Reviews (306)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for simplifying ticket sales and event management, especially for large events. It offers features like automated emails, guest check-ins, and supports customization and recurring events. Integration with Shopify and marketing tools is seamless. The app is easy to install, user-friendly, and performs reliably. Customer support is responsive and knowledgeable, providing quick, personalized assistance. Minimal issues are reported during numerous events.
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Long time user of this app, it has supported big events of 2k plus people with a small non profit budget. When we run into problems the team is there ready to help. Thank you!
Nearly five years with Evey and support for events of more than 2,000 people means a great deal to us. We’re proud our team has been ready to help while keeping things workable for your nonprofit budget!
It works pretty well - I think there are things I don't know how to do or it dosen't do - for example if I have a 2 day event I just schedule it for one day because if not it seems to want to bill for 2 days.
Thanks for sharing this team. We’re glad Evey has been working pretty well overall, and we’d be happy to help with the 2-day event setup so it behaves the way you expect without any billing confusion.
This app is wonderful for our semi-annual pop-up events we host. The ticket products are easy to set up and when set up correctly, they collect the all the information we need for our events. The check-in process is easy and customers like the ease in pulling up their tickets when attending the event. The only complaint I have is that I have to disable the Shop Pay feature and the Apple/Google Pay/PayPal options for my WHOLE ONLINE & IN PERSON store while I am selling tickets for my events because this app does not support dynamic check out systems. When these are not turned off, tickets can be sold but no customer information is collected. We unfortunately figured this out after we had sold over 180 tickets to our 300 ticket event, so we missed gathering customer data on all of these tickets. In addition, disabling these features for the rest of the business for the 5-6 weeks leading up to our events also has a negative effect on our business flow. This would be my only complaint for this app. Lastly, to end positive, the help feature and customer support is always wonderful and we have resolved any issues quickly if and when they do arise. A little more app development on the dynamic checkout side would allow me to give this a 5 star!
We’re glad Evey has been a strong fit for your semi-annual pop-up events, especially with ticket setup, customer check-in, and attendees pulling up their tickets easily.
You’re absolutely right to call out the dynamic checkout limitation, and we understand how frustrating it was to miss customer data on those early ticket sales and adjust payment options across your store. Our team appreciates the thoughtful feedback, and we’re happy support has been able to help quickly whenever issues came up.
Llevamos varios años usando la app. Nos es muy funcional para eventos presenciales. Para actividades en linea me parece muy caro y dejé de usarlo dado que la mayoría de actividades son gratis.
En eventos grandes si es sumamente funcional ya que varias personas pueden escanear al mismo tiempo, la app es muy facil de usar y casi no comete errores. La función de envio a mensajes a inscritos es estupenda por que tiene más rating de apertura que los mailings.
Thank you for using Evey for so many years and for sharing such thoughtful feedback. We’re glad it’s been reliable for your in-person and large events, especially with multiple people scanning at once, and it’s great to hear the attendee messaging feature has worked so well for you.
We also hear your point about online activities and pricing, and we’ll keep that in mind as we continue improving the app.
Really bad experience! The tickets are not sending to customers! And Evey has no human support over the weekend, where most events are happening! The custom email service provider feature is not working and if you try to set it up, you then cannot reverse it to the default which results in notifications not going out, which means none of your customers will receive their tickets. We need a human to reset our Email Service Provider to the app default, and we cannot wait for Monday to talk to a Human!
That sounds incredibly stressful, especially with events happening over the weekend and customers waiting on their tickets. What you described around the email provider setup and notifications not going out is definitely not the experience we want anyone to have.
I’ve reached out to you directly through your support ticket so we can jump in and help get your Email Service Provider reset and everything flowing again as quickly as possible. We’re on it and will stay with you until this is fully resolved.
- Evey Management team
Really good support from Evey, even with all my stupid questions! The team are really helpful and patient and we were quickly able to solve the challenges I had. thank you Sharky!
Sharky will be happy to know his patience and quick help made such a difference! We’re grateful Evey has supported your store over the past 10 months, questions and all.
Great customer service! Easily answered my questions and gave step by step instructions on how to proceed with our event. Highly recommend!
It’s great to hear our team answered your questions clearly and provided step-by-step guidance for your event. We appreciate your recommendation and are happy Evey has been a helpful part of your setup.
The Evey support staff is super helpful to go out of their way to resolve our issue. Our issue is pretty complex and requires Evey staff to reach out to shopify billing department and actively follow up with them.
They have been doing all these for our case and followed through until the issue is resolved. As soon as the issue is resolved, they notify us right away.
The support experience is one of the best I've ever had.
Hi team! This is exactly the kind of support experience we work hard to provide. We’re really glad our Evey team stayed on top of the complex billing issue, followed through with Shopify, and kept you updated until it was fully resolved. Thank you for trusting us for over the years.
The service was great, but the customer service disappeared. Now, all customer service is handled by an AI agent.
Hi team,
We’re sorry the support experience has felt less personal than before. We’ve responded to your support ticket so our team can step in directly, review what happened, and help get things back on track with Evey.
- Evey Management team
Thanks for all your help Ron
Ron will be happy to see this! We’re glad he could help, and our team is here anytime you need us.
