Orderly Emails ‑ Templates App

Orderly are so fantastic, I've never received such great customer service from a company. We were having some technical issues with uploading imagery, and Lauro went above and beyond to help upload the imagery for us. So friendly and so speedy, was such a huge help at a very stressful time!

In addition to their customer service, the app itself is phenomenal, with excellent customisation options. Our Shopify emails now perfectly match our Klaviyo emails, and are so beautifully on brand. I couldn't recommend Orderly enough. Thank you so so much!

Their programing is messed up. Cannot order a new template without renewing the current one. I am not paying $198.00 just to get the same newer template without errors. Customer service was zero help. You have to cont them to have logos replaced or removed.

It's sadly not ready for prime time.

The good:
- Service is great.
- Simple and easy to use.

The bad:
- Every template must be manually copy and pasted into Shopify.
- Editing one template edits all, no way to override to "Just edit this on this template". So a signoff greeting on one edits to all. Extremely time consuming.
- Images, specifically headers, always have errors. I tried multiple times and it ALWAYS has errors. Support team also does not exactly know why. We've spent hours reuploading, editing, just to have images work and randomly pop back up with issues hours or days later without warning. An issue if you like to have a cohesive brand image without errors.
- No confidence in reliability: we always have to check the images in the images and multiple times they REVERT to previous images and options. It's beyond frustrating.
- Limited width options, you are center justified and fairly restrictively.
- Limited spacing options for text and elements.
- No real padding options.
- Limited layout options, no realistic ways to add columns.
- No optimization options for mobile.
- No color saver, so if you have backgrounds or colors the color picker does not have specific history of colors. You have to have a list of HEX codes.

Overall it's an extremely dulled down builder that is more focused on simplicity and ease of use and it drastically hinders your ability to edit. This would be okay if it actually worked as intended, but its full of bugs, unknown errors, and content issues that is unacceptable for this level of restriction.