Reviews (106)

Overall rating
4.1
Counts per rating level
  • 79% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its effective spam and bot protection, noting a significant decrease in spam and fake accounts. It's easy to set up and use, enhancing customer experience by operating without ReCaptcha. The responsive support team is quick to resolve issues, and the app's continuous improvements are well-received. This allows merchants to focus more on genuine customer interactions and essential business operations.

February 4, 2020

Great support! Since they helped me find and protect all forms on the website, no new bot sign ups!

Verve Wine
United States
Over 3 years using the app
April 12, 2019

This is absolutely a great app for those facing spam signup problems. We had zero spam signups after having our forms protected by the app and John was also very helpful and responsive.

Qlassico
Malaysia
Over 3 years using the app
October 6, 2021

This app has helped us prevent bot sign ups. In the rare case that I've needed support, they've been very responsive and helpful.

Guzzle H2O
United States
Over 3 years using the app
Edited March 27, 2024

Our store was having some technical issues with our sign up page and the support from Julius was quick and very effective. We even had to have another Shopify App involved which could have made it more complicated but Julius still managed to respond in a timely manner and provide everything needed. The support team for this experience was very well received. Thank you!

Infyniti Scales
Canada
Over 3 years using the app
Edited December 25, 2019

After installing the app, initially had some issues in configuring the same. The support is good and they helped in setting it up properly. It's been 3 days and have not received a single spam customer registration.

Thanks Bill and John for your help and support.

OffNorth
India
Over 3 years using the app
February 26, 2020

I was having 100's of bot sign ups until I installed this app. I needed some assistance and was quickly given the help I needed. Now not one fake customer sign up since I started using Shop Protector. I highly recommend this app.

Cynabar
Canada
About 3 years using the app
October 30, 2017

The initial installation was confusing, but the customer service was great. It's been about a week since we installed and we've had no fake accounts created!

Making Zine
United States
About 3 years using the app
June 25, 2019

This app is a lifesaver that helps you crush any bots attempting to mess with your forms. The best out there, hands down! Get it!

Will and the team are extraordinary in supporting their customers!

Liz.Beth Jewelry Co.
United States
About 3 years using the app
Edited January 22, 2020

The app works as advertised and their support team is quick to respond and super helpful. Would recommend.

Vert & Vogue
United States
Almost 3 years using the app
Edited November 6, 2019

Updated review: I am updating my review to 5 stars! I installed their app during a crisis time when they suddenly got a big influx of customers. Anyway, things seem to be stabilized and their support team has become fairly responsive now. The app actually seems to work. The number of spam accounts has significantly decreased. I couldn't find a better alternative. Strongly recommend it.

Oorja Nutrition
United States
Over 2 years using the app