Overall rating
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its restock alert functionality and customization options, including the ability to replace the sold-out button with a "Notify me" button. It's praised for its easy setup, reliability, and integration with Klaviyo. The app offers a free plan, making it suitable for growing businesses. Merchants commend the responsive and proactive customer service, which accommodates customization requests. The app is recommended for its data collection capabilities, helping merchants understand customer demand.

Edited December 4, 2022

It took a few minutes to show up the first time and I had to contact the help deesk to figure out how to include SMS, but it's all working. Customer service was prompt and great even at 10 pm on a Saturday! I gave it 4 stars because I really need something that can filter out some categories as we have both items that may be restocked (i.e., books) and items that will never be restocked (i.e., original art).

Steve Rude Art
United States
About 23 hours using the app
Channelwill replied December 5, 2022

It's an honor for us to provide excellent service to you, You’ve left a smile on the faces of our whole team with your kind words. We really wanted to make your impression of us a lot more better. We want to let you know that feautures that you mention is actually being work on by our Developers Team already, this feautures might be drop this month too! I have let out Developers know about this just to know if we can modify this feature for your store first. Luckily they are willing to go extra mile with us. I have contacted you on the live chat and email. I'm looking forward to your response and so we can continue to make your experience an absolute perfect.


January 26, 2023

It is a very good application for notifications of products in restock and super fast and excellent attention. I recommend it.

About 22 hours using the app
Channelwill replied January 27, 2023

Hi there,

Thank you so much for your honest feedback. Please know that we are here to help you with anything, and regarding your concern, it is expected that sometimes the app won't show on the preview on the theme editor; however, rest assured that the app will show on your storefront. If you need anything, please let us know, and we will be happy to support you.

Best regards,

February 13, 2023

Free plan is limited by good concept and works well for customers and sellers. Emails are sent quick and not diverted to junk.

United Kingdom
About 1 hour using the app
Channelwill replied February 13, 2023

Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. It's an honor for us to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. 😊 If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share.

Have a lovely day!~

Edited November 27, 2023

Sto usando la versione gratuita dell'app e fa il suo dovere. L'assistenza è cortese e mi ha aiutato a risolvere un piccolo problema.

Ubuntu Pack
Over 1 year using the app
Channelwill replied February 4, 2023

Grazie mille per essere molto soddisfatto. Riceviamo le vostre opinioni e faremo del nostro meglio per migliorare le cose per voi. Se hai bisogno di qualcosa, ti preghiamo di contattarci.
Vita felice!

March 23, 2022

The customer service response time is great! Nona immediately signed on and was patient while we troubleshooted the error together. I was seeing a strange drop-down menu in the popup within my editor. I had not published the site I was working on yet and I had to test the app on another live test site to properly see how it was functioning. The drop-down was not visible there. The customization options for it is pretty good but I'd like a bit more control (eg the fonts in the popup). Very decent for a free app though!

About 1 year using the app
Channelwill replied March 25, 2022

Thank you for your positive review. For the drop down issue, we'll fix it as soon as possible. Thank you so much for your support. Should you need any help, please do not hesitate to contact our customer service. Regards, Esther

Edited October 2, 2022

I just added the app so I can't give any feedback as of yet. I did have to seek help getting the button to show up on my site. Mariadel, was very helpful. Thank you!

DTB Accessories and Such
United States
12 months using the app
Channelwill replied December 3, 2022

Hi , it’s great to hear that you had a positive experience on our App. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know to make i perfect.


June 23, 2022

Although my issue wasn't solved, the customer service is fantastic. I would love to have the option of being able to have the app work even though pre-orders are enabled. Unfortunately with this app, it cannot be done.

Bamboo is Better
United States
5 months using the app
Channelwill replied June 24, 2022

Hi Bamboo is Better,

Thank you very much for taking your valuable time to leave a review for us. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We are assigning a support executive to investigate and resolve your concern.

Please don't hesitate to contact us again if you encounter problems or difficulties, we are so willing to help. You can reach us through our email and also via 24/7 live chat.

Best Regards,
Back in Stock Team

August 9, 2022

Application très fonctionnelle, fais le job. Les quelques bugs dûs à l'intégration des mises à jour Shopify sont résolus rapidement grâce au support rapide.

Le Petit Florilège
5 months using the app
Channelwill replied August 9, 2022

Bonjour Le Petit Florilège,

Merci d'avoir pris le temps d'écrire vos commentaires ! Nous apprécions grandement l'initiative de répondre à notre sondage. C'est un honneur pour nous de vous fournir un excellent service, et il est évident que nous n'avons pas répondu à vos attentes. Votre réponse démontre que nous avons de la place pour la croissance et que nous pouvons faire mieux. Si vous pouviez nous dire ce que nous pourrions faire efficacement et améliorer votre expérience, ce serait fantastique. Nous sommes ravis d'entendre ce que vous avez à partager ! Passez une bonne journee!

Back in Stock Team

October 31, 2022

Would like to be able to change the default country under SMS to Canada, since we currently only ship within Canada.

5 months using the app
Channelwill replied November 19, 2022

Wow! Thank you so much for your honest feedback. We value your comments and we are dedicated to improving our services best for you. If you need anything please contact us. Happy Life!

August 10, 2022

The support with this app is super quick. I received a response and a solution within 5 minutes. Excellent service.

Minimonde Kids & Baby Gifts
2 months using the app