fact it doesn't sync COGS. That is a pretty important part of accounting!
a little hard to get up and running. so far supportive on the tech end. hopefully will work soon. so
Customer support is good. eCC is good at importing our retail sales through shopify. Payments only imported when the sale is imported as a sales receipt and not an invoice. Accounting methods may need to change. eCC is not equipped to handle both retail and wholesale customers with multiple payment terms. There are also some challenges with regard to items that are both taxable and non-taxable. Refund need to be entered manually into QuickBooks. All in all, it is better than entering all the transactions manually into quickbooks.
I'm looking forward to having this app set up completed and seeing it in action. There was some pressure to rate the app before the implementation was complete so I originally rated it as a 4 pending completion. I'm now revising that to a 3 because of issues with communication from the implementation team. We are very close to completion, but after completing a step as instructed the progress has now been stopped for over ten days.
The app works once it is set up but could be more user friendly during set up. Its a little cumbersome for average users.