Experiences: Events & Tickets

I usually don’t do reviews, but I really felt I had to for this app. The customer service is beyond amazing! They really took the time to help me figure out an issue even though it was outside of their regular hours. They responded right away and were able to get me all the information and details I needed to pinpoint where the issue occurred. They prioritized the emergency we were having even though it ended up being something on our end. They were super kind, courteous and professional. Mark was amazing to work with and I highly recommend this app for anyone looking for a smooth and responsive booking system.

We've used this app for several events, hosting over 2,500 customers each time. It's very easy to use. Special thanks to the support team – their assistance is outstanding. Whenever there's an issue, they really take the time to ensure you have the best experience possible and make sure your ticketing doesn't become a mess. ;)

This is the perfect app for offering in-house classes and events. I looked as several event apps but they were targeted to selling tickets or admission to large events. Online platform commissions would take a big chunk out of sales. Experiences App is easy to set up and use. Love the auto email sequence when someone registers for a class. Customer service is off the charts - creating a video to walk me through some specific questions and then jumping in to make some small tweaks for my Shopify template.

I like the app and its capabilities, although there is a learning curve and I have had no training. I got this thrown at me and had zero knowledge how to make it work for an event that was scheduled. I figured most of it out on my own but an online chat would have been helpful (and I don't mean a useless VA). However, the response/turnaround for my question was pretty quick. Very good support.

This was exactly what we needed! An event app that integrated seamlessly with our existing Shopify store. I'm hosting a live event and wanted to sell tickets, plus we're giving away t-shirts so I needed to get their size which I was easily able to do during their checkout process. It was really easy to set up, and their customer support team is amazing. They walked me through any questions I had. I love that it comes with automatic replies already to your customer, and you can also set up a QR code for their ticket. It's really so simple and so perfect, thank you so much!

We've started using this App in April 2024 and are very pleased with it. It's intuitive to use and anything you don't know you can look up or ask. I keep learning about more features! The support from Mark and his team is great. The time zone differences (we're in the UK) can add complexity to the offering of support, but they manage it very well.

I have been using experiences for my cooking classes and small group events for over a year now and am very happy with the results.

The events are easy to load and work well within the Shopify platform.

I am overwhelmed by the amazing customer service received when I have had issues in the past. All issues have been resolved with a higher than expected outcome.

I would highly recommend experiences.

I have been using Experiences for 3 seasons; getting pretty good at creating an Event and getting it on the system quickly.

We changed Templates this past winter and when I released our list of Events our customers could not complete the check-out process. YIKES.

The Experience folks helped me out -- on a Saturday morning -- and looked at things. They determined it was not Experiences but our new Template. Now I knew where to resolve the issue.

So very thankful for their assist (even if outside of their scope of responsibility). Problem solved, bookings came in immediately!

I have been using the experiences app on my website for about 2 years now, and I cannot Rave highly enough about the amazing customer support. Whenever I have a question or issue, the team responds pretty much immediately with actual real humans, not bots, and they work extremely hard to resolve whatever the issue is. Most recently I had an issue with shopify, and Shopify wrongly claimed that the issue had to do with the experiences out. So I reached out to the experiences team, and they took a lot of time to research the issue and find out that it was in fact a Shopify problem, but they still told me exactly what I needed to do to fix the issue. I would never have expected them to keep looking for Solutions once they figured out that it was not in fact their app, but they did. Special kudos to mark. This degree of customer service is very hard to come by, and worth its weight in gold!

Experiences has provided a solution for multi-day event tickets for our nonprofit. Mark has been extremely responsive with my questions and requests. There was a display issue with our page not resizing to smaller screens, and they took the time to understand the issue, fix it, and follow up to make sure it worked. We plan to use this for more events in the future, especially as they develop it with more features.

I'm excited to see how the platform grows in the future! Thank you Experiences :)