Reviews (2,315)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the user-friendly interface that simplifies product importation and store management, making it ideal for beginners. They value the seamless Shopify integration, responsive customer support via live chat and email, and diverse product catalog with quality items. The branding options for customized packaging and logos are highlighted, along with competitive pricing, fast shipping, and robust inventory management, all contributing to improved business efficiency and profit margins.

Edited June 3, 2023

I have been asking them to delete my account for over 2 weeks, and they have not done it. I don't know why this is so hard for them to do. Just delete my account already! Ticket #SEJT0: Delete My Account

I DON'T RECOMMEND THIS APP. The support is really terrible even though they SAY they have 24/7 support -- they don't. Product selection is very limited, plus all the products that they DO have do not have accurate sizing, photos and information. Shipping is expensive and unreliable, tracking information is not correct (tracking numbers are fake or non-existent). The worst part is, they will SPAM you with emails saying that your Eprolo account has a new order -- even if the order is meant for a different vendor/supplier. This app will try to hijack EVERY SINGLE ORDER that comes in, even if it isn't meant for them. STAY AWAY!!!!!

This app/company just sucks, period. Shopify should not have them listed on the app store.

@Shopify you guys need to get rid of this horrible app!

Update 5/30/2023
I am still fighting with this company to delete all my information. they won't do it, they are making it so difficult. First they said they needed the tech team do delete my data, and now they are saying that my agent is the only one who can do this. BE CAREFUL with this company. Once they have your information they won't let it go. I am about to hire a lawyer to sue them to get my data deleted. This is getting so out of hand.

6/3/2023
They never deleted my information. I reached out to Shopify support, I've spoken to my "account manager", I've emailed back and forth for weeks, and they still have not deleted my account information. These people are the worst. I give up. I don't have time to continue fighting these incompetent fools.

The Knickknack Shack by Darthside LLC
United States
About 1 year using the app
Edited November 29, 2019

Update: The order has been shipped, so updating this review. Hope future one are done swiftly. Anyway, I like the number of products that can be uploaded to the store. Thanks

Exceenstores
Nigeria
11 months using the app
EPROLO replied September 18, 2021

Thanks for your approval and feedback! We are happy to hear you're enjoying our platform and service!

Edited August 3, 2020

A few gems were found that are boosting sales. Easy to use app. So far so good. I hope it continues this way.

nearmesales
Estonia
11 months using the app
EPROLO replied September 18, 2021

Thanks for your approval and feedback! We are happy to hear you're enjoying our platform and service!

January 22, 2024

fulfilment service is good

LK Trendy Gear
United Kingdom
15 days using the app
Edited March 12, 2020

I am in love with this site. I looked around first and this site had what I was looking for. Thank You

Shocolat Desire Fashion
United States
15 days using the app
February 1, 2022

Review the dropshopping as partner.. It still good provider to do dropshipping.....Just the transportation

Trendy Kitchen Stuff
Singapore
11 months using the app
June 23, 2020

I would give zero stars. They lie about the delivery time. I had several charge backs from customers and ended up losing lots money.

The Casa Decorum
United States
About 1 year using the app
January 27, 2021

I used Eprolo to start dropshipping my products. I really appreciate the customer service .I enjoyed how easy it is to import products. If you have a question and you are new to this they are very patient and answer every question. Its Great! The prices are already calculated,but you can always adjust them. This is a very good app to use if you are just now starting out ,and are really trying to understand things. The products they have are legit .I ordered from my website like i was a customer got everything I ordered . It came fast and everything was good material . It would be better if it was easier to find certain products. Like for some reason it is hard to find any candles on the site. sometimes if you put in the opposite of what you are looking for it pops up.

Love Potion Palace
United States
11 months using the app
EPROLO replied September 18, 2021

Thanks for your approval and feedback! We are happy to hear you're enjoying our platform and service!

January 8, 2021

I just opened my store. At first, it can be overwhelming to figure out how to maneuver through the site and understand how things work, but the Customer Service Team is ON IT. They have answered every question that I've had and it's definitely helped. Just a heads up, depending on your time zone, your questions will be answered within 12+ hours.

Essential Kitchen
United States
11 months using the app
EPROLO replied September 18, 2021

Thanks for your approval and feedback! We are happy to hear you're enjoying our platform and service!

November 18, 2020

I am using this app to do dropshipping. Its easy to do. I would like if it did a few other things but I can live with the way it is quiet well. I prefer it more than Oberlo which I have too but am quickly realizing i really dont need Oberlo now I have Eprolo. Now I just have to figure out how to get it on my other sites my woocommerce sites..

Sensational Statement
United States
11 months using the app
EPROLO replied September 18, 2021

Thanks for your approval and feedback! We are happy to hear you're enjoying our platform and service!