Orderly Emails ‑ Templates App

Their programing is messed up. Cannot order a new template without renewing the current one. I am not paying $198.00 just to get the same newer template without errors. Customer service was zero help. You have to cont them to have logos replaced or removed.

app is currently now working, my emails are going out in the old format

使いやすいようで実は使いにくい。

Previously, we chose not to leave a review as a gesture of goodwill, but after the false accusations and lies made by Sarah against our company, we feel compelled to respond.

First, all Shopify apps include a “Plans” page. From this page, you can either switch to another plan or cancel your current one if only a single plan is available. Canceling a plan does not mean using the app for free — it means the app will stop functioning once the billing period ends.

Second, while nearly all Shopify apps offer monthly options, this app pushes users into a yearly plan. Even if that’s the company’s business decision, requiring customers to manually set calendar reminders just to avoid renewal is unreasonable. No reminder emails are sent as the renewal date approaches, which seems intentionally designed to make users forget — and by the time you realize, the annual fee has already been charged.

Third, the email templates provided by the app are not compatible with Shopify’s native marketing automations.

Fourth, the customer support team is unaware of several key issues and provides incomplete answers.

Fifth, email templates must be copied and pasted manually, one by one — there is no automation or bulk transfer process.

If Sarah or any team member from this company wishes, we can provide even more negative experiences. The company is clearly exploiting a market gap — since few apps support customized email templates for Shopify, they are taking advantage of the lack of competition.

Trash. Sucks!

This app is very very dangerous we have lost all our orders and clients data
Is looks like a hack to as and to our customers.

This sounds like a great app, but for some reason it's not working for us. I've tried for 2 weeks now.

1 - The template wasn't showing our logo and requested font types, etc
then
2 - Addresses in emails (confirmations) weren't showing properly. Making our customers anxious and us looking bad.

Support - It seems that the support didn't want to acknowledge that the issue was with the app. None of these issues happened prior to installing the app.
Shopify support Tier 2, has confirmed it's the app, but Support just wont help or acknowledge it's an issue or even a POTENTIAL issue with the app.

Poor form.

You have to pay for all the templates...

Make some free templates, and some premium ones so that everyone can use the app.

The emails dont work with shopify's new workflow system but the company doesn't tell you that. They Misinform you and also tell you they are working on adding that support and then do nothing and take your money.

The customer support is terrible. After trying to contact them about the ETA of the added support they blanked me several time. just not responding. Then they cancelled my subscription without my prior confirmation leaving me completely high and dry with all my email notifications. This company appears to be full of idiots including the owner Bjorn whos only issue was that fact i called one of his staff an idiot for what they had done. Failing to realise the gravity of anything his staff had done prior to cause such an outburst. Avoid the headache avoid this app like the plague. be warned