ExchangeIt Returns & Exchange

ExchangeIt Returns & Exchange

Reviews (100)

Overall rating
5
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
June 29, 2022

Alex was such a great help with resolving a minor teething issue with the latest update. My email was addressed in a timely manner and the issue itself was resolved in a day or two, with Alex providing updates the entire way. Thanks again for providing exceptional support!

Riddle Oil
United States
About 3 years using the app
Small Apps replied June 30, 2022

I'm please we managed to solve the issue quickly. Thanks for the review!
Alex

May 24, 2023

Amazing app that covers the lack of native exchange functionality in Shopify. Support is outstanding and very responsive. Highly recommended it if you need to process exchanges!

Mashii
Saudi Arabia
Almost 3 years using the app
Small Apps replied May 30, 2023

Thanks Mashii for the review! I'm pleased you are enjoying the app, let us know if you have any questions in the future! 🚀

February 7, 2024

Great app does the job for the returns and exchanges we. They are always available if you need help as well.

MotoGirl Ltd
United Kingdom
Almost 3 years using the app
Small Apps replied February 9, 2024

Hey guys!
Thanks so much for your kind words :)
We're working on the features we promised!

Thank you for using our app,

Adrien & the Exchange It team

October 20, 2023

We've been using this app for years, and we love it. Customer support is always happy to help! And they take into account the needs you have to make improvements to the app.

Ana Tere Canales
Mexico
Over 2 years using the app
Small Apps replied October 25, 2023

Hi! Thanks a lot for your kind words, we take our work to heart and I'm glad to see it pay off :)
Thanks again,
Adrien & the team

July 7, 2022

Really useful app and Alex was extremely helpful and quick in fixing an issue we were having with the app. Would recommend for other companies!

Baudoin & Lange
United Kingdom
Over 2 years using the app
March 1, 2023

This app is very easy to use and navigate. Alex from support is tremendously helpful and easily resolves any concerns we might have with the app.

Naked Wolfe UK
Hong Kong SAR
Over 2 years using the app
Small Apps replied March 1, 2023

Happy to help! Feel free to contact us if you have any questions in the future. 😁

April 26, 2021

Really quick and simple to use, this app is invaluable to us when replacing items lost in the post or damaged

Rock Sound Shop
United Kingdom
Over 2 years using the app
Small Apps replied April 26, 2021

Thanks so much for the kind review. Glad to hear Exchange It is a big help for your store!

Edited April 3, 2023

Excellent app and support team! It has simplified my store's returns and exchange process to just a few clicks!

The School Uniform Co.
New Zealand
Over 2 years using the app
Edited July 14, 2023

We use the app for online exchanges. Had a tech issue recently. Adrien responded within 12hrs and solved the issue.

ANIÁN
Canada
Over 2 years using the app
Small Apps replied August 20, 2022

Hi ANIÁN,
GREAT NEWS, this feature is now available! You can create refunds or charges to solve any difference in price for an exchange.
Please let me know if you have any ...

January 18, 2024

Extremely helpful app! Makes doing online exchanges super quick and easy, especially if you have multiple locations. I don't usually leave reviews but felt compelled on this one because it dramatically improved our business process.

Here's our experience for anyone in the same situation... We have found that the standard point of sale exchange process for Shopify works great and is easy to use. ...

HAALA Denim
United States
Over 2 years using the app
Small Apps replied January 24, 2024

Hi Dustin!
Thanks so much for your review. Such high praise!
I've really enjoyed helping you, and I'm grateful for your feedback on the Returns Manager :)

Thank you for using ...