SendWILL Popup Email Marketing
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Reviews (7,134)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for enhancing email sign-ups and boosting conversions with customizable popups like welcome, exit-intent, and spin-the-wheel. It's praised for its user-friendly drag-and-drop editor and seamless Shopify integration, catering to non-creatives. The app's free plan offers essential features like discount collection and email capture. Merchants appreciate its smooth performance and 24/7 customer support for quick issue resolution.
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The second I install this email pop up it apparently opens a security breach and it allows a ton of fake customer accounts to be created. I have spam bots checking my cart and doing fake check out. I had to circle back with Shopify for them to put a security patch back in and it stopped.
Hi Coral Strands,
We take security and the integrity of our app extremely seriously, and we were concerned to see your feedback. However, after a thorough internal audit, we would like to clarify a few technical facts to address this misunderstanding.
Our app is equipped with multiple layers of industry-standard protection, including reCAPTCHA (bot protection), Double Opt-in, and advanced front-end encryption. These features are specifically designed to block the exact "spam bot" activity you described. Furthermore, we have no other reports of similar issues from our global user base, which confirms that our security protocols are functioning as intended.
Often, automated bots target standard, unprotected Shopify forms (such as native login or footer sign-ups) that lack these advanced defenses. Since we have no record of you contacting our support team prior to this review, we haven't had the chance to help you identify the true source of these bot registrations.
We would appreciate the opportunity to review your store's logs alongside our security team to help you identify the exact source of this activity. Please reach out to us at support@sendwill.com so we can provide the clarity and support you need.
Best regards,
SendWILL Team
*I installed the app in September 2024 and all has been working fine until 3-4 weeks ago when the pop up randomly changed the language and sent my new customers a registration in Welsh. This caused havoc with negative feedback so we switched off and contacted the provider. They have still not resolved it despite saying repeatedly they are working on it. I have not had a new subscriber for almost a month now. Giving up and going to another app.
***Update - Following this review my issue was dealt with very promptly and has been up and running again for a couple of weeks with no issues. However yesterday I asked a question about the possibility of customising the popup and was told to ask Shopify. I'm pretty sure I'll get the same response from Shopify as surely app modifications are the remit of the app provider. I'm guessing the answer to my question was no.
Hi Jenny,
Joey here again! First of all, thank you so much for updating your review and for your patience while we resolved the language issue. I’m thrilled to hear the app has been running smoothly for you these past few weeks.
I sincerely apologize for the confusion regarding your customization question yesterday. It sounds like there was a misunderstanding in our support channel.
To clarify: App modifications and popup designs are absolutely our responsibility, not Shopify’s. However, because our app is deeply integrated with your Shopify theme, some "deep" layout changes might be limited by the theme's code—which is likely why our team mentioned Shopify.
I want to make this right personally:
Could you please send the specific customization details you're looking for to my email joey.wen@channelwill.net?
Our technical team will review your request immediately. If it's a feature within our app's capability (or something we can tweak via custom CSS for you), we will do it for you immediately.
If it is a limitation of the Shopify theme itself, I will personally explain why and try to find a workaround for you.
We value your loyalty since 2024 and don't want a small communication hiccup to get in the way of your success. Looking forward to your email!
Best regards,
Joey
Account Manager
SendWILL Email Popup
I’ve been using the app for almost a year now without any issues and have been collecting emails. I needed help setting up the pop-up wheel, and the customer service I received via chat not only responded within seconds but also solved my problem very quickly. Thank you, Tessa!
So far so good with this app! It has helped with my conversion rate so much. Ria was very helpful when I needed help fixing my spin wheel. The response rate is very fast.
They say they have "seamless integration" but after installing the app, CS say they don't have this feture or even importing subscribers.
what a lie
Hi there,
Thank you for your honest feedback. I’m truly sorry that our previous conversation with support left you feeling misled—that was never our intention.
While we don't have a standalone "Import" button inside the app dashboard, we actually do support subscriber lists through Shopify Customer Segments. This allows you to use all your existing Shopify data seamlessly in our campaigns without double-handling files.
It sounds like we didn't explain this workflow clearly enough during your initial setup. We would value the opportunity to make this right and help you launch your first campaign. Could you give us one more try?
Best regards,
SendWILL Team
I have used this 2 years ago and now again started this app. Its best app and feels like come back home. Kudos to the SendWILL team. Thank you
Fast and efficient support from Ria!
The Trustoo App is incredible! It helped me quickly set up two website pop-ups to provide my pre-order and waitlisted customers with unique and time limited discounts for a new product release. The settings are easily configurable and the customer service team is knowledgeable and vey responsive to in-app chat inquiries. I highly recommend it for non-creatives and non-programmers like myself. It's a great Shopify plug-in!
Ria helped me and was very helpful and polite, solved my problem very directly and without complications. Thank you!
This app is brilliant 10/10. I have tried several plugins (on Wordpress) to insert a pop up onto my site, but all of them were awful to use, so overly complicated. The was easy and customisable. Wish I'd known about this sooner, would have saved me so much time Thank you. Had additional help resized text which I would never have figured on my own, Amelia gave helped me, she was friendly, polite and professional and I managed to do the change quickly and effectively.
