Reviews (163)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for boosting sales and engagement, noting increased ROAS and conversion rates. Its AI features optimize audience targeting and ad creatives, enhancing click rates and performance. Seamless integration with Meta and Google Ads simplifies setup and campaign optimization. The user-friendly interface and responsive support team are praised for providing insights and guidance, helping merchants effectively optimize their ad campaigns.
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One of the most regrettable business decisions I’ve ever made.
Enhencer’s team talked a big game during the sales process — promising that they already had my ideal audience mapped out and could “immediately optimize” my campaigns. The moment the payment went through, that confidence vanished. The sales reps who were so active before? Gone. Completely unreachable. Instead, I was pushed onto junior-level campaign managers who clearly had not taken even a moment to understand my business, my products, or my goals. Can you imagine, their first idea was to launch an ad campaign of creative for Mascara and we are a Skincare not Cosmetics marketplace.
Everything felt rushed, generic, and copy-pasted. No strategy. No thought. No effort. In a world where advertising requires skill and precision, what I got felt embarrassingly careless.
The entire experience left me confused, frustrated, and honestly shocked at how little value I received for the money and time I invested. The reporting was vague and unhelpful, usually ending with some version of “we need to spend more to see results.” Meanwhile, the results were so minimal they might as well have not existed at all.
To make matters worse, when I expressed dissatisfaction, I was met with excuses instead of accountability. No clear answers. No real plan. Just empty reassurances.
What went wrong?
– Drastically overpromised capabilities
– No real understanding of my brand or audience
– Recycled, low-effort ad strategies
– Reports that felt designed to confuse rather than inform
– Results that were nowhere near what any reasonable business would call successful
I walked away feeling completely let down — money lost, time wasted, and absolutely nothing to show for it.
My honest advice: if you’re considering Enhencer, save yourself the stress and look elsewhere. This was, hands down, one of the most disappointing experiences I’ve had with any marketing tool.
Hi Hyra Beauty,
We are genuinely sorry to hear about your experience and the frustration it has caused. It is clear that we did not meet the high standards we set for our partnerships, and for that, we sincerely apologize.
Accuracy and a deep understanding of a brand's niche are the foundations of how we manage Facebook Ads and Google Ads, so hearing about the misalignment between skincare and cosmetics is very concerning. While our system uses AI to identify high-intent audience segments, the human strategy behind it should always be tailored to your specific business goals.
We take your feedback regarding our reporting and team structure very seriously. We are currently reviewing our internal workflows to ensure every brand receives the dedicated, expert-level attention they deserve. We would appreciate the chance to discuss this with you directly and look into where the breakdown happened.
Please reach us at your earliest convenience so we can address your concerns and work toward a resolution.
You can’t use the app without a subscription. You only find out the prices after you’ve provided your details via WhatsApp. Prices start at $600 a month! You can’t test the app at all before you’re asked to pay. It’s very opaque.
Fiyat politikası sistemde açık şekilde görünmüyor ve müşteri temsilcisine bağlanmadan işlem yapılamıyor. Hafta sonu ve resmi tatil araya girdiğinde bu süreç 3 güne kadar uzuyor. Müşteri olarak işlem yapabilmek için temsilci beklemek zorunda kalmamamız gerekir. Fiyatlandırma ve satın alma sürecinin sistem üzerinden şeffaf ve kesintisiz şekilde ilerlemesi gerekiyor.
We worked for 5+ months together and it was a big waste of time and money. They were never able to surpass our own Lookalike and even Broad targeting audiences. They don't have a close follow up with your account and they will let you spend $450 USD with 0 sales (my usual cost per purchase being around $80 USD), that's how bad they are. You'd be better off just launching campaigns by yourself even if you have 0 knowledge about digital marketing believe me...
We’re sorry you felt this way. But we do want to clarify: we worked together successfully for more than three years, delivering consistent results and growth. Just because performance dipped for a single week does not erase the progress we built over that time. Ups and downs can happen in e-commerce, seasonality, campaign structure, and external factors all play a role. Our goal has always been to maximize performance and keep communication clear, and we’re proud of the results achieved throughout our long partnership. We wish you the best moving forward.
