Reviews (132)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for enhancing the shopping experience by providing clear shipping information, which helps manage customer expectations and reduce inquiries. They value the feature that displays estimated delivery dates based on customer location and the customization options for different products. The app integrates seamlessly with various themes and is easy to install. Reviewers praise the efficient and professional customer support and consider the app cost-effective.
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Thank you very much, great job . Very fast and patient support and help.
🙌 Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service. 😊 Our team is always here to provide fast and patient support whenever you need it. If you ever have more questions or need assistance, feel free to reach out. We appreciate your feedback! 👏🌟
-Sophie💗
Works fine and really great help from customer service (Mariadel). Great! Hopefully there will be some more design options in the future.
Great! Had a problem and it was fixed really fast. Thanks for that. Really appreciate the swift support.
contact agréable. a résolu mes problème d'affichage quand j'ai eu besoin. je recommande cette équipe
Easy to install, and great customer service when we needed help with setup. Would definitely recommend them to others.
Great app and fast customer service. Exactly what I was looking for. This app does exactly what you need.
Support is ABSOLUTELY RUBBISH.. we're on a paid plan.
We've identified a bug, which we were told that it would be pass to their development team to fix and they will get back to us with an update..
We've sent EIGHT Chasing Emails, each time having to waste our time in re-explain everything over and over again... only to be fobbed off with the same "we'll fix it & update you message"..
15 Weeks of waiting, 8 times we've contacted them ... still the same..... Have uninstalled..
Hi STORM Watches,
Thank you for bringing your concerns to our attention. We apologize for any disappointment our service may have caused and appreciate you taking the time to share your feedback with us. We would like to address your concerns and would be more than happy to discuss the situation with you and our team. If you would like to do so, please let us know. Please note that our development team has already ensured that the data is synced to the correct cut-off time, but if you continue to experience issues, please let us know so we can further investigate the problem and resolve it. Thank you for your patience and understanding.
Sincerly,
ETA Support team
Updating my review. The app is super glitchy, and every time we add new products they either don't sync or take too long. Every time we contact the support staff, they have to reach out to a specialist which takes another day or so. Trying to find another app.
Thank you for your honest feedback. We apologize for the inconvenience you have experienced with our app. We understand your frustration with the syncing issues and the delay in resolving them. Our team is working hard to resolve these issues as quickly as possible. We value your business and hope you will consider giving us another chance in the future. If you have any further concerns, please don't hesitate to contact us. 🙏😔
- Joewelyn🌹
We're just starting to explore using this app - so far the team have been really responsive to our requests and ensure that everything is installed as it should be.
Like that it connects to Parcel Panel tracking too - and I've popped over a suggestion for that.
Lisa was very professional and helpful throughout our interaction. She helped me with an issue i had with the app within days.