Reviews (554)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and efficient syncing between Shopify and Etsy, improving inventory management and operational efficiency. The customer support, particularly from team members like Surya, Nirmal, and Pratik, is frequently highlighted for its responsiveness and helpfulness. Features such as bulk uploading and real-time syncing are especially beneficial for merchants with large product inventories. Additionally, the proactive customer service and comprehensive training sessions, including demo calls, are valued for helping merchants maximize the app’s benefits.

Edited August 7, 2021

I had some problem but I got quickly return . Userfriendly app.
Thank you for your help and quickly return

Andywawa Baby Clothes Online
United Kingdom
8 days using the app
Digital Product Labs replied August 9, 2021

Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track!

March 13, 2020

This app was an absolute nightmare! Instead of processing each order so they can be sent to the drop shipper, every order was marked as complete.

If frustration were my only problem with using this software, I’d be ok. But to ruin my Christmas sales, my reputation with Etsy and cost me so much money, this is pathetic.

I did not set time aside during the holidays to babysit and supposed 'automated' system that I was paying for.

Then when I contacted support, they gave me some ridiculously time consuming instructions, which were very confusing. A reputable company would have fixed not only the issue, but also push thru the orders so they could be properly processed. If it were my company, I would have also offered free service for at least a year or tried somehow to find a way to make up for my client's major loss. 5-10 years of free service wouldn't have even made up for my loss.

Never again
Cooch

SKREW
United States
6 months using the app
Digital Product Labs replied March 23, 2020

Hello Skrew,

In March we receive a review which is supposed happen during Christmas? Is this a geniune review?
Our support team has reached out to you and no response unfortunately.

If you’re facing difficulties in using the app our team is more then happy to look into it and make sure you’re setup.
But without response and a review which more looks like slander it’s hard to come to a proper solution.

kind regards,

Exportfeed support

January 9, 2023

I was really confused, but I did a live chat with Darpan C. We connected on Google Meet so I could share my screen, and within 2 minutes, he solved my problem. Wonderful customer service!!

BlissfulYouthLLC
United States
8 days using the app
May 11, 2023

Such a pathetic customer service. Asked them 5 months long for a feature. Every time they forget and start from the scratch asking what I need. This is is not worth the money. The customer service really don´t help

Lone Star Buckle
Germany
6 months using the app
Digital Product Labs replied May 19, 2023

Sorry for the fact that our customer service rep was not able to give you a direct reply on your feature requests which obviously caused frustration.

Your feature request of not transferring the email address over from Etsy to Shopify at the time of an order is simply not possible since it's a required field to have the order accepted in Shopify.

I trust aside of not being able to fulfil the feature request your experience with our app is good and that you will re-consider this review over your whole app experience.

We are really hopeful you're willing to try our App again and we'll make sure your transfers between Shopify and Etsy will be fast and effective.

August 30, 2023

Good Service. Talked to Nihar. he gave me good instructions to sync Etsy to Shopify.
Thanks you very

JK KingDom
United States
7 days using the app
February 24, 2020

Simple yet powerful app. This app has straightforward workflow for integration and support team is responsive.

Carat Drip
Canada
7 days using the app
August 22, 2022

Great customer support and the addon is very easy to use. Thanks to Jillian for the fast response and support.

MixMatchy
United States
7 days using the app
Digital Product Labs replied August 25, 2022

Hi there, Thank you so much for the review. Our team is always available there whenever you need any help, and we are glad to learn that Jillian was able to help you with the setup.
You can always reach out to us whenever you have any questions or feedback for us, and we'll reply as soon as possible.

Edited April 16, 2019

So far so good. Support has been quick to assist with anything I have needed help with. I think there is a learning curve but it is great to have assistance with the app.

Monograms & Memories
United States
7 days using the app
Digital Product Labs replied May 8, 2019

Thank you for your review and let us know in case of any further concerns and issues. Remember we are just an Email away from you.

Edited May 31, 2019

I use this app to import my products from shopify to etsy. The support helped me to do it correctly. It was simple to use this application. Very good support and a helpful app

boholicious-de
Germany
7 days using the app
July 21, 2023

Worked well. Good customer service. Tried a several other apps and they did not work. Got all of my product uploaded fairly smoothly.

Mother Tree Nursery
United States
7 days using the app