Overall rating
4.5
Counts per rating level
  • 60% of ratings are 5 stars
  • 28% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy-to-use, customizable GDPR compliance features, including a personalized cookie bar. The quick installation process and reliable performance are also praised. The support team is highly commended for their swift, efficient assistance and problem-solving skills. Additional resources like a tutorial video and live chat support are also available. Many rate the customer service 10/10 and recommend the app for its professional and responsive support.

April 12, 2024

top

Luminia
France
6 days using the app
Nova Apps replied April 15, 2024

Thank you so much for the review! Feel free to reach out if you need help along the way! 🙂
- Kevin & Nova Apps Team

September 28, 2023

Great support experience from the team, I thank Jon for his helpfulness in solving my problem. About the app I have yet to test it well but I feel it will be fine.

Calidie
Italy
3 months using the app
Nova Apps replied September 29, 2023

Your satisfaction is our top priority. Thank you for choosing our app and for giving us the opportunity to serve you. If there's anything else we can do along the way, please don't hesitate to reach out. - Kevin

December 8, 2023

they helped me in less then 2min. Great job guys, this app works for me.

SALOVE
Netherlands
About 1 hour using the app
Nova Apps replied December 11, 2023

We're glad to have assisted you so quickly! Thanks for the shout-out, and we're thrilled our app is working well for you.
- Kevin & Nova Apps Team

January 27, 2024

good support from Iizzy

STARSHOP
Sweden
30 minutes using the app
Nova Apps replied January 30, 2024

It's music to our ears that you are happy with our customer support! Your 5-star review is much appreciated! 🌟
- Kevin & Nova Apps Team

July 20, 2023

I would highly recommend using this app as I have been assisted by Trish who has helped me a lot more than I expected with my website and introduce me to ways that I could improve my websites reliability.

In7Paths
United Kingdom
2 months using the app
Nova Apps replied July 21, 2023

We appreciate your recommendation and are thrilled to have earned your trust. Thank you for taking the time to share your experience with others. - Kevin

June 30, 2023

Great app, exactly what I needed! And fantastic customer service, super quick and helpful - thanks, Jon!

Karolina Król Studio
Poland
Almost 2 years using the app
Nova Apps replied June 30, 2023

Wonderful! We are always here to help, and super excited that our app was exactly what you needed! 🎉 Thanks so much for the positive feedback and review! - Kevin

December 10, 2023

ho avuto un piccolo problema e il servizio clienti con Izzy mi è riuscita a risolvere tutto in un modo super veloce!

ExelSkin
Italy
5 months using the app
Nova Apps replied December 12, 2023

Sono entusiasta di sapere che potremmo risolvere rapidamente il tuo problema! Grazie per aver condiviso la tua esperienza positiva. 😊
- Team di Kevin e Nova Apps

February 11, 2024

J'avais un petit souci sur ma boutique pour afficher la barre des cookies et le problème à été résolut en 2 minute avec l'aide chat de Nova: EU Cookie Bar GDPR .Ils sont très réactif et compétent . merci

Visionary hue
France
39 minutes using the app
Nova Apps replied February 12, 2024

Je suis ravi que notre assistance par chat vous aide à résoudre votre problème si rapidement ! Merci d'avoir apprécié notre réactivité et notre compétence. Ici si vous avez besoin de plus d'aide !
- L'équipe des applications Kevin et Nova

August 2, 2023

EU Cookie Bar GDPR for Shopify is an excellent application that allowed me to add a personalized cookie bar to my online store, ensuring compliance with GDPR regulations. The standout feature was the amazing support from Teresa, who was not only quick in resolving any issues but also went beyond her application's scope to help me. Her assistance made the experience even better. I highly recommend Nova for anyone seeking a seamless cookie management solution with top-notch customer support.

The Goat Masterpiece
Spain
14 days using the app
Nova Apps replied August 3, 2023

Thank you for your wonderful feedback! We're delighted that our app met your expectations and glad that you are satisfied with our customer service. Your recommendation means a lot to us, and we're here to help anytime you need it. - Kevin

August 10, 2023

Support chat is really good,good interaction with them .I had a minor problem on the website with the cookie bar ,they have checked and everything was fine .Thank you Nova:EU cookie bar GDPR

Sales Ready
Romania
4 months using the app
Nova Apps replied August 11, 2023

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃 - Kevin