Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration with Shopify, Etsy, and QuickBooks, automating processes and reducing manual data entry. They appreciate its quick onboarding, responsive support, and customization options. The app supports QuickBooks Online Product Bundles, handles tax and variants, and syncs inventory and orders. Merchants value its ability to provide P&L for each transaction, post fees automatically, and push pricing changes from QuickBooks. It offers visibility of web businesses feeding into QuickBooks without manual work, making it ideal for businesses with a large product range.

June 1, 2023

We tried out six different Shopify to QuickBooks integrations and found each lacking needed features. In the end, we landed on Webgility Desktop. My only complaint is that I wish we could have used Webgility Online, but it doesn't support Shopify POS. Aside from having to set this up on a local computer, the software is probably the most flexible solution on the market, making it easy to conform to exactly how you want to run your accounting. And Prerit offers a very solid onboarding experience, taking to time to carefully go through all of our questions and make sure we have answers.

The Monroe Institute
United States
About 1 month using the app
December 2, 2022

Overall I like this app, however it is a bit confusing and set up took me hours and hours with their help desk. Sometimes, it is a bit hard to understand the people at their help desk. Today-I just called because I had some orders stuck, Himanshu was easy to understand and took care of it right away.

United States
About 2 years using the app
August 7, 2023

We have used Webgility for almost 3 years now. It is far superior to anything else we have tried. The app is fairly sophisticated and allows for a lot of specification and the customer service is very good. Like anything it has its issues, for example, we are currently dealing with an issue with our paypal payments refusing to post to QB. Nothing is ever perfect, but I always appreciate Webgility's diligence in making sure the problems are corrected.

Friendly Loom
United States
Over 2 years using the app
Webgility replied August 22, 2023

Hello! Thank you for your review and kind words. We're always investing in improving our product, and your feedback is very helpful to us. We're so honored to serve your business for the last 3 years. Our support team is always here if you need anything.

February 15, 2023

Looking forward to learning the app. Newest version has a simpler layout and Integration was done pretty quickly by staff.

Lunation Stores
United States
10 months using the app
January 5, 2022

I needed support for a log-in reset and was quickly and professionally helped by Aman Pachori who was expedient with the resolution.

Indian Store
United States
Almost 7 years using the app
December 28, 2021

Aman was very helpful and easy to communicate with. He answered my questions and made the changes needed.

La-Tee-Da! Fundraising
United States
Almost 4 years using the app
Edited November 1, 2021

Over the last week or so, the support team at webgility has been working tirelessly to address my issues with the way the platform processes sales tax. While the issue remains, I am optimistic that they may find a solution. They have helped identify some of the improved handling available by using the desktop platform. My support rep Shoeb Khan has been very hands on and proactive. I have to say, that they really work hard to back up their product. For people that don't have the complications we have in our region, I would recommend the product based on the excellent product support they offer. The app is functional, but requires significant monthly "clean up" and cannot be trusted to accurately map or import sales taxes. It is able to capture the most basic transactions, but most transactions will ultimately require significant verification and correction in order to work the data into a format that works with the Quickbooks method for accounting for sales tax. Among other things, It is unable to accurately cope with sales tax groups, multiple sales tax codes, multiple tax authorities, or differentiate items that are subject to differing tax rates within the same jurisdictions. As a result, we are forced to perform dozens of correcting entries every month to properly record sales taxes on sales, even with the relatively small number of transactions we process monthly. It also struggles to correctly import refunds. We have been working with the app for more than a year in hopes that the problems would be addressed, but there have been no changes, improvements, or upgrades to the platform in this time period. While we spent many many hours with with the setup team working these problems, the fact remains that they could never achieve better than "sort of workable". In the end we settled for a setup that required the least amount of monthly data correction. It is functional, and because we paid for a year upfront, we will suffer along for the remainder of our subscription. Our business is a hybrid bricks and mortar and online business, and it really doesn't work well at all for us, so we would not recommend it, nor would we renew it unless they are able to address the issues.

St. James Cheese Company
United States
About 3 years using the app
June 14, 2022

This is an awesome program to sync your POS with Shopify! The instruction was "hands on" and easy to follow! I am excited to really dive into this program!

Genevieve Bond Gifts
United States
2 months using the app
June 29, 2021

I am using this application to sync my Quickbooks POS to Shopify. It is user friendly and was easy to set up with the help of tech support.

Willow Hill Yarn Company
United States
Almost 2 years using the app
May 5, 2022

We are very appreciative that this help to get started exists. Faizan was very pleasant and easy to work with. We feel confident we can go forward knowing there is tech support available.

United States
27 days using the app