SendWILL Popup Email Marketing
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Conversion rate (not sales conversions... just people actually signing up for email list) is 0.5%... 582 impressions and a whopping 3 people have provided an email address. Beyond worthless. I think it actually drives people off of my site. And now they want to charge for it? Ha! Insane!
Hi there,
This is Joey, Customer Success Manager at SendWILL. I’m truly sorry to hear that the popup did not bring the results you expected, and I completely understand your frustration.
From our overall merchant data, more than 80% of stores using our popup see an email signup conversion rate around 3%–6%. However, the actual result can vary depending on traffic quality, popup timing, offer strength, design, and targeting settings.
In your case, 3 signups from 582 impressions is lower than the typical performance we usually see, and we’d be happy to help review your setup and suggest improvements.
Regarding pricing, the app is still currently available for free. If there are any future changes, we will make sure users are clearly informed in advance and supported through the transition.
Regarding pricing, we have started sending email notices from the end of June, and the paid plans are planned to be launched around mid-to-late July. Before any official plan change takes effect, we will continue to keep users informed and provide support during the transition.
If you’re open to it, feel free to contact me directly at joey.wen@cwill.com. I’ll personally help review your setup and see what our team can do to improve the signup performance for you.
Best reagards,
Joey
Customer Manager
SendWILL
Hey I think there is not other apps better than sendwill not even the Klaviyo, providing most of the features for fully free of cost without any limitations and their branding... earlier i was getting only 3 to 4 leads a month and right now using this app around a 5 to 6 a day in just 6 days to install
Also there is one agent named Ria, who had solve one of my issue under just a 1 minute, She is Awsome reply like talking to their customers as like her besties Using GIF... generally most of the apps agent chat like a robot or in a formal language which is too bad for not getting relevent answers...
Do not use this app unless you want to lose money.
The app generates discount codes for individual subscribers, but these coupons are not account-locked and can be redeemed by anyone. As a result, the codes rapidly leak to the web, leading to an influx of unexpected discounts on the store. Furthermore, deleting the app or disabling the popup does not remove the active discounts from the store's system.
Hi there,
This is Joey from the SendWILL team.
I wanted to personally follow up with you regarding the discount code issue you reported earlier.
First of all, I sincerely apologize again for the concern and inconvenience this issue caused. We fully understand that discount code control is very important for your store, especially when it may affect unexpected discounts or potential revenue loss. Thank you for pointing this out to us clearly.
Our development team has been treating this as a high-priority issue and has worked urgently on the optimization. The discount code logic has now been improved.
Going forward, each generated discount code will create its own independent discount rule. The updated logic is as follows:
1. Each discount code is now independent and will no longer share the same discount rule with other codes.
2. The discount name will directly display as the discount code itself, for example: SW1-D911ET97SK5C710HOVM0.
3. Each discount code will be bound to a specific customer.
4. Only the assigned customer will be able to use that discount code. Other customers will not be able to redeem it.
We truly appreciate your feedback, as it helped us identify and improve an important part of the discount code logic.
If this update addresses your concern, we would really appreciate it if you could consider updating your review based on the latest fix and our follow-up. Of course, if there is anything else you are still concerned about, please feel free to let me know directly. I will personally follow up and do my best to help.
Thank you again for your feedback and for giving us the opportunity to improve this properly.
Best regards,
Joey
SendWILL Team
I had a great experience working with Riya from Sendwill Pop Up Email Marketing. She was extremely professional, patient, and helpful throughout the entire process. She explained everything clearly, responded quickly to my questions, and genuinely helped me improve my understanding of email marketing and pop-up optimization for my store.
Her support and guidance made the setup process much smoother, and I truly appreciate her dedication and customer service. Highly recommended for anyone looking for reliable assistance with email marketing solutions.
This app is brilliant 10/10. I have tried several plugins (on Wordpress) to insert a pop up onto my site, but all of them were awful to use, so overly complicated. The was easy and customisable. Wish I'd known about this sooner, would have saved me so much time Thank you. Had additional help resized text which I would never have figured on my own, Amelia gave helped me, she was friendly, polite and professional and I managed to do the change quickly and effectively.
I’ve been using the app for almost a year now without any issues and have been collecting emails. I needed help setting up the pop-up wheel, and the customer service I received via chat not only responded within seconds but also solved my problem very quickly. Thank you, Tessa!
Up and running within a few minutes of installing.
Ria was very helpful.
I'll need a few style changes, but I'm confident they can help quickly and effectively.
few bumps but the customer serve Tessa was great knowledgeable and helpful. thanks
Fast response to my question thank you ria
lovely and speedy customer service from Tessa!
