ExchangeIt Returns & Exchange

ExchangeIt Returns & Exchange

Reviews (95)

Overall rating
5
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
February 29, 2016

Love Love Love

Exchanges was one of the hardest thing for us to manage, this app helped us a lot. really easy to use and efficient.

Zebidah
United States
Over 2 years using the app
February 6, 2016

It's a great app for all businesses that struggle with many exchanges and need to keep track of them. It simply creates a new order for each exchange.

Wellfitting Com
Poland
Over 2 years using the app
March 1, 2023

This app is very easy to use and navigate. Alex from support is tremendously helpful and easily resolves any concerns we might have with the app.

Naked Wolfe UK
Hong Kong SAR
Over 2 years using the app
506 replied March 1, 2023

Happy to help! Feel free to contact us if you have any questions in the future. 😁

September 23, 2022

This app saves hundreds of hours of customer service time in processing exchanges. We've searched and there's nothing better than EXCHANGE IT. Additionally, the customer support is outstanding, highly responsive and they truly care about their customers.

KITSCH
United States
Over 2 years using the app
April 26, 2021

Really quick and simple to use, this app is invaluable to us when replacing items lost in the post or damaged

Rock Sound Shop
United Kingdom
Over 2 years using the app
506 replied April 26, 2021

Thanks so much for the kind review. Glad to hear Exchange It is a big help for your store!

Edited April 3, 2023

Excellent app and support team! It has simplified my store's returns and exchange process to just a few clicks!

The School Uniform Co.
New Zealand
Over 2 years using the app
Edited July 14, 2023

We use the app for online exchanges. Had a tech issue recently. Adrien responded within 12hrs and solved the issue.

ANIÁN
Canada
Over 2 years using the app
506 replied August 20, 2022

Hi ANIÁN,
GREAT NEWS, this feature is now available! You can create refunds or charges to solve any difference in price for an exchange.
Please let me know if you have any other questions or would like a demo?
Thanks,
Alex

February 3, 2016

This app is a time saver and sanity saver! A MUST have if you accept exchanges. It streamlines the exchange process by letting you quickly create a new order at 0 cost to process an exchange. SUPER simple and eliminates error or forgetfulness or having to have a separate system and process for submitting exchange order.

Mahogany Tees
United States
Over 2 years using the app
June 29, 2022

Alex was such a great help with resolving a minor teething issue with the latest update. My email was addressed in a timely manner and the issue itself was resolved in a day or two, with Alex providing updates the entire way. Thanks again for providing exceptional support!

Riddle Oil
United States
About 2 years using the app
506 replied June 30, 2022

I'm please we managed to solve the issue quickly. Thanks for the review!
Alex

September 14, 2022

Simple app, straightforward and easy to use. I like it because I'm able to keep reships or size exchanges all in my Shopify system instead of using an outside shipping program. Highly recommend if you often need to reship items within an order and want to stay organized.

Call For Fire
United States
Almost 2 years using the app
506 replied September 15, 2022

Many thanks for your review! I am pleased Exchange It is working well for you! Feel free to contact us if you have any questions in the future.
Thanks, Alex