ExchangeIt Returns & Exchange

ExchangeIt Returns & Exchange

Reviews (100)

Overall rating
5
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
July 12, 2023

Amazing customer service and support! We had a couple of queries and requests with the Team, and Adrien & Alex were second to none in getting everything arranged for us, and following up in a prompt manner. Highly recommended for functionality, and the team in support.

Fairfax and Favor
United Kingdom
About 1 month using the app
Small Apps replied July 13, 2023

Hey Ben! Thanks a lot for your the really nice feedback :)
Always just a message away if you need more help,
Adrien

February 29, 2016

Love Love Love

Exchanges was one of the hardest thing for us to manage, this app helped us a lot. really easy to use and efficient.

Zebidah
United States
Over 2 years using the app
April 3, 2019

I have been using this app for a while and it's great, the only thing I wish it had was a better way to distinguish products with the same name, in my case adding a "Vender" dropdown to show additional product detail would solve this problem. Other than that awesome app!

Curly Heaven
United States
About 2 years using the app
February 6, 2016

It's a great app for all businesses that struggle with many exchanges and need to keep track of them. It simply creates a new order for each exchange.

Wellfitting Com
Poland
Over 2 years using the app
February 3, 2016

This app is a time saver and sanity saver! A MUST have if you accept exchanges. It streamlines the exchange process by letting you quickly create a new order at 0 cost to process an exchange. SUPER simple and eliminates error or forgetfulness or having to have a separate system and process for submitting exchange order.

Mahogany Tees
United States
Over 2 years using the app
September 27, 2018

Unfortunately this app does not work with our e-tail back-end software (Skubana) so we're going to have to find another solution.

Blue Steel Jewelry
United States
Over 2 years using the app
Small Apps replied March 29, 2023

Hi Blue Steel Jewelry!
Alex here from Exchange It, I'm sorry you are having problems with the app. I wanted to let you know it is now under new management so I'd love to help ...

February 26, 2023

Exchange It has helped simplify the exchange process for our store and make it so much easier for us as well as more professional to deal with the exchanges for our customers. The new development of being able to do refunds and send invoices where the exchange is not a like for like product has been a great addition to the app. We have only once had a question and it was dealt with very quickly ...

Ivylee Australia
Australia
Almost 2 years using the app
Small Apps replied February 28, 2023

Great to hear! 😁 I'm pleased the app is working well and helping you store!

June 21, 2017

This app has been a game changer for us. It has made our exchange process SO much easier. Because we sell suiting online, guys don't always order the right size on the first try so we needed an app that would make processing exchanges really easy. Thank god we found exchange it. The automatic tags on the original order and the exchange help tremendously when connecting orders and the fact that it ...

Thegroomsmansuit
United States
Almost 2 years using the app
May 17, 2023

This app is great and has simplified the return and exchange process for my business! Previously, what would take 3 steps can now be done in 1 simple window. I've gotten various members of my team to utilize the app and things are flowing much more efficiently! Would definitely recommend :)

TGS Worldwide
Egypt
20 days using the app
Small Apps replied May 17, 2023

Big thanks for the review! I'm pleased the app is working well and helping speed up the processes for your store! 🚀

May 18, 2020

Exchange came to save our life, the last minute. The product was out of stock and customer wanted a replacement instead of a refund. We found Exchange It and it saved our sale.

Henock's buy all store
United States
13 days using the app