ExchangeIt Returns & Exchange

ExchangeIt Returns & Exchange

Reviews (100)

Overall rating
5
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
September 27, 2018

Unfortunately this app does not work with our e-tail back-end software (Skubana) so we're going to have to find another solution.

Blue Steel Jewelry
United States
Over 2 years using the app
Small Apps replied March 29, 2023

Hi Blue Steel Jewelry!
Alex here from Exchange It, I'm sorry you are having problems with the app. I wanted to let you know it is now under new management so I'd love to help you and find a solution to this problem!
Please send me an email so we can arrange a call and I'll do my best to help you! 😁
Alex

February 26, 2023

Exchange It has helped simplify the exchange process for our store and make it so much easier for us as well as more professional to deal with the exchanges for our customers. The new development of being able to do refunds and send invoices where the exchange is not a like for like product has been a great addition to the app. We have only once had a question and it was dealt with very quickly and professionally. Would recommend this app to anyone, in particular if you are running a store where exchanges are common.

Ivylee Australia
Australia
Almost 2 years using the app
Small Apps replied February 28, 2023

Great to hear! 😁 I'm pleased the app is working well and helping you store!

May 17, 2023

This app is great and has simplified the return and exchange process for my business! Previously, what would take 3 steps can now be done in 1 simple window. I've gotten various members of my team to utilize the app and things are flowing much more efficiently! Would definitely recommend :)

TGS Worldwide
Egypt
20 days using the app
Small Apps replied May 17, 2023

Big thanks for the review! I'm pleased the app is working well and helping speed up the processes for your store! 🚀

May 18, 2020

Exchange came to save our life, the last minute. The product was out of stock and customer wanted a replacement instead of a refund. We found Exchange It and it saved our sale.

Henock's buy all store
United States
13 days using the app
February 16, 2023

Alex was incredibly fast in responding to my question and was very helpful. My exchange transaction went through perfectly.

Uashmama UK
United Kingdom
6 days using the app
February 15, 2024

We are very happy with the app which makes the product return process easier for us.

The assistance is very fast and helpful, we thank you for this!

Reina Olga
Switzerland
2 days using the app
Small Apps replied February 19, 2024

Thank you so much for this kind review Michele!
We're always here to help :)

Adrien & the Team

January 23, 2024

Great customer support. They were fact and respond right away. Nice relief for other customer support you may receive.

Beech Undies
United Arab Emirates
About 2 months using the app
Edited September 4, 2019

Works perfectly just click on an existing order then choose Exchange It from the drop down and create a new order for that customer at $0 without having to apply any discount. Order can then be fulfilled as you normally would.

MD Complete Skincare
United States
About 1 hour using the app
February 10, 2025

DPDpackaging
Ireland
5 months using the app
Small Apps replied February 12, 2025

Hi DPD packaging!

Thanks for your review, it really means a lot to the team! 🥳

October 1, 2024

Peachylean Ireland
Ireland
Over 3 years using the app