
ExchangeIt Returns & Exchange
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (100)
Refine
-
By rating
Amazing customer service and support! We had a couple of queries and requests with the Team, and Adrien & Alex were second to none in getting everything arranged for us, and following up in a prompt manner. Highly recommended for functionality, and the team in support.
Hey Ben! Thanks a lot for your the really nice feedback :)
Always just a message away if you need more help,
Adrien
Love Love Love
Exchanges was one of the hardest thing for us to manage, this app helped us a lot. really easy to use and efficient.
I have been using this app for a while and it's great, the only thing I wish it had was a better way to distinguish products with the same name, in my case adding a "Vender" dropdown to show additional product detail would solve this problem. Other than that awesome app!
It's a great app for all businesses that struggle with many exchanges and need to keep track of them. It simply creates a new order for each exchange.
This app is a time saver and sanity saver! A MUST have if you accept exchanges. It streamlines the exchange process by letting you quickly create a new order at 0 cost to process an exchange. SUPER simple and eliminates error or forgetfulness or having to have a separate system and process for submitting exchange order.
Unfortunately this app does not work with our e-tail back-end software (Skubana) so we're going to have to find another solution.
Hi Blue Steel Jewelry!
Alex here from Exchange It, I'm sorry you are having problems with the app. I wanted to let you know it is now under new management so I'd love to help ...
Exchange It has helped simplify the exchange process for our store and make it so much easier for us as well as more professional to deal with the exchanges for our customers. The new development of being able to do refunds and send invoices where the exchange is not a like for like product has been a great addition to the app. We have only once had a question and it was dealt with very quickly ...
Great to hear! 😁 I'm pleased the app is working well and helping you store!
This app has been a game changer for us. It has made our exchange process SO much easier. Because we sell suiting online, guys don't always order the right size on the first try so we needed an app that would make processing exchanges really easy. Thank god we found exchange it. The automatic tags on the original order and the exchange help tremendously when connecting orders and the fact that it ...
This app is great and has simplified the return and exchange process for my business! Previously, what would take 3 steps can now be done in 1 simple window. I've gotten various members of my team to utilize the app and things are flowing much more efficiently! Would definitely recommend :)
Big thanks for the review! I'm pleased the app is working well and helping speed up the processes for your store! 🚀
Exchange came to save our life, the last minute. The product was out of stock and customer wanted a replacement instead of a refund. We found Exchange It and it saved our sale.