Reviews (443)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for automating restock notifications, which helps grow email lists and gauge customer interest in products. Its customizable "Notify me" button is user-friendly and integrates well with store themes. The app is easy to install and use, with a free plan suitable for various business stages. Merchants also commend the responsive support team for their effective assistance and willingness to handle customization requests, enhancing sales and customer retention.

February 5, 2025

Do not use paid version, SMS does not work
Sms göndermiyor.

Ada Vozol
France
7 days using the app
Channelwill replied February 12, 2025

We apologize for any inconvenience you may have experienced while using our app. We're committed to providing the best possible experience for our users, and we take all ...

October 8, 2024

On September 28th I reached out to customer support about an integration issue. As of October 8th, it is still not resolved.

Customer service was available and helpful. You tell customer service the issue, they forward it to the team, wait for an answer, then get back to you. Long process but it works.

It's just taking way too long to resolve this issue and although they gave me another solution ...

Beacon Prints
United States
12 days using the app
Channelwill replied February 8, 2025

We apologize for any inconvenience you may have experienced while using our app. We're committed to providing the best possible experience for our users, and we take all ...

October 27, 2024

Fake advertising of features. Customisation available is nothing like suggested. You cannot even change the colours of the text on the emails. Also the test email linked the Buy Now button to some weird variant product that does not even exisit in my store (I don't actually use variants) to be told it would be some days form developers to come back. Other messages the support lady just skipped, ...

Charming Beads
United Kingdom
43 minutes using the app
Channelwill replied February 8, 2025

We're sorry to hear that you had a negative experience with our app. We take all feedback seriously and would like to hear more about the issues you encountered. If you'd ...

November 26, 2023

Your app stopped working sometime today after 5am.
When I logged in it said I needed to establish the connection again, I did that.
When I went to my site, the email when available button wasn't showing.
Contacted support and support said they can see the button, but it's taking a few seconds to load. I could not see the button on the site at all. I tried with multiple browsers and friends ...

bymehshake
United Kingdom
About 1 year using the app
Channelwill replied November 27, 2023

Dear bymehshake,

I hope you are doing great. We have read your review about our app. I appreciate you taking the time to share your experience, and I sincerely apologize for ...

Edited June 6, 2023

Now that I have been using the app for over a month, the test email and text doesn't work and I have many customers claiming that they never received a notification. When I emailed them screenshots of the problem, they denied there was a problem and then 2 hours later they said they needed time to research it. I deleted the app and went back to the Back in Stock app which costs more but never ...

Adept Cosmetics®
United States
About 2 months using the app
Channelwill replied April 16, 2023

Hi there,

We really apologize for the inconvenience that we have caused you. Please know that this can be sorted out. Please give us another chance to work on this. We will ...

January 9, 2023

Really bad experience! An error in the app meant that items that are not tracked in Shopify also showed as out of stock, which we did not discover for a week and subsequently lost a lot of sales! After contacting their support departement, the issue has still not been fixed even days later! The app has now been deleted and replaced with another alternative.

XBODY UK
United Kingdom
12 days using the app
Channelwill replied January 9, 2023

Hi Ellen,

I am very sorry for the delay and the inconvenience it has caused you. We checked the problem and our button needs to track the inventory to determine whether the ...

February 5, 2022

still shows up after deleting the app. email notifications do not work. doesnt work on variants or on mobile device

Sinead Cleary Jewelry
United States
22 minutes using the app
Channelwill replied September 20, 2024

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we understand how frustrating it must have been. It's disheartening ...