Reviews (490)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for automating customer notifications when products are restocked, highlighting its user-friendly interface and customizable features such as email templates and notification buttons. It supports integration on product and collection pages and offers a free plan suitable for growing businesses. The support team is responsive, often resolving issues within 24 hours, enhancing customer service and inventory management.

October 31, 2022

Would like to be able to change the default country under SMS to Canada, since we currently only ship within Canada.

CHANTILLY + G
Canada
5 months using the app
Channelwill replied November 19, 2022

Wow! Thank you so much for your honest feedback. We value your comments and we are dedicated to improving our services best for you. If you need anything please contact us. Happy Life!
Claire❤️

August 10, 2022

The support with this app is super quick. I received a response and a solution within 5 minutes. Excellent service.

Minimonde Kids & Baby Gifts
Australia
2 months using the app
February 24, 2022

I got help straight away, Happy with the support provided. The support rep was helpful and took time to solve my issue.

Sow Diverse
Ireland
26 days using the app
Channelwill replied March 30, 2022

Thank you so much for your positive review! Should you need any help along the way, just let us know. We are delighted to lend our hands. All the best, Esther

September 15, 2022

Great tool for your customers to notify you . Great and efficient help from the back up staff -Well done !

Hammer Nutrition UK Official Distributor
United Kingdom
7 days using the app
Channelwill replied December 3, 2022

Thank you for your feedback! We’re glad you enjoyed your experience and we’ll work hard to improve. Please let us know if there anything we can do to make more perfect experience with you.

Nona❤️

May 24, 2022

Fast customer service, app itself is great, works as it should and higly customizable. Only disadvantage is that it doesnt work yet with multilanguage sites

Barokshop
Netherlands
2 days using the app
August 19, 2022

L'application est simple d'utilisation et instinctive. Le support client est très utile et très rapide

lofficinedumonde.fr
France
About 2 hours using the app
February 13, 2023

Free plan is limited by good concept and works well for customers and sellers. Emails are sent quick and not diverted to junk.

JewelTrends
United Kingdom
About 1 hour using the app
Channelwill replied February 13, 2023

Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. It's an honor for us to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. 😊 If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share.

Have a lovely day!~
Nona🌹

October 12, 2022

Very fast customer service, thank you! I got the I needed with setting up the app to a custom theme.

MAHLA
Denmark
21 minutes using the app
Channelwill replied December 3, 2022

Thank you for your feedback! We’re glad you enjoyed your experience and be more devoted to being your partner toward success and we will ensure the best services for you. If you need help, please let us know.

Nona❤️