Reviews (104)

Overall rating
4.2
Counts per rating level
  • 80% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective bot protection, noting a significant reduction in spam and fake accounts. They appreciate its easy installation and seamless operation, which enhances business efficiency by focusing on genuine customers. The customer service, especially from staff members like Julius and John, is praised for being responsive and helpful. The app also offers customization for different store setups and operates without CAPTCHA, improving the user experience for real customers.

July 13, 2018

their app is amazingly good

and their support is incredible, quick replies and helped in understanding the app and solving anything I encountered within minutes

Premiomart1
Canada
3 months using the app
September 28, 2023

The support received was excellent. I'm looking forward to not have spam contacts and accounts!

Charmed Jewellery
South Africa
2 months using the app
June 2, 2022

Dit werkt echt top! ik had eerst issues maar dit is perfect door Julis van de customer service opgelost waardoor alles nu goed werkt! super!

Inkjet Etiketten
Netherlands
About 2 months using the app
November 6, 2020

This app has been great to combat spam. We have seen a 100% decrease so far on multiple sites. More importantly, customer service is excellent and are there to help. Certainly recommend.

The Wholistic Pet
United States
About 2 months using the app
June 7, 2022

Great app if your store is experiencing a lot of bots and spam. It has worked wonders for us and our site.

Canny Creations
United States
About 1 month using the app
November 6, 2017

Before I purchased Shop Protector I had dozens of Spam emails every day. It has now been about three weeks since I started with Shop Protector and I have not received ANY Spam emails through my Shopify account. Thank you!!!!!

Fabric Confetti
United States
27 days using the app
Edited November 17, 2019

I think they're being inundated with new folks due to the fake customer account setup issue. I see that my customer setup forms & contact forms are now protected - thank you!

Lisa Russo Fine Art
United States
20 days using the app
December 28, 2019

Bots started opening fake customer accounts on our store in December. I called Shopify for help, and the rep I spoke with recommended the Shop Protector app. Installation was easy, but bots were still setting up fake accounts. I contacted the app developers and they were very helpful. Apparently, there was some error in the automatic protection that caused our customer form to not get protected properly, but they worked their magic and everything works great! No more fake bot accounts :)

Dark Elf Dice
United States
20 days using the app
November 13, 2023

Great app and support service. Started using Shop Protector last month due to a large number of fake accounts, seems to be working well!

Fred Mill
United Kingdom
15 days using the app
November 29, 2017

I was receiving over 10-15 spam registrations and messages per day. Got this app implemented with awesome help from their technical team, and now NO spam at all. Highly recommend!

Continentalwf Com
United States
14 days using the app