ExchangeIt Returns & Exchange

ExchangeIt Returns & Exchange

Reviews (92)

Overall rating
5
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
July 12, 2023

Amazing customer service and support! We had a couple of queries and requests with the Team, and Adrien & Alex were second to none in getting everything arranged for us, and following up in a prompt manner. Highly recommended for functionality, and the team in support.

Fairfax and Favor
United Kingdom
About 1 month using the app
506 replied July 13, 2023

Hey Ben! Thanks a lot for your the really nice feedback :)
Always just a message away if you need more help,
Adrien

April 3, 2019

I have been using this app for a while and it's great, the only thing I wish it had was a better way to distinguish products with the same name, in my case adding a "Vender" dropdown to show additional product detail would solve this problem. Other than that awesome app!

Curly Heaven
United States
About 2 years using the app
September 27, 2018

Unfortunately this app does not work with our e-tail back-end software (Skubana) so we're going to have to find another solution.

Blue Steel Jewelry
United States
Over 2 years using the app
506 replied March 29, 2023

Hi Blue Steel Jewelry!
Alex here from Exchange It, I'm sorry you are having problems with the app. I wanted to let you know it is now under new management so I'd love to help you and find a solution to this problem!
Please send me an email so we can arrange a call and I'll do my best to help you! 😁
Alex

February 26, 2023

Exchange It has helped simplify the exchange process for our store and make it so much easier for us as well as more professional to deal with the exchanges for our customers. The new development of being able to do refunds and send invoices where the exchange is not a like for like product has been a great addition to the app. We have only once had a question and it was dealt with very quickly and professionally. Would recommend this app to anyone, in particular if you are running a store where exchanges are common.

Ivylee Australia
Australia
Almost 2 years using the app
506 replied February 28, 2023

Great to hear! 😁 I'm pleased the app is working well and helping you store!

May 17, 2023

This app is great and has simplified the return and exchange process for my business! Previously, what would take 3 steps can now be done in 1 simple window. I've gotten various members of my team to utilize the app and things are flowing much more efficiently! Would definitely recommend :)

TGS Worldwide
Egypt
20 days using the app
506 replied May 17, 2023

Big thanks for the review! I'm pleased the app is working well and helping speed up the processes for your store! 🚀

February 7, 2023

Excellent app and support service. It has solved several problems that we had with our workflow and we have solved it with just a few clicks. Thank you.

KUORI
Spain
16 days using the app
506 replied February 7, 2023

Thanks for the review, very happy we managed to improve your returns workflow! 🚀

July 25, 2023

Hi Team,

I would say the customer service is the best. I had an issue with the invoicing being sent from a different email and the exchange it team rectified the problem and worked on adding a way where I can choose which email to sent from. I am happy and would highly recommend them.

Mia Fratino
Australia
14 days using the app
506 replied July 26, 2023

Hi!!
Thank you so much for your review, you make us proud to do this work!
Always happy to add new features for our merchants :)
Adrien & the team

January 31, 2023

It great app for exchange and return We have tried on our website www.kaajh.com and working fine and meet our requirements.

Kaajh
India
14 days using the app
506 replied January 31, 2023

Excellent! 😁 I'm pleased the app is working well and helping you store!

May 18, 2020

Exchange came to save our life, the last minute. The product was out of stock and customer wanted a replacement instead of a refund. We found Exchange It and it saved our sale.

Henock's buy all store
United States
13 days using the app
February 16, 2023

Alex was incredibly fast in responding to my question and was very helpful. My exchange transaction went through perfectly.

Uashmama UK
United Kingdom
6 days using the app