CW Back in Stock Restock Alert , 419 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its reliable restock alerts, which boost sales by notifying customers about replenished items. It's praised for its user-friendly setup, customization options, and seamless integration with platforms like Klaviyo. The support team, especially Claire, is commended for its prompt and efficient assistance. Merchants also value its affordability, multilingual support, and easy-to-navigate dashboard.
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Now that I have been using the app for over a month, the test email and text doesn't work and I have many customers claiming that they never received a notification. When I emailed them screenshots of the problem, they denied there was a problem and then 2 hours later they said they needed time to research it. I deleted the app and went back to the Back in Stock app which costs more but never stopped working.
Hi there,
We really apologize for the inconvenience that we have caused you. Please know that this can be sorted out. Please give us another chance to work on this. We will always wait for your return. Thank you for understanding.
We wish you all the best
CW Back in Stock Restock Alert Team
Really bad experience! An error in the app meant that items that are not tracked in Shopify also showed as out of stock, which we did not discover for a week and subsequently lost a lot of sales! After contacting their support departement, the issue has still not been fixed even days later! The app has now been deleted and replaced with another alternative.
Hi Ellen,
I am very sorry for the delay and the inconvenience it has caused you. We checked the problem and our button needs to track the inventory to determine whether the product is on sale, but the product does not track the inventory, and our database obtains that the inventory of the product is all negative, so it is judged to be out of stock. I know your opinions and feedback are valid, but please know that we are doing our best to give you a better experience with the app and to help you earn more sales. We have sent you an email to make amendments to this, Ellen, please write us back. Thank you so much.
Happy Life!
Claire
still shows up after deleting the app. email notifications do not work. doesnt work on variants or on mobile device