ExchangeIt Returns & Exchange

ExchangeIt Returns & Exchange

Reviews (93)

Overall rating
5
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
September 23, 2022

This app saves hundreds of hours of customer service time in processing exchanges. We've searched and there's nothing better than EXCHANGE IT. Additionally, the customer support is outstanding, highly responsive and they truly care about their customers.

KITSCH
United States
Over 2 years using the app
April 26, 2021

Really quick and simple to use, this app is invaluable to us when replacing items lost in the post or damaged

Rock Sound Shop
United Kingdom
Over 2 years using the app
506 replied April 26, 2021

Thanks so much for the kind review. Glad to hear Exchange It is a big help for your store!

Edited April 3, 2023

Excellent app and support team! It has simplified my store's returns and exchange process to just a few clicks!

The School Uniform Co.
New Zealand
Over 2 years using the app
Edited July 14, 2023

We use the app for online exchanges. Had a tech issue recently. Adrien responded within 12hrs and solved the issue.

ANIÁN
Canada
Over 2 years using the app
506 replied August 20, 2022

Hi ANIÁN,
GREAT NEWS, this feature is now available! You can create refunds or charges to solve any difference in price for an exchange.
Please let me know if you have any other questions or would like a demo?
Thanks,
Alex

February 3, 2016

This app is a time saver and sanity saver! A MUST have if you accept exchanges. It streamlines the exchange process by letting you quickly create a new order at 0 cost to process an exchange. SUPER simple and eliminates error or forgetfulness or having to have a separate system and process for submitting exchange order.

Mahogany Tees
United States
Over 2 years using the app
June 29, 2022

Alex was such a great help with resolving a minor teething issue with the latest update. My email was addressed in a timely manner and the issue itself was resolved in a day or two, with Alex providing updates the entire way. Thanks again for providing exceptional support!

Riddle Oil
United States
About 2 years using the app
506 replied June 30, 2022

I'm please we managed to solve the issue quickly. Thanks for the review!
Alex

September 14, 2022

Simple app, straightforward and easy to use. I like it because I'm able to keep reships or size exchanges all in my Shopify system instead of using an outside shipping program. Highly recommend if you often need to reship items within an order and want to stay organized.

Call For Fire
United States
Almost 2 years using the app
506 replied September 15, 2022

Many thanks for your review! I am pleased Exchange It is working well for you! Feel free to contact us if you have any questions in the future.
Thanks, Alex

October 9, 2019

Great app. Returnly wanted us to upgrade for hundreds of dollars more a month for this feature. Now we only have to pay $9.99/mo. Highly recommended.

Kato by Hiroshi Kato
United States
Almost 2 years using the app
506 replied October 15, 2019

Thank you so much for the kind review! We're so glad it's working well for you :)

May 3, 2023

I am not surprised that Exchange It is used by thousands of merchants because it is a great product that simplifies the returns process. Overall, I am very happy with Exchange It and would highly recommend it to anyone looking to improve their returns process. Thank you for creating such a wonderful product and for having an outstanding support team.

My only preference would be an annual payment offering! Kindly make that possible :)

elliott footwear
United Kingdom
Almost 2 years using the app
506 replied May 3, 2023

Thank you so much for the review, it means a lot! The feedback is very helpful, we will investigate an annual payment plan! 😉

June 21, 2017

This app has been a game changer for us. It has made our exchange process SO much easier. Because we sell suiting online, guys don't always order the right size on the first try so we needed an app that would make processing exchanges really easy. Thank god we found exchange it. The automatic tags on the original order and the exchange help tremendously when connecting orders and the fact that it will create a 0.00 order is perfect. I can't say enough about this app and how much more efficient it has made or exchange process.

Thegroomsmansuit
United States
Almost 2 years using the app