Reviews (520)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and sales with back-in-stock notifications. It features customizable "Notify me" buttons and email templates that integrate seamlessly without slowing down websites. The support team is noted for its responsiveness and effectiveness. Even the free plans offer extensive customization options, making it a valuable tool for personalizing customer interactions.

September 10, 2024

App is great and has great free template option for my small business. Support has been really helpful when ive needed assistance with integrating the app and customising it.

My Vintage Pleasure
Australia
7 months using the app
Channelwill replied September 20, 2024

Thank you for your kind words, My Vintage Pleasure! We're thrilled to hear that you find the app great and that our free templates are helpful for your small business. It’s fantastic to know that our support team has been able to assist you with integration and customization. If you have any further questions or need more help, please don’t hesitate to reach out!

Edited January 13, 2025

Sto usando la versione gratuita dell'app e fa il suo dovere. L'assistenza è celere.

Ubuntu Pack
Italy
Almost 3 years using the app
Channelwill replied February 4, 2023

Grazie mille per essere molto soddisfatto. Riceviamo le vostre opinioni e faremo del nostro meglio per migliorare le cose per voi. Se hai bisogno di qualcosa, ti preghiamo di contattarci.
Vita felice!
Nona❤️

June 23, 2022

Although my issue wasn't solved, the customer service is fantastic. I would love to have the option of being able to have the app work even though pre-orders are enabled. Unfortunately with this app, it cannot be done.

Bamboo is Better
United States
5 months using the app
Channelwill replied June 24, 2022

Hi Bamboo is Better,

Thank you very much for taking your valuable time to leave a review for us. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We are assigning a support executive to investigate and resolve your concern.

Please don't hesitate to contact us again if you encounter problems or difficulties, we are so willing to help. You can reach us through our email and also via 24/7 live chat.

Best Regards,
Back in Stock Team

August 9, 2022

Application très fonctionnelle, fais le job. Les quelques bugs dûs à l'intégration des mises à jour Shopify sont résolus rapidement grâce au support rapide.

Le Petit Florilège
France
5 months using the app
Channelwill replied August 9, 2022

Bonjour Le Petit Florilège,

Merci d'avoir pris le temps d'écrire vos commentaires ! Nous apprécions grandement l'initiative de répondre à notre sondage. C'est un honneur pour nous de vous fournir un excellent service, et il est évident que nous n'avons pas répondu à vos attentes. Votre réponse démontre que nous avons de la place pour la croissance et que nous pouvons faire mieux. Si vous pouviez nous dire ce que nous pourrions faire efficacement et améliorer votre expérience, ce serait fantastique. Nous sommes ravis d'entendre ce que vous avez à partager ! Passez une bonne journee!

Back in Stock Team

January 14, 2022

J'utilise cette application afin de prospection pour mon marketing, c'est un apport non négligeable . Gratuit !

Artmusiclitte/Artmusics Relays
France
2 months using the app
Channelwill replied September 20, 2024

Merci pour votre avis, Artmusiclitte/Artmusics Relays! Nous sommes ravis que vous utilisiez notre application pour votre prospection marketing et que vous trouviez cela utile. C'est génial de savoir que notre offre gratuite répond à vos besoins. Si vous avez des questions ou avez besoin de support, n’hésitez pas à nous contacter!

Edited November 2, 2022

The app is simple and easy to use after experiencing some difficulties the friendly people at customer support were very helpful and we resolved the problem. The only changes I would like to see are that customers can't be unsubscribed and messages cannot be manually sent.

Gesundheit
South Africa
About 2 months using the app
Channelwill replied November 19, 2022

Wow! Thank you so much for your honest feedback. We value your comments and we are dedicated to improving our services best for you. If you need anything please contact us. Happy Life!
Claire❤️

August 10, 2022

The support with this app is super quick. I received a response and a solution within 5 minutes. Excellent service.

Minimonde Kids & Baby Gifts
Australia
About 2 months using the app
February 24, 2022

I got help straight away, Happy with the support provided. The support rep was helpful and took time to solve my issue.

Sow Diverse
Ireland
10 days using the app
Channelwill replied March 30, 2022

Thank you so much for your positive review! Should you need any help along the way, just let us know. We are delighted to lend our hands. All the best, Esther

September 15, 2022

Great tool for your customers to notify you . Great and efficient help from the back up staff -Well done !

Hammer Nutrition UK Official Distributor
United Kingdom
7 days using the app
Channelwill replied December 3, 2022

Thank you for your feedback! We’re glad you enjoyed your experience and we’ll work hard to improve. Please let us know if there anything we can do to make more perfect experience with you.

Nona❤️

May 24, 2022

Fast customer service, app itself is great, works as it should and higly customizable. Only disadvantage is that it doesnt work yet with multilanguage sites

Barokshop
Netherlands
2 days using the app