Reviews (177)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for simplifying ticketing and event management, highlighting its customizable features such as QR code scanning and a check-in app that enhance attendee management. They value its seamless Shopify integration and user-friendly interface, suitable for all technical levels. The responsive and effective customer support also receives high praise, contributing to a positive user experience and merchant satisfaction.
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Only set one event up so far but very easy to use.
Hi The Extraordinary Hat Company!
We're glad that you were able to easily set up your event! If you have any questions or need any help, please don't hesitate to reach out to us.
Thank you for choosing Evey!
easy to use. quick support team!
Hi there Crowns Guam team!
Thank you for taking the time to leave us a review. Can you please tell us more about your experience with our app? Is there anything we can do to improve?
We look forward to hearing from you soon!
Great friendly service.
Hi there Kairos Dance Convention and team!
Thank you for your review! We're thrilled to hear that our team was able to give you a great support experience. Also, we'd love to hear if there's anything we can do to make your experience even better. Your feedback means a lot to us.
We hope to hear from you soon!
was great
Thank you for taking the time to leave a review InspireGrace and team! We appreciate your support.
Priced well and works for most of our needs, though there are some flaws in the UI that inhibit functionality and haven't been resolved after reporting them 14+ months ago (can't add user from a mobile phone because the chat button blocks the Send button, as another user review reported below). We also struggled with custom uses like multi-date events where we want variants listed on the Shopify product page but don't want/need a full blown calendar or date-picker on the page, or want pricing to change if they choose more than 1 date, but we are slowly figuring out workarounds.
Overall it's a good app for the pricing and their customer service is typically responsive within a day, even if actual issue resolution takes longer.
Hi there Chicago Union and team!
Thank you so much for the detailed review! We’re glad to hear that the app meets most of your needs and that our pricing and customer service have been beneficial to your experience.
We sincerely apologize for the issues you've encountered. We understand how frustrating this can be, but please rest assured that we’re actively working on improvements to address these concerns.
If you need help with anything else, you know where to reach us!
Mary was great and talked me through on look how to fix my issues.
Thank you helping
Hey there Christmas Camper Convoy and team!
Thank you so much for taking the time to share the experience you had with Mary! We'll make sure that her hard work is recognized. She's a gem and we're glad to have her on our team.
If you need help with anything else, you know where to reach us!
I love the set up and it's very easy to navigate! I can check customer's in to the event, track who's coming and price how I want. Very excited for this to be my new event plug-in.
Hi there J.R Candle Company!
Thank you so much for the wonderful review! We're excited to hear that you're having an amazing time using our app. We'll do our best to ensure that your experience with our app continues to improve.
If you need any help, please don't hesitate to reach out to our team. Thank you for choosing Evey!
we used evey for a charity event. We were first time users of the shopify platform and added evey. Once we got used to shopify and learned how to use evey with ticket sales, it was super beneficial. The support staff at evey was way above our expectations and they even offered to get on a zoom call to explain how the platform worked.
The evey check-in app also works surprisingly well. The only issue we ran into (very likely because we didnt set it up right) was a handful of people claimed they never received their tickets. The good thing was the evey check in can still be used to check guests in just by searching their names.
Hey there team!
Thank you for the wonderful and detailed review! We appreciate your support and we'll continue to do our best to provide you with excellent customer service.
If you have any questions or need help with anything else, you know where to reach us!
So far so good. Easy to install and set up an event - very customisable but at the end of the day it seems to work great. I had one technical problem that came up, one email and a online chat later it was resolved within 24 hours. thanks!
Hey there Chess and Bridge team!
Thank you so much for giving us a chance to resolve your issue. We're glad that you're happy with the service we provided, and we really appreciate your kind review.
If you need help with anything else, please don't hesitate to reach out to us!
Sadly, although they show signs of promise the Ap and the Customer service is slow. Known issues they haven't resolved for some 2-3 months:
#1 - Can't send attendee messages - we've been told this is disabled because of spam. We need to do this regularly to send out information before an event. They've said, "we'll fix it soon"
#2 - The dang purple help window is in the way of a key button that allows you to execute a command. No matter if on mobile or desktop that help window blocks a critical save button - we've told then and gotten no response.
#3 - Slow server. So we have multiple dates that need to be selected, often the calendar takes too long to load (even with exceptional wifi) and our customers select an option without a date - which then doesn't create a valid ticket and a lot of extra work.
#4 - Attendee lists are not searchable as indicated with search bar. Multiple people have tried in a list of 100 to find their name and it does not search properly.
There are more issues, I just can't name all the ones not resolved.
This ap is probably ok if you don't ask anything of it. But we used to do something like 1000 tickets a month with them and it's been lots of extra work on our end, thus making it more expensive than other similar aps.
Our experience is based over a 2 year period
Thank you for taking the time to give us this feedback. I'm so sorry about your poor experience with us over the last few months.
I've already made sure that the problems you mentioned were escalated to top priority, but that really doesn't mean much until we confirm at least some of them are resolved.
In the meantime, I'll be reaching out to you directly. If you're open to it, I'd like to chat about your experience on a call. I hope we can turn things around for you, and I definitely want to make sure we do our utmost to prevent these kinds of headaches for all our customers going forward.
Hannes Bez | Director of Customer Experience