
ExchangeIt Returns & Exchange
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (100)
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It's a great app for all businesses that struggle with many exchanges and need to keep track of them. It simply creates a new order for each exchange.
This app is very easy to use and navigate. Alex from support is tremendously helpful and easily resolves any concerns we might have with the app.
Happy to help! Feel free to contact us if you have any questions in the future. 😁
Really quick and simple to use, this app is invaluable to us when replacing items lost in the post or damaged
Thanks so much for the kind review. Glad to hear Exchange It is a big help for your store!
Excellent app and support team! It has simplified my store's returns and exchange process to just a few clicks!
We use the app for online exchanges. Had a tech issue recently. Adrien responded within 12hrs and solved the issue.
Hi ANIÁN,
GREAT NEWS, this feature is now available! You can create refunds or charges to solve any difference in price for an exchange.
Please let me know if you have any other questions or would like a demo?
Thanks,
Alex
This app is a time saver and sanity saver! A MUST have if you accept exchanges. It streamlines the exchange process by letting you quickly create a new order at 0 cost to process an exchange. SUPER simple and eliminates error or forgetfulness or having to have a separate system and process for submitting exchange order.
Extremely helpful app! Makes doing online exchanges super quick and easy, especially if you have multiple locations. I don't usually leave reviews but felt compelled on this one because it dramatically improved our business process.
Here's our experience for anyone in the same situation... We have found that the standard point of sale exchange process for Shopify works great and is easy to use. For online orders, however, Shopify seems as if they don't even have a standard process. It's sort of a clumsy 3 step process that is not easy at all to use. To make matters worse, 99% of our exchanges are for online orders, not POS orders. So Shopify has a great exchange process for POS but we never need it for POS. We need it a lot for online orders and go figure, they don't have a great process for online exchanges. This is how we were introduced to this app and we've been extremely happy. We now do 100% of our online exchanges through the ExchangeIt app. I use other apps as well and will say ExchangeIt has the best customer service by far.
I highly recommend this app if you are struggling with online exchanges or simply want a best in class exchange tool for your business.
Hi Dustin!
Thanks so much for your review. Such high praise!
I've really enjoyed helping you, and I'm grateful for your feedback on the Returns Manager :)
Thank you for using our app,
Alex
Excellent app and support service. It has solved several problems that we had with our workflow and we have solved it with just a few clicks. Thank you.
Thanks for the review, very happy we managed to improve your returns workflow! 🚀
It great app for exchange and return We have tried on our website www.kaajh.com and working fine and meet our requirements.
Excellent! 😁 I'm pleased the app is working well and helping you store!
Simple app, straightforward and easy to use. I like it because I'm able to keep reships or size exchanges all in my Shopify system instead of using an outside shipping program. Highly recommend if you often need to reship items within an order and want to stay organized.
Many thanks for your review! I am pleased Exchange It is working well for you! Feel free to contact us if you have any questions in the future.
Thanks, Alex