ExchangeIt Returns & Exchange

ExchangeIt Returns & Exchange

Reviews (100)

Overall rating
5
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
February 6, 2016

It's a great app for all businesses that struggle with many exchanges and need to keep track of them. It simply creates a new order for each exchange.

Wellfitting Com
Poland
Over 2 years using the app
March 1, 2023

This app is very easy to use and navigate. Alex from support is tremendously helpful and easily resolves any concerns we might have with the app.

Naked Wolfe UK
Hong Kong SAR
Over 2 years using the app
Small Apps replied March 1, 2023

Happy to help! Feel free to contact us if you have any questions in the future. 😁

April 26, 2021

Really quick and simple to use, this app is invaluable to us when replacing items lost in the post or damaged

Rock Sound Shop
United Kingdom
Over 2 years using the app
Small Apps replied April 26, 2021

Thanks so much for the kind review. Glad to hear Exchange It is a big help for your store!

Edited April 3, 2023

Excellent app and support team! It has simplified my store's returns and exchange process to just a few clicks!

The School Uniform Co.
New Zealand
Over 2 years using the app
Edited July 14, 2023

We use the app for online exchanges. Had a tech issue recently. Adrien responded within 12hrs and solved the issue.

ANIÁN
Canada
Over 2 years using the app
Small Apps replied August 20, 2022

Hi ANIÁN,
GREAT NEWS, this feature is now available! You can create refunds or charges to solve any difference in price for an exchange.
Please let me know if you have any other questions or would like a demo?
Thanks,
Alex

February 3, 2016

This app is a time saver and sanity saver! A MUST have if you accept exchanges. It streamlines the exchange process by letting you quickly create a new order at 0 cost to process an exchange. SUPER simple and eliminates error or forgetfulness or having to have a separate system and process for submitting exchange order.

Mahogany Tees
United States
Over 2 years using the app
January 18, 2024

Extremely helpful app! Makes doing online exchanges super quick and easy, especially if you have multiple locations. I don't usually leave reviews but felt compelled on this one because it dramatically improved our business process.

Here's our experience for anyone in the same situation... We have found that the standard point of sale exchange process for Shopify works great and is easy to use. For online orders, however, Shopify seems as if they don't even have a standard process. It's sort of a clumsy 3 step process that is not easy at all to use. To make matters worse, 99% of our exchanges are for online orders, not POS orders. So Shopify has a great exchange process for POS but we never need it for POS. We need it a lot for online orders and go figure, they don't have a great process for online exchanges. This is how we were introduced to this app and we've been extremely happy. We now do 100% of our online exchanges through the ExchangeIt app. I use other apps as well and will say ExchangeIt has the best customer service by far.

I highly recommend this app if you are struggling with online exchanges or simply want a best in class exchange tool for your business.

HAALA Denim
United States
Over 2 years using the app
Small Apps replied January 24, 2024

Hi Dustin!
Thanks so much for your review. Such high praise!
I've really enjoyed helping you, and I'm grateful for your feedback on the Returns Manager :)

Thank you for using our app,
Alex

February 7, 2023

Excellent app and support service. It has solved several problems that we had with our workflow and we have solved it with just a few clicks. Thank you.

KUORI
Spain
About 2 years using the app
Small Apps replied February 7, 2023

Thanks for the review, very happy we managed to improve your returns workflow! 🚀

January 31, 2023

It great app for exchange and return We have tried on our website www.kaajh.com and working fine and meet our requirements.

Kaajh
India
About 2 years using the app
Small Apps replied January 31, 2023

Excellent! 😁 I'm pleased the app is working well and helping you store!

September 14, 2022

Simple app, straightforward and easy to use. I like it because I'm able to keep reships or size exchanges all in my Shopify system instead of using an outside shipping program. Highly recommend if you often need to reship items within an order and want to stay organized.

Call For Fire
United States
Almost 2 years using the app
Small Apps replied September 15, 2022

Many thanks for your review! I am pleased Exchange It is working well for you! Feel free to contact us if you have any questions in the future.
Thanks, Alex