Reviews (104)

Overall rating
4.2
Counts per rating level
  • 80% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective bot protection, noting a significant reduction in spam and fake accounts. They appreciate its easy installation and seamless operation, which enhances business efficiency by focusing on genuine customers. The customer service, especially from staff members like Julius and John, is praised for being responsive and helpful. The app also offers customization for different store setups and operates without CAPTCHA, improving the user experience for real customers.

January 28, 2021

My store had a surge of bot accounts one day, so I installed this app, and I haven't been seeing any of them again since. It works! Setup was very easy and straightforward too.

KONG Zoo
United States
Over 1 year using the app
November 2, 2017

It seems to be working, no spam sign-ups yet!

Mimoods Knits
Netherlands
Over 1 year using the app
August 4, 2018

We've been very happy with Shop Protector. We've only had one fake customer registration since putting Shop Protector on the job, and no other spam issues.

Snackiwi
New Zealand
Over 1 year using the app
Edited November 12, 2019

It was a very big problem but support worked quickly. I will still use the shop protector but I hope that support solved a problem with valuta convert. You know, who want to pay 7 times more for fees :-) I think it's worth trying :-)

Skaven
Denmark
Over 1 year using the app
June 18, 2019

Well worth the money and Shop Protector has great support; Will set up an auto spam blocker in my newsletter sign-up, greatly reducing the need to manually inspect new sign-ups.

Gigantr
United States
About 1 year using the app
October 25, 2022

This is the ONLY app I found that stops the bots. A total no-brainer for the price and the support has been excellent. Bots were loading up my store and Klaviyo account and costing me money. This app saves me the trouble of manually deleting their spam accounts. A+

ShootingTargets7
United States
About 1 year using the app
July 27, 2022

The service I received from Shop Protect is excellent. They are knowledgeable and give good customer service. They exercise patience while servicing you.

Moms Restorative Hair Care
United States
About 1 year using the app
April 24, 2018

Just signed up. Shop Protector fixed the problem I was having - excellent customer service! So happy I found it :) Definitely recommend.

Lazyjack Press
United States
About 1 year using the app
November 13, 2023

Great app and support service. Started using Shop Protector last month due to a large number of fake accounts, seems to be working well!

Fred Mill
United Kingdom
About 1 year using the app
October 16, 2017

I had problems with bots creating customer accounts on my store…about 5-6 accounts created every 24 hours. The initial advice I was given was to edit my template code and add a math equation CAPTCHA test to hopefully prevent bots from creating accounts. The CAPTCHA slowed down the fake accounts but didnt stop them. BUT there is hope...I immediately got the app Ellipsis Human Presence and it worked 100%. From what I can tell, the more days I have it, the less bot traffic I even get to my site. And from the moment I got the app I have not had ONE bot account! If anyone is having this same issue, I would highly recommend this app. Totally worth it!

Vivid Deals
United States
About 1 year using the app