ExchangeIt Returns & Exchange

ExchangeIt Returns & Exchange

Reviews (100)

Overall rating
5
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
February 7, 2023

Excellent app and support service. It has solved several problems that we had with our workflow and we have solved it with just a few clicks. Thank you.

KUORI
Spain
About 2 years using the app
Small Apps replied February 7, 2023

Thanks for the review, very happy we managed to improve your returns workflow! 🚀

January 31, 2023

It great app for exchange and return We have tried on our website www.kaajh.com and working fine and meet our requirements.

Kaajh
India
About 2 years using the app
Small Apps replied January 31, 2023

Excellent! 😁 I'm pleased the app is working well and helping you store!

September 14, 2022

Simple app, straightforward and easy to use. I like it because I'm able to keep reships or size exchanges all in my Shopify system instead of using an outside shipping program. Highly recommend if you often need to reship items within an order and want to stay organized.

Call For Fire
United States
Almost 2 years using the app
Small Apps replied September 15, 2022

Many thanks for your review! I am pleased Exchange It is working well for you! Feel free to contact us if you have any questions in the future.
Thanks, Alex

October 9, 2019

Great app. Returnly wanted us to upgrade for hundreds of dollars more a month for this feature. Now we only have to pay $9.99/mo. Highly recommended.

Kato by Hiroshi Kato
United States
Almost 2 years using the app
Small Apps replied October 15, 2019

Thank you so much for the kind review! We're so glad it's working well for you :)

May 3, 2023

I am not surprised that Exchange It is used by thousands of merchants because it is a great product that simplifies the returns process. Overall, I am very happy with Exchange It and would highly recommend it to anyone looking to improve their returns process. Thank you for creating such a wonderful product and for having an outstanding support team.

My only preference would be an annual payment ...

elliott footwear
United Kingdom
Almost 2 years using the app
Small Apps replied May 3, 2023

Thank you so much for the review, it means a lot! The feedback is very helpful, we will investigate an annual payment plan! 😉

March 13, 2023

Exchange it does exactly what it says on the tin! It's really simple to install on the shopify store, and really easy to use.
We use it for other functions such as resends etc, so dramatically reduced our customer service admin time, and improves the customer experience. Alex and the team quickly respond to any issues and resolve where possible. Would recommend!

N.Peal London
United Kingdom
Almost 2 years using the app
Small Apps replied March 13, 2023

Thanks for the review, very happy we can help you manage orders and reduce customer service time! 🚀

January 24, 2024

We have been using the ExchangeIT app for the past two years we are very happy with it. The app is incredibly user-friendly, straightforward to install and the user interface is easy to navigate. The customer support we have received has been nothing short of exceptional. The team is always quick to respond to our queries and they are always keen to receive our feedback on the app and are ...

The Urban Gear
Australia
Over 1 year using the app
Small Apps replied January 26, 2024

Hi Matt, thank you so much for your kind words!
It's a real pleasure to work with you and to use your feedback to build better features.

Thank you for trusting us,

Adrien, ...

March 3, 2023

A great app that allows us to do the promotions we want without the limitations imposed by shopify discounts.

Old Guys Rule
United Kingdom
Over 1 year using the app
Small Apps replied March 3, 2023

Big thanks for the review! 😁 I'm pleased the app is working well and helping your store!

July 25, 2023

Hi Team,

I would say the customer service is the best. I had an issue with the invoicing being sent from a different email and the exchange it team rectified the problem and worked on adding a way where I can choose which email to sent from. I am happy and would highly recommend them.

Mia Fratino
Australia
Over 1 year using the app
Small Apps replied July 26, 2023

Hi!!
Thank you so much for your review, you make us proud to do this work!
Always happy to add new features for our merchants :)
Adrien & the team

February 28, 2023

I find this app really good at retaining revenue for my website. When customer wants to change the size I can reserve it for them whilst they post back the original item. It has meant that rather than processing a refund and then hoping they will rebuy their correct size, I can actually secure the sale and offer great customer service.
I find the app really easy to use and it intergrates with the ...

Honoura
United Kingdom
Over 1 year using the app
Small Apps replied March 1, 2023

Thanks for the review, very happy we can help you retain revenue for your store! 🚀