Overall rating
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its reliable restock alerts, which boost sales by notifying customers about replenished items. It's praised for its user-friendly setup, customization options, and seamless integration with platforms like Klaviyo. The support team, especially Claire, is commended for its prompt and efficient assistance. Merchants also value its affordability, multilingual support, and easy-to-navigate dashboard.

Edited June 6, 2023

Now that I have been using the app for over a month, the test email and text doesn't work and I have many customers claiming that they never received a notification. When I emailed them screenshots of the problem, they denied there was a problem and then 2 hours later they said they needed time to research it. I deleted the app and went back to the Back in Stock app which costs more but never stopped working.

Adept Cosmetics®
United States
About 2 months using the app
Channelwill replied April 16, 2023

Hi there,

We really apologize for the inconvenience that we have caused you. Please know that this can be sorted out. Please give us another chance to work on this. We will always wait for your return. Thank you for understanding.
We wish you all the best

CW Back in Stock Restock Alert Team

January 9, 2023

Really bad experience! An error in the app meant that items that are not tracked in Shopify also showed as out of stock, which we did not discover for a week and subsequently lost a lot of sales! After contacting their support departement, the issue has still not been fixed even days later! The app has now been deleted and replaced with another alternative.

United Kingdom
12 days using the app
Channelwill replied January 9, 2023

Hi Ellen,

I am very sorry for the delay and the inconvenience it has caused you. We checked the problem and our button needs to track the inventory to determine whether the product is on sale, but the product does not track the inventory, and our database obtains that the inventory of the product is all negative, so it is judged to be out of stock. I know your opinions and feedback are valid, but please know that we are doing our best to give you a better experience with the app and to help you earn more sales. We have sent you an email to make amendments to this, Ellen, please write us back. Thank you so much.
Happy Life!

February 5, 2022

still shows up after deleting the app. email notifications do not work. doesnt work on variants or on mobile device

Sinead Cleary Jewelry
United States
22 minutes using the app