ExchangeIt Returns & Exchange

ExchangeIt Returns & Exchange

Reviews (93)

Overall rating
5
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
June 21, 2017

This app has been a game changer for us. It has made our exchange process SO much easier. Because we sell suiting online, guys don't always order the right size on the first try so we needed an app that would make processing exchanges really easy. Thank god we found exchange it. The automatic tags on the original order and the exchange help tremendously when connecting orders and the fact that it will create a 0.00 order is perfect. I can't say enough about this app and how much more efficient it has made or exchange process.

Thegroomsmansuit
United States
Almost 2 years using the app
March 3, 2023

A great app that allows us to do the promotions we want without the limitations imposed by shopify discounts.

Old Guys Rule
United Kingdom
Over 1 year using the app
506 replied March 3, 2023

Big thanks for the review! 😁 I'm pleased the app is working well and helping your store!

February 28, 2023

I find this app really good at retaining revenue for my website. When customer wants to change the size I can reserve it for them whilst they post back the original item. It has meant that rather than processing a refund and then hoping they will rebuy their correct size, I can actually secure the sale and offer great customer service.
I find the app really easy to use and it intergrates with the shopify inventory, and its quick to use as its built into part of the orders section on the main dashboard. So when an exchange request comes in I can manage it directly into the customers order and then its shown in my open orders list.
I recently needed some help and having used many other shopify apps opening a ticket I actually was able to have a video call with Alex to have it fixed in less than 1 hour of the issue arising which was definitely one of the best customer service/support I have had from any app on Shopify. Can not fault this app its an integral part of my shopify store.

Honoura
United Kingdom
Over 1 year using the app
506 replied March 1, 2023

Thanks for the review, very happy we can help you retain revenue for your store! 🚀

February 7, 2023

Great Tool for Ecommerce and if you need any help, the team is very good at explaining how thing work. Recommend

For the Love of Golf Naples
United States
Over 1 year using the app
506 replied February 7, 2023

Big thanks for the review!!
Feel free to contact us if you have any questions in the future. 😁

August 1, 2023

We have been using this for several years and it really is one of the best value apps on Shopify. It provides clear and straightforward functionality for processing exchanges, refunds and (recently) providing store credit. It punches above its weight against much more expensive apps. Definitely give it a trial.

MOSS & SPY
Australia
Over 1 year using the app
June 22, 2017

Great app, simple and right to the point ! Really gets the job done.

Godsofmankind
United States
About 1 year using the app
Edited March 21, 2023

This app is excellent with an outstanding support team who go above and beyond investigating all avenues to try and meet the customer's needs. I wish all support were like this. Solving stock balancing issues with multiple shops and accounts integrations has posed a tricky obstacle to overcome but that is more down to limitations with the accounts package than this app. Thanks

redbackboots.co.uk
United Kingdom
About 1 year using the app
506 replied March 21, 2023

Thanks, happy to help! Feel free to contact us if you have any questions about the accounts integration. 😁

March 1, 2018

This has changed our life! Exchanges are now streamlined and super easy. Worth EVERY penny!

Nine Lives Bazaar 2
Australia
About 1 year using the app
July 13, 2022

Fast and detailed responses from customer support helping us to sort our query quickly and efficiently

What Katie Did
United Kingdom
About 1 year using the app
October 11, 2023

The team at ExchangeIT is amazing, I never encountered a team so willing to help out and develop the features I requested, they made all the changes I asked within a few days. The app has a very affordable price and does exactly what I needed it to do. I didn't want a fancy app with dozens of different services, I only needed store managers to be able to process exchanges for online orders and this works beautifully. Thank you to Adrien and the rest of the team.

Carla Zampatti
Australia
About 1 year using the app
506 replied October 25, 2023

Thank you so much! It's been an absolute pleasure working with you and adding the features you needed to get an app you'd love to use.
Always here if you need more from us :)
Adrien & the team