ExchangeIt Returns & Exchange

ExchangeIt Returns & Exchange

Reviews (95)

Overall rating
5
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
March 13, 2023

Exchange it does exactly what it says on the tin! It's really simple to install on the shopify store, and really easy to use.
We use it for other functions such as resends etc, so dramatically reduced our customer service admin time, and improves the customer experience. Alex and the team quickly respond to any issues and resolve where possible. Would recommend!

N.Peal London
United Kingdom
9 months using the app
506 replied March 13, 2023

Thanks for the review, very happy we can help you manage orders and reduce customer service time! 🚀

April 6, 2023

The app is perfect for processing exchanges and the replies to any query are super prompt and very helpful.

Would definitely recommend this app! :)

NO FINISHING LINE ™️
India
8 months using the app
April 18, 2018

This app works great, it saves me soooooo much time doing exchanges. My business is a dog appareal company so we havce a lot of exchanges and i would spend hours making new orders. I really dont have any complaints.

Shed Defender Llc
United States
8 months using the app
October 31, 2022

We downloaded this app to help us with our exchange process in our store and it has worked exactly as advertised. Really helps with not inconveniencing our customers. We had one minor glitch and Alex fixed our problem in moments. Would recommend to all!

Eolas
United States
6 months using the app
506 replied November 1, 2022

Thanks Emily! I'm pleased I managed to solve the issue quickly and that the app is working well for you.

November 20, 2024

This app has helped us a lot with return and exchange management. The app has all the features required to manage returns and exchanges efficiently. Customer support by Adrien is prompt and he explains the solution in detail. Hope the app keeps getting better with time. Cheers !

Indirookh
India
November 19, 2024

Great customer support team that jumps on a call whenever something is not working. Very user friendly on both our side and the customer side. They are always building out new features which is helpful.

Faja Girl
United States
506 replied November 21, 2024

Shayna wow, thank you so much for the glowing review!
Always a pleasure to help :)
Talk soon,
Adrien

September 28, 2016

Awesome app! Over at www.cokebottlecarteluk.com we can process exchanges more quickly and effectively!

Coke Bottle Cartel
United Kingdom
4 months using the app
March 1, 2023

I like how easy it is to use and install the app. It's even better now that returns are available. My only suggestion is to combine the refunds and the charges in the apps.

Also, my question was answered quickly and clearly by Alex. I'd recommend this app!

Audvik
Canada
4 months using the app
506 replied March 1, 2023

Thanks! 😁 I'm pleased the app is working well for you and I will certainly investigate a method for combining the refunds and charges.
Alex

May 24, 2023

Simple app that is affordable comapred to others. Would like to see more new features and would happily pay a little more to make it a one stop shop returns portal.
Service and helpdesk is responsive and helpful/ We have been using this app for 5-6 years now.

Echt Apparel | Engineered for the Modern Day Athlete
Australia
Over 5 years using the app
506 replied May 30, 2023

Thank you for the review! Great feedback and YES - a full returns portal feature is coming soon! 😁

Edited April 5, 2018

I have download the app and it is showing all values in $ not £s....?
No ability to change the currency... waiting to hear from the Developer.

Nui Ami 2
United Kingdom
About 5 years using the app
506 replied March 29, 2023

Hi Nui Ami!
Alex here from Exchange It, I'm sorry you are having problems with the app. I wanted to let you know it is now under new management so I'd love to help you and find a solution to this problem!
Please send me an email so we can arrange a call and I'll do my best to help you! 😁
Alex