[HumanPresence] Shop Protector

[HumanPresence] Shop Protector

Reviews (104)

Overall rating
4.2
Counts per rating level
  • 80% of ratings are 5 stars
    83
  • 2% of ratings are 4 stars
    2
  • 1% of ratings are 3 stars
    1
  • 5% of ratings are 2 stars
    5
  • 13% of ratings are 1 stars
    13
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective bot protection, noting a significant reduction in spam and fake accounts. They appreciate its easy installation and seamless operation, which enhances business efficiency by focusing on genuine customers. The customer service, especially from staff members like Julius and John, is praised for being responsive and helpful. The app also offers customization for different store setups and operates without CAPTCHA, improving the user experience for real customers.

Edited August 7, 2018

Our site has been slow for several months and sometimes our navigation menu was only partially loading on iOS browsers. After consulting with our template developer, he determined that the issue was with a particular script (vital-forms.js). I then used Firefox developer tools to validate this and traced the script back to Ellipsis and figured out that it was related to this app. I uninstalled the app and then checked on the forms that it had been "protecting". The uninstall did not remove the app scripts on those pages and a form submit would still go through their site (and not work since it was uninstalled). I had to then find all of the form liquid pages and revert them to prior to the Shop Protector install. All in all, a very poor app experience that definitely cost us some sales.

EDIT: After our experience, the company reached out to me to tell me there was an alternate script in the few cases of site slowdowns and that they were currently re-vamping the app. And they offered to get us up and running with the new script. I declined the offer, but I appreciate them getting in touch so am changing my rating from 1 to 3 stars.

Mountain Madness Soap Co
United States
5 months using the app
1
1