Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ease of use, seamless integration, and exceptional customer service. They appreciate its unique features such as a free plan for new businesses and five complimentary testimonials. The multiple display options for testimonials and the "Customer Testimonial Showcase" feature are also praised. The app is recognized for its clean design, quick support, and its ability to enhance store credibility. It's seen as essential for growing online businesses, particularly for its role in social proof.

July 15, 2021

Good app.. with lot of in-built features to highlight store. I really like the option of choosing which review i want to and not want to publish.

Panda Rolling
India
About 2 years using the app
April 18, 2019

Very helpful app and a very helpful Swati at the customer service end. She really helped me a lot with both info and practical stuff.

The Antique Ring Shop
Netherlands
About 2 years using the app
Edited May 18, 2018

*Updated Review* So far so good! I had issues adding the testimonials to a page on my shop in addition to installing it altogether...customer service has been SO VERY helpful with all of it. They took over and fixed my issues on 2 seperate days within minutes each time. This app is extremely easy to navigate, adding testimonials is quick+simple and it looks perfect on my site. Just what I needed.

Nikki Mallory
United States
Almost 2 years using the app
Edited June 7, 2019

The app is easy to use and their customer support was very helpful and responsive with setting it up on my page!

Bobbie Girl
United States
Over 1 year using the app
Edited April 17, 2017

The app is very basic, and very easy to use. It allows customers or you as an admin to enter testimonials which can be embedded on the homepage which you scroll through, and/or on an independent testimonials page. Overall, it works pretty well and offers what I'm looking for for a good price. Here are the downsides

1. Very few things you can customize. They have a few different templates for the reviews, and you are not able to edit them. Some colours you can change, but some you can't. Can't edit slide speed (you can only enable/disable it altogether)

2. Had some theme-specific issues with integration. The testimonial script was partially overlaying my footer and could not fix this without liquid code modifications

3. There are some bugs. For example, it doesn't populate apostrophes in the text. They'll automatically be removed. Also had title-naming related issues. Wasn't allowing me to put 'Testimonials' as a title but other titles working fine.

Overall a good basic app though

Sharpsense
Canada
8 months using the app
Edited April 11, 2022

Credens is a really well thought out app. Support are responsive to customers needs also. Previously it had a limitation which mean't I couldn't use it (the review emails were being sent out relative to order placed rather than order fullfillment date), but credens took on board the feedback and actually over delivered with a solution that actually added a lot more useful functionality. Some additional testing was required however as the added components did not work initially. This mean't that the app did not work for several months

mk whistles
United Kingdom
7 months using the app
Expert Village Media Technologies replied October 5, 2021

Thanks for this honest and so valuable feedback. Our team is working on it and will rectify based on these suggestions. Its so nice to hear such feedback which allows us to further update our app and add more value for the brands like you. These things will be updated asap in app and we will notify you and all users.
Thanks again for the insights. :) 🚀🔥🚀🚀🔥🚀

October 2, 2018

Excellent app & support from Kemi and his team. Almost a perfect app for testimonials and product reviews :)

THE AFRICAN EYE
New Zealand
6 months using the app
July 7, 2017

We began using the Testimonials Showcase app a couple of months ago. Overall, we're very happy with it! The customer service has been excellent, and the app does exactly what we need it to do. You can view how it looks on our store here https://highsocietycanine.com/

Highsocietycanine
United States
5 months using the app
August 5, 2020

I haven't actually received any reviews yet, so I can't comment on that; however, the customer service so far is excellent. I had an issue with the review option showing up on product pages with variants and it was resolved very quickly.
Not necessarily a negative, but one thing to note is that the free version is for up to 50 orders, not 50 reviews. So you could have no reviews yet still exceed the limit for the free version.
I am excited to get some reviews and see this in action!

JOVILLA WHITE
United States
4 months using the app
May 15, 2017

Good product for its price. Responsive support. Reviews are not notified so unless you go to the App to check you will not know. An email notification would be a great enhancement. I would also like to see the ability to random sort reviews automatically.

Tigersharkballistics2
Australia
9 days using the app