بالمختصر مضيعة للوقت والمال بالبداية يوهمونك انهم يستطيعون استهداف العميل الصحيح وبعد البدا تبدا الاعذار ويضعون المشكلة في متجرك وليس منهم
We are very sorry to hear that you feel your experience was a waste of time and money. It is never our intention to mislead our partners; our goal is always to provide the tools and targeting necessary to scale Facebook Ads and Google Ads effectively.
When we analyze a campaign, we look at the entire journey, from the moment a customer sees an ad to the moment they check out on your site. We mention store-side factors only because we want to ensure that once we find the "right customer," they have the best possible experience on your website to ensure a conversion. We apologize if this felt like an excuse rather than a collaborative effort to improve your results.
We would value the opportunity to review your account and address your concerns more specifically. Please reach us so we can look into what happened and work toward a better understanding of your brand's needs.
This was, without exaggeration, one of the most disappointing business experiences I’ve ever had. I invested thousands of dollars and months of my time, and the results were close to nothing. Instead of clarity, I got confusion. Instead of strategy, I got excuses. Instead of transparency, I got vague reports and wasted ad spend.
After the first failure, I even left a review. That’s when one of their team members started calling me repeatedly — spending hours on the phone over several days — asking me to give them a second chance. Against my better judgment, I agreed. Unfortunately, the second attempt ended the same way as the first: wasted budget, wasted time, and nothing close to meaningful results.
The problems?
– No clear or consistent strategy
– Zero understanding of my audience or brand
– Reporting that raised more questions than answers(they will be raised in shortly, or put more money to try)
– Results so poor they were practically non-existent
I walked away frustrated, out money, and out time. My honest opinion: if you value your business and your sanity, do yourself a favor and avoid this app entirely.
I prepaid for a year only to have about 2 months of service then they vanished and our store was not performing well at all with their software. The back end setup is not fluid and is cryptic with how it works. Ultimately I gave them a second chance this year, and again had a failure to launch and poor communication. I've tried to get a refund and been promised one for the past 6 weeks with nothing. Don't waste your money.
Very poor experience. Was told this would increase ROAS and target correct audiences when in fact it was worse than our own campaign just using advantage plus on meta ads. Do not waste your money. Company based in Turkey. Very keen to get you on board but then say it takes months to see results. Avoid and don’t make the same mistake we did. Completely misled by the product and didn’t do anything it said it would.
Upon further inspection, we can clarify that your ad spending did not meet the recommended amount of 2000 USD per month as it can be transparently seen in our pricing plan. Therefore, the low budget can drastically cause the low ROAS due to high CPM in certain regions.
While we appreciate your feedback, we do not condone any racist and prejudiced view based on our location.
Do not waste your time or money on this company. They are full of empty promises and completely failed to deliver. They claimed they could drive results but barely managed a pathetic 1.1x ROAS far from what was promised. They even offered a money-back guarantee, but of course, when I held them to it after giving them 60 days to perform, they outright refused to refund me.
Their lack of accountability and poor performance make them completely untrustworthy. Save yourself the headache and find another solution this one is a total scam. Stay far away.
Real review, 8-figure ecom store here. In our meeting, Enhencer said they would refund any money pro-rated amount if we weren't happy. They charge yearly through Shopify. We aren't happy after roughly 60 days. Enhencer can get an OK roi with a very low spend of $100 or less a day. We usually spend $100K/month. So, it clearly doesn't match our level of need, nor do we feel it would get there in the next 30 days (90-day period for ramp-up). Per our agreement, we contacted Enhencer and got the run-around and no prorated refund as discussed, just replies that we are wrong, etc.. and so on. Again, if you are a smaller brand and can afford a $4,799/year one-time fee and spend sub $300ish/day, then it is probably a good app for you. If you spend more than $500 a day, it can't get a good ROI in our opinion, from what we saw. We hired a new marketing team that is blowing the Enhencer app out of the water and not even comparable on spend, roas and coa.