Reviews (113)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting sales and ROAS by optimizing Meta and Google AI Ads. They credit its AI-driven features, like real-time targeting and budget optimization, for significant increases in revenue and conversions. The support team is also praised for providing strategic planning, detailed reports, and responsive assistance, enhancing ad campaign management and contributing to business growth.
Refine
-
By rating
UPDATE: Following this review, company management (Ertuğrul) reached out and processed a partial refund for the unused service period. While the original service experience was problematic, I acknowledge that they eventually took responsibility and resolved the refund matter professionally. The service wasn't suitable for our needs, but they made the situation right in the end.
I purchased a one-year service. Three representatives changed in three months (all of them were inexperienced university students). I decided to terminate the service because it was ineffective. They said I wouldn't have any problems getting a refund, but we haven't been able to get our money back for 5-6 months, even though it's over $1,000. They blame Shopify for the refund. Do not risk losing your money. You will not be able to recover it.
UPDATE - had to arrange a demo just to get my account deleted. They kept telling me they didnt have any of our data even though I was on a screenshare showing them my account logged in. Very bizarre. Anyway changing review to 3 from 2 as i have no idea if the product is actually any good.
I set up the app and arranged an onboarding call which was scheduled quickly. There is no demo account or trial period so you are going in blind, without even being able to assess the UX of the tool let alone the potential results. We already use Madgicx and this is a competitor. The call was very confusing, just a lot of claims which were not persuasive and despite being reasonably sophisticated I was unable to understand the value proposition in comparison to our existing tools.
The worst part though is trying to uninstall the app and disconnect it - you just get in a loop of being forced to upgrade or book another call and therefore this app basically has unfettered access to anything you connect to it but you can't disconnect without their involvement! Perhaps it works well for those willing to take a blind bet on it, but from an onboarding - and offboarding - point of view, really poor.