[HumanPresence] Shop Protector

[HumanPresence] Shop Protector

Reviews (104)

Overall rating
4.2
Counts per rating level
  • 80% of ratings are 5 stars
    83
  • 2% of ratings are 4 stars
    2
  • 1% of ratings are 3 stars
    1
  • 5% of ratings are 2 stars
    5
  • 13% of ratings are 1 stars
    13
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective bot protection, noting a significant reduction in spam and fake accounts. They appreciate its easy installation and seamless operation, which enhances business efficiency by focusing on genuine customers. The customer service, especially from staff members like Julius and John, is praised for being responsive and helpful. The app also offers customization for different store setups and operates without CAPTCHA, improving the user experience for real customers.

December 16, 2019

Do NOT download this app. They cancelled 2 of my customer orders due to their own 'fraud analysis'. Shopify's fraud analysis said it was a low risk order, however Shop Protector app decided to cancel for no reason. One customer paid with Klarna Buy Now Pay Later and another with Visa. Both customers reached out to me after regarding their cancelled order. This app will ruin your business and you will lose out on potential orders. Both of my orders were high value orders and because of Shop Protector I almost lost had the customers not reached out to me themselves. I had this app for only a week!

Safana Jewellery
United Kingdom
9 days using the app
Human Presence Technology replied December 23, 2019

We appreciate your comments, we have reached out a number of times asking that you reinstall briefly so our tech team could troubleshoot and solve your issue. This is very atypical and we would like to determine what in your configuration setup has caused this problem.

April 24, 2019

I have installed the application but when I continue the setup process and attempt to create a new account nothing happens. Not useful in its current state. I have reached out for support and received an email asking if I had it installed but nothing more.

Eclectically Simple, LLC
United States
4 days using the app
Human Presence Technology replied June 25, 2019

Hello,

I am sorry to hear that you had trouble with your set up of Shop Protector. As we had discussed with you, we identified a unique issue to you that happened during the account creation process for your store which caused an error in our application. We were since able to solve this problem and assist you in protecting your store. Please let us know if we can be of further assistance in any way.

Will Baur
Director of Product Management
Ellipsis Technologies

Edited April 6, 2023

Update: Not only does the app slow down my site, it threw some layouts of my sections off and completely ruined functions of some. For eg product thumbnails for Recommended products all skewed to the left, and 'Quick View' of products no longer work. Unfortunately fighting the bots versus ruining the site is just not worth it.

Slows down site speed BY A LOT.. So much so that I have customers in my inbox asking why my imaged are not showing and turns out they only loaded after minutes if you get redirected after signing up on a form that was 'protected'. Checked my Gmetrix and noticed a big drop in speed as well. Disappointing. I was hoping the other poor reviews weren't right.

Clean Folks Club
Singapore
2 days using the app
Human Presence Technology replied April 18, 2023

We take performance very seriously and we adhere modern best practices. I'm not sure how the app could significantly slow down your site. We do use a Javascript to track anonymous behavior metrics in order to perform machine learning analysis for the user session. However, that script is minified, hosted on a CDN ,and served using GZIP compression.

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