SendWILL Popup Email Marketing
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Reviews (7,130)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app effective for increasing email sign-ups and boosting sales through lead generation and email marketing. It offers features like welcome emails, cart recovery, and customizable popups without coding. The user-friendly interface includes a drag-and-drop editor and integrates well with Shopify. Merchants praise its reliability, comprehensive free plan, and 24/7 responsive customer support, enhancing their confidence in using the app.
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*I installed the app in September 2024 and all has been working fine until 3-4 weeks ago when the pop up randomly changed the language and sent my new customers a registration in Welsh. This caused havoc with negative feedback so we switched off and contacted the provider. They have still not resolved it despite saying repeatedly they are working on it. I have not had a new subscriber for almost a month now. Giving up and going to another app.
***Update - Following this review my issue was dealt with very promptly and has been up and running again for a couple of weeks with no issues. However yesterday I asked a question about the possibility of customising the popup and was told to ask Shopify. I'm pretty sure I'll get the same response from Shopify as surely app modifications are the remit of the app provider. I'm guessing the answer to my question was no.
Hi Jenny,
Joey here again! First of all, thank you so much for updating your review and for your patience while we resolved the language issue. I’m thrilled to hear the app has been running smoothly for you these past few weeks.
I sincerely apologize for the confusion regarding your customization question yesterday. It sounds like there was a misunderstanding in our support channel.
To clarify: App modifications and popup designs are absolutely our responsibility, not Shopify’s. However, because our app is deeply integrated with your Shopify theme, some "deep" layout changes might be limited by the theme's code—which is likely why our team mentioned Shopify.
I want to make this right personally:
Could you please send the specific customization details you're looking for to my email joey.wen@channelwill.net?
Our technical team will review your request immediately. If it's a feature within our app's capability (or something we can tweak via custom CSS for you), we will do it for you immediately.
If it is a limitation of the Shopify theme itself, I will personally explain why and try to find a workaround for you.
We value your loyalty since 2024 and don't want a small communication hiccup to get in the way of your success. Looking forward to your email!
Best regards,
Joey
Account Manager
SendWILL Email Popup
The second I install this email pop up it apparently opens a security breach and it allows a ton of fake customer accounts to be created. I have spam bots checking my cart and doing fake check out. I had to circle back with Shopify for them to put a security patch back in and it stopped.
Hi Coral Strands,
We take security and the integrity of our app extremely seriously, and we were concerned to see your feedback. However, after a thorough internal audit, we would like to clarify a few technical facts to address this misunderstanding.
Our app is equipped with multiple layers of industry-standard protection, including reCAPTCHA (bot protection), Double Opt-in, and advanced front-end encryption. These features are specifically designed to block the exact "spam bot" activity you described. Furthermore, we have no other reports of similar issues from our global user base, which confirms that our security protocols are functioning as intended.
Often, automated bots target standard, unprotected Shopify forms (such as native login or footer sign-ups) that lack these advanced defenses. Since we have no record of you contacting our support team prior to this review, we haven't had the chance to help you identify the true source of these bot registrations.
We would appreciate the opportunity to review your store's logs alongside our security team to help you identify the exact source of this activity. Please reach out to us at support@sendwill.com so we can provide the clarity and support you need.
Best regards,
SendWILL Team
So far so good with this app! It has helped with my conversion rate so much. Ria was very helpful when I needed help fixing my spin wheel. The response rate is very fast.
They say they have "seamless integration" but after installing the app, CS say they don't have this feture or even importing subscribers.
what a lie
Hi there,
Thank you for your honest feedback. I’m truly sorry that our previous conversation with support left you feeling misled—that was never our intention.
While we don't have a standalone "Import" button inside the app dashboard, we actually do support subscriber lists through Shopify Customer Segments. This allows you to use all your existing Shopify data seamlessly in our campaigns without double-handling files.
It sounds like we didn't explain this workflow clearly enough during your initial setup. We would value the opportunity to make this right and help you launch your first campaign. Could you give us one more try?
Best regards,
SendWILL Team
The Trustoo App is incredible! It helped me quickly set up two website pop-ups to provide my pre-order and waitlisted customers with unique and time limited discounts for a new product release. The settings are easily configurable and the customer service team is knowledgeable and vey responsive to in-app chat inquiries. I highly recommend it for non-creatives and non-programmers like myself. It's a great Shopify plug-in!
We had a good experience with this app in the past and found it convenient to use. Unfortunately, the popups have recently stopped working on our store without any changes on our end. We’ve double-checked the settings, but the popup no longer appears.
Hi there,
Thank you for your feedback! We’re so glad to hear you initially had a great experience with our app.
Regarding the popup issue you mentioned back in January, we actually sent a follow-up email to your team shortly after your review to help troubleshoot the cause (which is often related to Shopify theme updates or script conflicts). We haven't heard back from you yet, but we’d still love to get this resolved!
Our offer still stands: If you're still using the app or would like to give it another try, please reply to our previous email or contact us at
support@sendwill.com. We can usually fix these types of display issues in a matter of minutes once we have access to the store's diagnostic info.
We really hope to help you get those popups back live soon.
Best regards,
SendWILL Team
Ria helped me and was very helpful and polite, solved my problem very directly and without complications. Thank you!
Perfect app and works really well. The customer service support is also spot on, they always help immediately.
Trustoo Popup Email Marketing is a game-changer for Shopify merchants. The app is incredibly intuitive, making it easy to design eye-catching popups that capture attention without feeling intrusive. What stands out most is how seamlessly it integrates with Shopify—setup is quick, and the automation features save valuable time by syncing perfectly with store workflows.
Tessa was super helpful and quick to respond! I had a question about setting up email automations for my popup subscribers, and she pointed me in the right direction right away. Really appreciate the friendly and efficient support. Thank you!
