SendWILL Popup Email Marketing

Hi there,

This is Joey from the SendWILL team.

I wanted to personally follow up with you regarding the discount code issue you reported earlier.

First of all, I sincerely apologize again for the concern and inconvenience this issue caused. We fully understand that discount code control is very important for your store, especially when it may affect unexpected discounts or potential revenue loss. Thank you for pointing this out to us clearly.

Our development team has been treating this as a high-priority issue and has worked urgently on the optimization. The discount code logic has now been improved.

Going forward, each generated discount code will create its own independent discount rule. The updated logic is as follows:

1. Each discount code is now independent and will no longer share the same discount rule with other codes.
2. The discount name will directly display as the discount code itself, for example: SW1-D911ET97SK5C710HOVM0.
3. Each discount code will be bound to a specific customer.
4. Only the assigned customer will be able to use that discount code. Other customers will not be able to redeem it.

We truly appreciate your feedback, as it helped us identify and improve an important part of the discount code logic.

If this update addresses your concern, we would really appreciate it if you could consider updating your review based on the latest fix and our follow-up. Of course, if there is anything else you are still concerned about, please feel free to let me know directly. I will personally follow up and do my best to help.

Thank you again for your feedback and for giving us the opportunity to improve this properly.

Best regards,
Joey
SendWILL Team

Hi Coral Strands,

We take security and the integrity of our app extremely seriously, and we were concerned to see your feedback. However, after a thorough internal audit, we would like to clarify a few technical facts to address this misunderstanding.

Our app is equipped with multiple layers of industry-standard protection, including reCAPTCHA (bot protection), Double Opt-in, and advanced front-end encryption. These features are specifically designed to block the exact "spam bot" activity you described. Furthermore, we have no other reports of similar issues from our global user base, which confirms that our security protocols are functioning as intended.

Often, automated bots target standard, unprotected Shopify forms (such as native login or footer sign-ups) that lack these advanced defenses. Since we have no record of you contacting our support team prior to this review, we haven't had the chance to help you identify the true source of these bot registrations.

We would appreciate the opportunity to review your store's logs alongside our security team to help you identify the exact source of this activity. Please reach out to us at support@sendwill.com so we can provide the clarity and support you need.

Best regards,
SendWILL Team