Reviews (40)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
July 22, 2025

The tool is intuitive to use. The forms fulfilled exactly what we were looking for. The customer support and developers were extremely helpful, responsive, and quickly resolved an issue we had.

Counter Culture Coffee
United States
Over 1 year using the app
April 17, 2024

5 star service and app! We've been using ECF's form builder for some time and no problems at all. Easy setup and integrates nicely on the page to blend in with your theme and branding. Their support team is friendly and really helpful. Would certainly recommend!

Monsters Ink
United Kingdom
Almost 2 years using the app
January 18, 2024

Absolutely thrilled with the ECF Form Builder app for our Shopify store! The user-friendly interface makes creating custom forms a breeze, and the variety of templates caters to our diverse needs. The app seamlessly integrates, and we've experienced a significant improvement in customer engagement. What truly sets this app apart is the exceptional customer service. The support team is not only responsive but goes above and beyond to assist with any queries or customization needs. Highly recommend this app for its functionality and the outstanding service that accompanies it!

ledlightsandparts
Canada
22 days using the app
December 27, 2023

Day 1 of using app, I have to say, very pleased and impressed. I needed a contact form that allows customer messages to be routed between 5 different emails depending on the subject. This offers that at the base level, and the base paid subscription is extremely reasonably priced. The Devs even did custom coding for me free of charge to get the contact form to match the width of the rest of my pages, which is amazing, and I was in contact with an agent almost immediately at 8pm Christmas night. WOW!

Live From Wisco
United States
1 day using the app
October 23, 2023

Amazing service. We had an issue with submitting a form. The team helped right away and solved the problem very efficiently. The form looks very professional and looks good with our contents on our webpage. Highly recommend this app.

Belan.J
Canada
Almost 2 years using the app
October 21, 2025

Thanks for helping out. Good customer care service

juniorKuppanna
India
About 3 years using the app
August 13, 2025

ECF is an excellent App that has helped us gather user data for numerous projects. The customer support team is also very responsive and always quick to assist.

UGREEN NAS US
United States
Over 1 year using the app
March 4, 2025

This app is incredibly user-friendly, with outstanding support and excellent service!

Gekpower-Canada
Canada
6 days using the app
September 19, 2024

I recommend this app for anyone who wants a detailed form for their customers. I was having trouble and someone instantly responded me and helped me. They were very kind and patient!

SincerelyStyleD
United States
1 day using the app
May 30, 2024

Excellent app - set up and intergration is straight forward and the customer support is responsive. Definately recommend.

Panda Baby Supplies | Australias Premium Bamboo Eco Nappies & Wipes
Australia
3 months using the app