Reviews (214)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing large-scale events and ticket sales directly from Shopify stores. They praise its intuitive interface, which supports ticket customization, recurring events, and attendee check-ins via a mobile app. Its reliable performance and seamless Shopify integration enhance user experience in event management. Customer support is also commended for being responsive and effectively resolving issues quickly.
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For the price, this app is great. It doesn't do everything, but the support team has been helpful in troubleshooting and suggesting workarounds to better serve our specific use case.
Thank you so much for the thoughtful feedback! ⭐
We’re happy to hear that the app delivers strong value for the price and that our support team has been able to help you with workarounds for your specific setup. We’re continually improving the product, so insights like yours are incredibly valuable as we plan future enhancements.
If there’s anything else we can assist with or optimize for your use case, we’re always here to help!
Working with Evey has been a game changer — they helped us move faster, stay reliable, and raise our professional standards.
Thank you so much for sharing this! 🎉 We’re thrilled to hear that Evey has made such a positive impact on your business. Our team works hard to ensure event organizers like you can run things smoothly and confidently — it means a lot to know we’re helping you raise the bar.
(1) Ticket fees get lumped into the price, it does not break them out as separate line items (2) selling via POS does not work for recurring events (e.g. museum admission) because there is no way to choose the event date. Evey acknowledges that POS integration is broken in their knowledgebase (3) The workaround is to go into the order after the fact and assign a date, but it's a hassle and easy to forget/difficult to enforce with the front desk staff.
Thanks for taking the time to share this detailed feedback. We’re really sorry that your experience hasn’t matched the standard we aim to deliver.
Regarding the ticket fees, Evey does support fee separation in many setups, so we’d like to take a closer look at your specific configuration to help get this working the way you expect.
For POS recurring events, you’re absolutely right; our team has acknowledged the existing limitation in the knowledge base. We understand how frustrating it is for front-desk operations, and improving POS support (including date selection for recurring events) is already on our product team’s roadmap. We’d love to gather more details from your setup to make sure your use case is fully covered in that update.
In the meantime, we’d really appreciate the chance to work directly with you. We’ve reached out to you privately to better understand your store’s configuration and help with immediate solutions wherever possible.
Thank you again for the honest feedback; it genuinely helps us prioritise the right improvements. We’d like to turn this experience around for you.
Recurring events overview is horrible, every time a customer buys a ticket it takes 5 minutes to know for which date. Also, capacity limit is not working. Clients are able to buy 10 tickets in total even though only 5 are available if you use different ticket types (e.g. students and adults). Customer service tells you that it understands you trouble and that they are working on the issue but this has taken 4 weeks now without a solution. Would not recommend it.
Thank you for taking the time to share this feedback; we’re genuinely sorry for the frustration this has caused.
We understand how impactful this is for day-to-day operations, especially for recurring events, and we agree that the current behavior is not where it should be.
I’ve personally sent you an email with more details and next steps, so we can continue the conversation there and keep you updated directly as we make progress. We absolutely acknowledge that this has taken longer than expected, and we appreciate your patience while our team works toward a proper, reliable fix.
If you have any additional context or examples you can share via email, that will help us push this forward faster.
Thank you again for the honest feedback. It’s important for us to address this properly.
I have found this such a great app for my retreat the tickets and options to contact guests is so easy.
Thank you so much for the 5-star review! 🌟
We’re really happy to hear that Evey has been a great fit for your retreat and that managing tickets and guest communication has been easy. That’s exactly the experience we want to deliver!
If you ever need help setting up future events or exploring more features, we’re always here to support you.
Extremely disappointing experience. I was charged three times for the same order, and despite reaching out, the company refuses to issue a refund. Customer service has been unhelpful and dismissive throughout.
At this point, it feels like a scam — I would strongly advise others to be cautious before downloading.
Hi team,
We're sorry you've had this experience. Our team has looked into your case and only sees a single charge on our system. To help resolve this quickly, we've asked for a screenshot of the duplicate charges but haven’t received one yet. Without it, we’re unable to verify the issue or assist further.
We're still here and happy to help as soon as we receive that information.
- Evey Management Team
Amazing help. Knowledgeable and fast!
We were initially excited by the features this app promised. However, we've encountered many issues and have wasted countless hours trying to get to the bottom of them. We've not seen any improvements to this app since joining, only features breaking.
We've experienced issues stemming from Evey involving ticket transfers removing the date info from courses; email template functionality breaking; an issue where British Summer Time has not been factored into Google Calendar invites, meaning customers could think their course starts an hour earlier or later. Courses can be oversold due to the way the front end works.
On top of that, customising the course PDFs is very bare bones, and we were only able to add in a course description, image and logo through coding, something to factor in if you were planning on using this feature.
It's a shame as this app could be very good with some fixes and TLC, but it feels like a half finished project.
Hi Hobbs House Bakery and team,
Thanks for sharing such detailed feedback. We understand how disruptive these issues have been for you, and our developers are treating them as a top priority. Work is already underway to resolve the issues you mentioned. We’re committed to delivering the stability and functionality you expected and will keep rolling out fixes as quickly as possible.
We'll let you know immediately once we have an update.
- Evey Management Team
Good so far, I have had to spend a bit of time to understand how to implement an event, it wasn't straight forward. Got there in the end.
I am also having trouble filling in the client information page when going through check out. It's just not working. Will have to find out why.
We're new to the Evey app, but so far it looks like it will be the perfect solution for managing all of our intangible products at our art museum. Ron was incredibly helpful in walking us through some initial questions, and we really appreciated the support. I'm sure we'll have more questions as we continue setting things up, but our experience so far has been smooth and positive. Looking forward to seeing how Evey supports our work going forward!
Hi there Art Gallery of Nova Scotia and team!
Thanks so much for the thoughtful review! It’s great to hear that Evey is already fitting well with your museum’s needs. We’re especially glad Ron was able to get you off to a smooth start.
We’re here if any questions come up and look forward to supporting your team in bringing your intangible offerings to life.