SendWILL Popup Email Marketing
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Reviews (7,112)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants praise this app for effective lead generation and conversion boosts through customizable pop-ups like welcome and exit-intent options. The drag-and-drop email editor and automation features, such as welcome emails and cart recovery, are noted for ease of use. It's easy to set up and integrates well with Shopify. The customer support is quick and professional. The free plan offers essential features, making it ideal for new businesses.
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The second I install this email pop up it apparently opens a security breach and it allows a ton of fake customer accounts to be created. I have spam bots checking my cart and doing fake check out. I had to circle back with Shopify for them to put a security patch back in and it stopped.
Hi Coral Strands,
We take security and the integrity of our app extremely seriously, and we were concerned to see your feedback. However, after a thorough internal audit, we would like to clarify a few technical facts to address this misunderstanding.
Our app is equipped with multiple layers of industry-standard protection, including reCAPTCHA (bot protection), Double Opt-in, and advanced front-end encryption. These features are specifically designed to block the exact "spam bot" activity you described. Furthermore, we have no other reports of similar issues from our global user base, which confirms that our security protocols are functioning as intended.
Often, automated bots target standard, unprotected Shopify forms (such as native login or footer sign-ups) that lack these advanced defenses. Since we have no record of you contacting our support team prior to this review, we haven't had the chance to help you identify the true source of these bot registrations.
We would appreciate the opportunity to review your store's logs alongside our security team to help you identify the exact source of this activity. Please reach out to us at support@sendwill.com so we can provide the clarity and support you need.
Best regards,
SendWILL Team
*I installed the app in September 2024 and all has been working fine until 3-4 weeks ago when the pop up randomly changed the language and sent my new customers a registration in Welsh. This caused havoc with negative feedback so we switched off and contacted the provider. They have still not resolved it despite saying repeatedly they are working on it. I have not had a new subscriber for almost a month now. Giving up and going to another app.
***Update - Following this review my issue was dealt with very promptly and has been up and running again for a couple of weeks with no issues. However yesterday I asked a question about the possibility of customising the popup and was told to ask Shopify. I'm pretty sure I'll get the same response from Shopify as surely app modifications are the remit of the app provider. I'm guessing the answer to my question was no.
Hi Jenny,
Joey here again! First of all, thank you so much for updating your review and for your patience while we resolved the language issue. I’m thrilled to hear the app has been running smoothly for you these past few weeks.
I sincerely apologize for the confusion regarding your customization question yesterday. It sounds like there was a misunderstanding in our support channel.
To clarify: App modifications and popup designs are absolutely our responsibility, not Shopify’s. However, because our app is deeply integrated with your Shopify theme, some "deep" layout changes might be limited by the theme's code—which is likely why our team mentioned Shopify.
I want to make this right personally:
Could you please send the specific customization details you're looking for to my email joey.wen@channelwill.net?
Our technical team will review your request immediately. If it's a feature within our app's capability (or something we can tweak via custom CSS for you), we will do it for you immediately.
If it is a limitation of the Shopify theme itself, I will personally explain why and try to find a workaround for you.
We value your loyalty since 2024 and don't want a small communication hiccup to get in the way of your success. Looking forward to your email!
Best regards,
Joey
Account Manager
SendWILL Email Popup
I’ve been using the app for almost a year now without any issues and have been collecting emails. I needed help setting up the pop-up wheel, and the customer service I received via chat not only responded within seconds but also solved my problem very quickly. Thank you, Tessa!
I had a great experience working with Riya from Sendwill Pop Up Email Marketing. She was extremely professional, patient, and helpful throughout the entire process. She explained everything clearly, responded quickly to my questions, and genuinely helped me improve my understanding of email marketing and pop-up optimization for my store.
Her support and guidance made the setup process much smoother, and I truly appreciate her dedication and customer service. Highly recommended for anyone looking for reliable assistance with email marketing solutions.
I have used this 2 years ago and now again started this app. Its best app and feels like come back home. Kudos to the SendWILL team. Thank you
So far so good with this app! It has helped with my conversion rate so much. Ria was very helpful when I needed help fixing my spin wheel. The response rate is very fast.
The level of customization for the popup and email template is absolutely amazing. Support was quick as well.
Glitchy and the app is not user friendly at all. The customer support is also very slow.
Dear ReForm Creative Home,
This is Joey, the Account Manager from SendWILL.
I’ve carefully gone through your review and the entire ticket history. First of all, I sincerely apologize for the experience you’ve had. I truly understand how frustrating this must have been — and I really appreciate how patient and cooperative you’ve been throughout the whole process.
Regarding the unprofessional handling from our side, we’ve already conducted an internal urgent review and taken this very seriously, including internal feedback and corrective actions to ensure this won’t happen again.
I’d also like to share the latest updates on the issues you mentioned:
1. Email campaign suspension: This has now been fully resolved, and your emails are sending normally. When you reached out yesterday, our dev team was unfortunately offline due to the time difference, but we addressed it first thing this morning and made sure everything is back to normal.
2. Sender name issue: I’ve escalated this to our dev team immediately, and improvements have already been applied.
- For your existing automations, we’ve helped update the sender name to “ReForm Creative Home”.
- For the scheduled campaign, we’ve also updated it to “ReForm Creative Home” as well. (for campaigns that have already been sent, the sender name unfortunately cannot be changed retrospectively. )
- Moving forward, any new campaigns or automations you create will automatically use your store name “ReForm Creative Home” as the default sender name.
We’ve tested everything on our end and it’s working as expected — you can also give it another try on your side.
Once again, I’m truly sorry for the inconvenience caused, and I genuinely appreciate you bringing this to our attention — it helped us identify and fix an important issue quickly.
We really value your feedback, and it means a lot to us. If everything is now working well on your end, we’d be incredibly grateful if you’d consider updating your review to reflect the resolution — but of course, only if you feel comfortable doing so.
If there’s anything else at all, please don’t hesitate to reach out to me directly(joey.wen@channelwill.net). I’ll make sure to follow through and support you every step of the way.
Warm regards,
Joey
Account Manager
SendWILL Team
This app is brilliant 10/10. I have tried several plugins (on Wordpress) to insert a pop up onto my site, but all of them were awful to use, so overly complicated. The was easy and customisable. Wish I'd known about this sooner, would have saved me so much time Thank you. Had additional help resized text which I would never have figured on my own, Amelia gave helped me, she was friendly, polite and professional and I managed to do the change quickly and effectively.
They say they have "seamless integration" but after installing the app, CS say they don't have this feture or even importing subscribers.
what a lie
Hi there,
Thank you for your honest feedback. I’m truly sorry that our previous conversation with support left you feeling misled—that was never our intention.
While we don't have a standalone "Import" button inside the app dashboard, we actually do support subscriber lists through Shopify Customer Segments. This allows you to use all your existing Shopify data seamlessly in our campaigns without double-handling files.
It sounds like we didn't explain this workflow clearly enough during your initial setup. We would value the opportunity to make this right and help you launch your first campaign. Could you give us one more try?
Best regards,
SendWILL Team
